Why Old National
Business Banking FAQ
Answers to questions about your transition from Tower Bank to Old National Bank
If you were a Tower customer who has now become an Old National client, you should have already received a welcome mailing with important information about the transition of your account(s). In addition, if you used Tower online banking and bill pay, you will have received information in the mail about these services. Please review the information you have received from us carefully.
Below you will find answers to questions you may have about the transition of your accounts. You can click on the links to go to a specific topic. If you don't find the answers to your questions here, please contact your relationship manager or call our Client Care team at 1-800-319-2664.
The welcome packet and in some cases letters you received explained any changes you can expect related to your account. The welcome packet includes a guide that shows your company's former Tower account(s) and your new, corresponding Old National one(s). If you did not receive a welcome packet and want to obtain one, please call 1-800-319-2664.
We also invite you to visit the business banking section of this web site to find out more about your new account and other services we offer. If you have questions, please talk with your Old National relationship manager, visit an Old National banking center or call 1-800-319-2664.Has my account number or routing number changed?
Due to differences in bank computer systems, some account numbers have changed. If your number did change, you should have received a letter with your new account number and additional information.
It is important to note that your bank routing number (the nine-digit code that identifies a financial institution) has changed. Old National Bank's routing number is 086300012.
If you were actively using checks on your business account at Tower, you should have received a letter with information on ordering complimentary Old National checks of your choice through limited-time, special offers. Our Free Business Check Pack offer includes 150 three-to-a-page business checks with stub, binder, bill keeper, deposit tickets and an endorsement stamp – a $100 value. Or, if you prefer, you can choose to take $100 off any of the other business check products in the Business Solutions brochure which was enclosed with the letter. If you did not receive this letter, please contact your relationship manager or call our Client Care team at 1-800-319-2664.
Any Tower checks you still have will be accepted through July 25, 2014. Please do not destroy your old Tower checks until you have received your new Old National ones.
You should have received a new card from Old National the week of April 21 with a new card number. Your card PIN will stay the same. You should be using your new Old National card and have cut up your Tower card, as it will no longer be accepted at ATMs or for purchases. If you did not receive your debit card, please visit the nearest Old National banking center or contact us at 1-800-319-2664.
An Old National relationship manager should have contacted you about the transition
The following information explains how soon various types of deposits, such as checks deposited from another bank, will be available for your use at Old National.
Checks drawn on another bank - Deposits made with checks drawn on a bank other than Old National (if there are no holds placed on the checks), when made by the close of business, will not be available until the next business day. This means these funds will not be available to cover checks or other debits being processed that night.1 This is different than what you may have experienced at Tower.
Checks drawn on Old National Bank - Deposits made with checks drawn on Old National Bank (if there are no holds placed on the checks), when made by the close of business, will be credited to your account and have same day availability to cover checks or other debits being processed that night.2
Cash and electronic deposits (such as direct deposit of payroll checks, Social Security or other government checks) - All available same day of deposit.
If you used Tower overdraft protection for your business checking account, this service has automatically transferred to Old National. You do not need to do anything to continue this service. There is a $150 annual fee for overdraft protection on personal accounts. This annual fee will not be charged to your Old National account until September 2014. Overdraft protection transfers for business accounts are $9 each and are made in the amount to cover each transaction.
The bank routing number for your account changed to Old National’s number, 086300012, on April 26. The bank’s routing number appears on your checks and is used for electronic transactions. It is a very important number because it identifies your account’s financial institution. On or soon after April 26, please confirm that Old National’s bank routing number, 086300012, is being used by all sources of automatic deposits and recurring wire transfers into your account, as well as recipients of automatic payments made from your account.
While your account information automatically transferred to Old National online banking, the names of employees you had authorized to use your Tower business online banking did not. In February, you should have received a letter and user form to complete and return. If you sent this form as requested, it enabled us to set up your access to Old National Online BusinessPartner as of April 28. If you did not receive this letter and form or have questions, please contact your relationship manager or our Client Care team at 1-800-319-2664.Did my online bill pay payees automatically transfer to Old National’s service following the transition?
If you used Tower online banking and bill pay for your business account(s), your payee information automatically transferred to Old National as of Monday,
If you were enrolled in mobile banking with Tower Bank, you automatically have access to this service at Old National. Using the Online Banking log-in information we provided to you, sign in to your Online Banking at oldnational.com to enroll in Mobile Banking.
Old National has more than 170 banking centers in Indiana, Michigan, Illinois, and Kentucky. The locator tool on our web site provides maps, directions and hours for all of our current locations.Have the phone numbers changed at Old National banking centers that were formerly Tower?
Yes, the phone numbers have changed, but the old numbers will continue to work for a period of time. You can find the new phone number for each banking center through our locator tool on this site. Another option is to call our Client Care team at 1-800-319-2664, and they will be happy to forward you to the appropriate banking center.Can I still use the same local ATMs following the transition?
Yes, you can continue to use ATMs at the Tower branches that have now become Old National. Your new debit or ATM card will also be welcome at our extensive network Old National ATMs. To find a current list of our ATMs, use our locator tool. Please note that free use of the Alliance ATM network will not be available with your Old National card.
Deposits made at Tower Bank & Trust Company prior the merger with Old National Bank will be separately insured by the FDIC for a period of time to give you an opportunity to restructure your accounts, if necessary. This grace period is described in more detail here.
After the grace period, accounts will continue to be insured by the FDIC through Old National Bank.
The bank routing number for your account will change to Old National’s number, 086300012, on April 26. The bank’s routing number appears on your checks and is used for electronic transactions. It is a very important number because it identifies your account’s financial institution. Please confirm that Old National’s bank routing number, 086300012, is being used by all sources of automatic deposits and recurring wire transfers into your account, as well as recipients of automatic payments made from your account.
Yes, you will receive the same personalized service from the familiar faces you know and trust.
How can I contact Old National with additional questions?
Contact your relationship manager or call our Client Care team 1-800-319-2664. Client Care is available Monday through Friday 8am – 9pm and