Why Old National
Personal Banking FAQ
Answers to questions about your transition from Bank of America to Old National Bank
If you were a Bank of America customer who has now become an Old National client, you should have already received a welcome mailing with important information about the transition of your account(s). In addition, if you used Bank of America online banking and bill pay, you will have received information in the mail about these services. Please review the information you have received from us carefully.
Below you will find answers to questions you may have about the transition of your accounts. You can click on the links to go to a specific topic. If you don't find the answers to your questions here, please call our Client Care team at 1-866-672-8111.
The welcome packet and in some cases letters you received explained any changes you can expect related to your account. The welcome packet includes a guide that shows your former Bank of America account(s) and your new, corresponding Old National one(s). If you did not receive a welcome packet and want to obtain one, call
Due to differences in bank computer systems, some account numbers have changed. If your number did change, you should have received a letter with your new account number and additional information.
It is important to note that your bank routing number (the nine-digit code that identifies a financial institution) has changed. Old National Bank's routing number is 086300012.
If you were actively using checks on your Bank of America personal account, Old National is providing complimentary checks and deposit tickets to you. These were mailed between the dates of July 8 - 12, and should have arrived 7 - 10 days from the shipping date.
If you have not received checks and want to verify that they were mailed for your account, we ask that you please call our Client Care Center at 1-866-672-8111. If you have Old National Online Banking, you can also submit a request for information through the “Messages” tab in Online Banking.
Any Bank of America checks you still have will be accepted through October 1, 2013. Please do not destroy your old Bank of America checks until you have received your new Old National ones.
You should have received a new card from Old National in late-June with a new card number. In a separate mailer, you should have also received a new PIN. You should be using your new Old National card and have cut up your Bank of America card, as it will no longer be accepted at ATMs or for purchases. If you did not receive your debit card, please visit the nearest Old National banking center or contact us at
If you misplaced or did not receive your new PIN number, please visit your nearest Old National banking center to reset the PIN number on your new debit card. This will give you immediate access to your card with the new PIN number.
You can also contact Old National Client Care to request that a PIN reminder be mailed to you. It takes 3-5 business days for your PIN to arrive by mail.How can I change my debit card PIN to something I am more familiar with?
There are several ways you can change your Old National debit card PIN. You may visit any Old National banking center to change your PIN, which will give you immediate access to your card with the new PIN number. If you have the PIN number that we assigned, you may also change the PIN number through any Old National ATM.
In addition, you can call our Client Care Center at 1-866-672-8111 to request that a PIN reminder be mailed to you. The PIN reminder will be mailed to the address currently showing on your account, which takes 3-5 business days to arrive by mail.
CDs that transferred from Bank of America to Old National will remain at the same rates and terms until maturity.
At Old National, the availability of your deposits may be different than what you experienced at Bank of America. The following information explains when your deposits will be available to you as of July 13, 2013.
Checks drawn on another bank - Deposits made with checks drawn on a bank other than Old National (if there are no holds placed on the checks), when made by the close of business, will not be available until the next business day. This means these funds will not be available to cover checks or other debits being processed that night.1 This is different than what you may have experienced at Bank of America.
Checks drawn on Old National Bank - Deposits made with checks drawn on Old National Bank (if there are no holds placed on the checks), when made by the close of business, will be credited to your account and have same day availability to cover checks or other debits being processed that night.2
Cash and electronic deposits (such as direct deposit of payroll checks, Social Security or other government checks) - All available same day of deposit.
Old National offers overdraft protection and overdraft courtesy to help you avoid returned checks or declined transactions, if you don't have enough money in your checking account to cover them. These are two, separate services that can also be used together for extra protection.
Overdraft courtesy is an automatic feature with most Old National checking products. Overdraft courtesy automatically covers checks written and ACH and recurring debit card payments (such as monthly utility bills). It does not automatically cover ATM withdrawals and one-time debit card transactions (such as everyday purchases at stores and restaurants), unless you request it.Did my Bank of America overdraft protection automatically transfer to
If you used a Bank of America savings or checking account for overdraft protection, and this account moved to Old National, you do not need to do anything to continue this service. It automatically transferred to Old National.
To re-establish overdraft protection for your personal checking account at Old National, contact us at 1-866-672-8111 or visit any Old National banking center.
Old National and Bank of America worked to ensure a smooth transition of these types of services; however, there are steps we ask you to take. This change in banks resulted in a new routing number (the nine-digit code that identifies a financial institution) for your account. Old National Bank's routing number is 086300012.
If you were enrolled in online banking with Bank of America, you now have online access to accounts at Old National. From the home page of oldnational.com, log in with the new user ID and password we provided to you in a letter. If you did not receive such a letter or are having trouble logging in, please call us at
Yes, all of your payees automatically transferred to Old National Online Bill Pay as of Monday, July 15, 2013.
We are currently working to offer Mobile Banking in the near future and will communicate with you as soon as it is available.
Yes, you can access your account(s) by phone when you sign up for our free TouchTone Banking service at 1-800-731-2265. When you call, you will need
Old National has more than 170 banking centers in Indiana, Southern Illinois, Kentucky and now Southwestern Michigan. The locator tool on our web site provides maps, directions and hours for all of our current locations.Have the phone numbers changed at Old National banking centers that were formerly Bank of America?
Yes, the phone numbers have changed, but the old numbers will continue to work for a period of time. You can find the new phone number for each banking center through our locator tool on this site. Another option is to call our Client Care team at 1-866-672-8111, and they will be happy to forward you to the appropriate banking center.Can I still use the same local ATMs?
Yes, you can continue to use ATMs at the Bank of America branches that have now become Old National. Your new debit or ATM card will also be welcome at more than 200 Old National ATMs. To find a current list of our ATMs, use our locator tool. Please note that free use of the Alliance ATM network will not be available with your Old National card.
Accounts that are currently FDIC insured will continue to be insured as
If you have questions about your coverage, please ask us.
Please notify the sender of any incoming wire transfers of your new wire transfer instructions and Old National’s bank routing number 086300012 to ensure they are processed and posted to your accounts. As of July 13, 2013, Bank of America will return incoming wire transfers to the sender for accounts that were transferred to Old National Bank.
Yes, you will receive the same personalized service from the familiar faces you know and trust.
How can I contact Old National with additional questions?
Call us at 1-866-672-8111. Our Client Care team is available Monday through Friday 8am – 9pm and Saturday 9am – 4pm ET.