1. Personal
  2. Business
  3. The HSA Authority
  4. About Us
  5. Customer Service

Online & Mobile

Mobile Banking FAQ

Find answers to your Mobile Banking questions

Getting started Supported devices Security
Using Mobile Web Using Bill Pay Troubleshooting
Using the Mobile App Using Mobile Deposit Other
     

Getting started

Q. What is Mobile Banking and how does it work?

A. Mobile Banking enables you to access your accounts using your mobile device. Old National offers both Mobile Web and a Mobile App, so you can use Mobile Banking through your device's web browser or by downloading the Mobile App for iPhone® and AndroidTM users. Either solution is a convenient way to access your accounts on the go.

Q. What features are available with Mobile Banking?

A. From your mobile device, you can:

  • View your account balances and activity
  • Transfer funds between Old National accounts set up within Online Banking
  • Pay bills
  • Find Old National banking centers and ATMs
  • Deposit checks from your iPhone® or AndroidTM phone. (Available only with the Mobile App.)

Q. How much does Mobile Banking cost?

A. There are no fees to use Mobile Banking; however, there may be charges associated with data usage on your phone, so it is best to have a data plan. Check with your wireless carrier for more information.

Q. How do I enroll in Mobile Banking?

A. To access and activate Old National Mobile Banking, you must be a current Old National Online Banking user. Go to the oldnational.com home page and log in to Online Banking. Select the Mobile Banking tab and follow the instructions to enroll and activate your device. Click to learn more about Old National Online Banking.

Q. What is an activation code and how do I get one?

A. During the Mobile Banking enrollment process, you will receive a unique activation code on your screen. We recommend that you print or write down your activation code, as you will need to enter it on your device to complete the enrollment process. Your code will expire within 24 hours. If this happens, you can request another activation code. (See Troubleshooting.)

Q. How do I sign on to Mobile Banking?

A. After you have completed enrollment, and each time you return to Mobile Banking, you will be asked to sign on. From the Sign On screen, enter your user ID and password. (These are the same credentials you use to access your Online Banking.)

Using Mobile Web

Q. What is Mobile Web and how does it work?

A. Mobile Web enables you to access your account information and make transactions from your device’s mobile web browser at oldnational.com/mobileweb. There's no need to download an app. Mobile Web provides convenient account access so you can pay bills, transfer money and view account balances and activity.

Q. How do I set up Mobile Web through my
device’s browser?

A. Just follow these simple steps:

Note: Steps differ for setting up Mobile Web on a tablet or wifi-only device.
See the Supported Devices section for details.

  • Go to the oldnational.com home page and log in to Online Banking. Select the Mobile Banking tab and then choose Continue to Mobile Profile.
  • Enter your mobile carrier, mobile phone number and accept the Terms and Conditions. Click Enroll.
  • Your activation code will be displayed on the screen and is valid for 24 hours.
  • On the mobile device you enrolled, you will receive a text message1 from Old National. The message contains a Mobile Banking link (URL).
  • Select the link to go to the Mobile Banking Activation screen. Enter your activation code and the ten-digit phone number of your enrolled device. Tap Activate.
  • An Activation Complete message will appear. Tap OK to arrive on the Sign On screen. Enter your Online Banking user ID and password to sign on to
    Mobile Banking.
  • After signing on, you will automatically arrive on the Accounts Summary screen. You can tap the menu icon in the upper left corner to go to the Mobile Banking Home page.

After you have successfully activated your device and accessed Mobile Banking, you can bookmark the site or add it to your home screen to easily return to it through your mobile browser. You can also access Mobile Banking through your browser any time at the URL oldnational.com/mobileweb.

Q. I activated Mobile Banking on my device’s web browser. Why am I being asked to activate again?

A. During activation, a "cookie" is stored on your mobile device’s browser. This allows the system to remember that your device has already been activated. The cookie is only visible to the Mobile Banking system and does not contain personal information. Some devices may require you to enable cookies or periodically erase them, requiring re-activation of Mobile Banking. If you are experiencing this issue, check your device settings to ensure cookies are enabled. See the Other section of this FAQ for more information about cookies. If cookies are enabled and the issue persists, please contact your mobile carrier for cookie support information for your particular device.

If I am being asked to re-activate, how do I do that?

A. Go to the oldnational.com home page, log in to Online Banking and choose the Mobile Banking tab. Proceed to the Mobile Banking Center and scroll down to Enrolled Mobile Devices. Choose Get Activation Code next to your mobile device, which will trigger a request for a new activation code. Enter your new code on the Activation screen on your device.

Using the Mobile App

Q. What is the Mobile App and how does it work?

A. The Mobile App makes it easy for iPhone® and AndroidTM users to access their accounts from their device’s home screen. You can view account balances and activity, pay bills, deposit checks, transfer money and find the nearest Old National location. The Mobile App uses your device's built-in functions to provide an enhanced banking experience for you.

Q. How do I install the Mobile App?

A. If you have not already enrolled in Mobile Banking, follow these steps to download and install the Mobile App:

  • Go to the oldnational.com home page and sign in to Online Banking. Select the Mobile Banking tab and choose Continue to Mobile Profile.
  • Enter your mobile carrier, ten-digit mobile phone number and accept the Terms and Conditions. Click Enroll.
  • Your activation code will be displayed on the screen and is valid for 24 hours.
    On the mobile device you enrolled, you will receive a text message1 from Old National. The message contains a Mobile Banking link (URL).
  • Select the link to go to the Mobile Banking Activation screen. Enter your activation code and the ten-digit phone number of your enrolled device. Tap Activate.
  • Tap the menu icon ≡ in the upper left corner of the screen to go to the Mobile Banking Home page.
  • If your device is supported for the app, a “Download the App” link will be visible.
  • Choose this link. Depending on your device type, you will be directed to either the App StoreSM or Google PlayTM Store. Follow the download instructions.
  • An Activation screen will appear. Enter the activation code you received during enrollment along with the ten-digit number of your enrolled mobile device on this screen. Tap Activate.
  • If it has been more than 24 hours since you originally enrolled in Mobile Banking, you will need to request another activation code.
  • To request another code, log in to your Online Banking and click the Mobile Banking tab. From within the Mobile Banking Center scroll down to Enrolled Mobile Devices. Choose Get Activation Code next to your mobile device, which will trigger a request for a new activation code.
  • When you have successfully entered your activation code and phone number, an Activation Complete message will appear. Tap OK to arrive on the Sign On screen. Enter your Online Banking user ID and password to sign on to Mobile Banking.

If you have already enrolled in Mobile Banking, follow these steps to download and install the Mobile App:

  • Go to Mobile Banking Sign On page and tap the menu icon in the upper left corner to go to the Mobile Banking Home page. (You do not have to be signed on to do this.) If your device is supported for the app, a “Download the App” link will be visible.
  • Choose this link. Depending on your device type, you will be directed to either the App StoreSM or Google PlayTM Store. Follow the download instructions.
  • When you download the Mobile App, an Activation screen will appear. If it has been more than 24 hours since you originally enrolled in Mobile Banking, you will need to request another activation code.
  • To request another code, log in to your Online Banking and click the Mobile Banking tab. From within the Mobile Banking Center scroll down to Enrolled Mobile Devices. Choose Get Activation Code next to your mobile device, which will trigger a request for a new activation code.
  • Enter the activation code you received along with the ten-digit number of your enrolled mobile device. Tap Activate.
  • An Activation Complete message will appear. Tap OK to arrive on the Sign On screen. Enter your Online Banking user ID and password to sign on to Mobile Banking.

You can also go directly to the App StoreSM or Google PlayTM Store to download the Old National Mobile Banking App. Search for the keywords Old National Bank.

Supported Device Operating Systems

Q. Is Mobile Banking supported on my phone?

A. Mobile Banking is available on most phones with browsers that support cookies. The Mobile App is supported on most iPhone® and AndroidTM devices. 

Q. Is Mobile Banking supported on my tablet or other wifi-only device?

A. Any web-enabled tablet or other device is supported for Mobile Web. A Mobile App for tablets or other wifi-only devices is not currently available. To set up Mobile Web, follow these steps:

  • Go to the oldnational.com home page and log in to Online Banking. Select the Mobile Banking tab and choose Continue to Mobile Profile.
  • Under “Enroll your mobile device,” choose “other/iPod” in the mobile carrier
    drop-down menu and enter a ten-digit phone number. Only one unique phone number may be used per enrolled device. If you have already set up a mobile device using your cell phone number, you will need to use an alternate number, such as a home phone number, to enroll your tablet.
  • Accept the Terms and Conditions and click Enroll.
  • Your activation code will be displayed on the screen and is valid for 24 hours
  • From the device you have enrolled, go to oldnational.com/mobileweb.
  • You will be taken to an Activation screen. Enter your activation code and the phone number you used to enroll the device. Tap Activate.
  • An Activation Complete message will appear. Tap OK to arrive on the Sign On screen. Enter your Online Banking user ID and password.
  • After signing on, you will automatically arrive on the Accounts Summary screen. You can tap the menu icon ≡ in the upper left corner to go to the Mobile Banking Home page.

You can access Mobile Web through your tablet browser any time at the URL oldnational.com/mobileweb. For fastest access, you can also bookmark the site or add it to your home screen.

Using Bill Pay

Q. How do I use the Bill Pay feature within
Mobile Banking?

A. When you are signed in to Mobile Banking, go to the Mobile Banking Home page by tapping the menu icon in the upper left corner. Choose Bill Pay. You will have access to the same Payee List that you have in Online Banking. Choose the payee, the account to take the payment from, the payment amount and date the payment should be sent.

Q. How many previous bill payments can I see in Mobile Banking?

A. Under the Recent tab in Bill Pay, see up to the past 15 payments you made.

Q. Can I set up a new bill payment payee within
Mobile Banking?

A. New payees can only be added through Online Banking. Once a payee is set up in Online Banking, you will be able to send payments to that payee through Mobile Banking.

Using Mobile Deposit

Q. What is Mobile Deposit and how does it work?

A. Mobile Deposit is available through the Mobile App for iPhone® and AndroidTM phones. It enables you to use the camera on your device to photograph an image (front and back) of a check you want to deposit. Check images are not stored on your device, making this a secure way to deposit a check from wherever you are. There is no fee for using Mobile Deposit.

Q. Are there eligibility requirements for Mobile Deposit?

A. Not all accounts or customers are eligible for Mobile Deposit. Certain requirements must be met for the Check Deposit tab to be activated within the Mobile App. See the Mobile Banking and Mobile Deposit Terms & Conditions for additional information.

Q. Are there deposit limits?

A. Yes, you can deposit a maximum of $1,000 per day or $3,000 per month through Mobile Deposit.

Q. What is the cutoff time for Mobile Deposits? When will the deposit be credited to my account?

A. If the check image you transmit through Mobile Deposit is received and accepted by the daily cutoff time of 7pm ET/6pm CT, it will post to your account the same business day. Otherwise, it will post to your account the next business day that we are open. Mobile Deposits may not be available for immediate withdrawal. Mobile deposits received, accepted and successfully processed will be available according to our standard funds availability policy for your Mobile Banking account. See additional details in our Deposit Account Agreement and Disclosures (Part III).

Q. How will I know when a deposit is credited to
my account?

A. From within Mobile Banking, select the account you are depositing to. This will pull up the Account Activity screen, where a successful Mobile Deposit will show as “Remote Dep Capture” along with the dollar amount. Please remember that Mobile Deposits made after our daily cutoff time of 7pm ET/6pm CT will post to your account the next business day that we are open. Mobile Deposits are subject to verification and may not be available for immediate withdrawal.

Q. Are there certain checks that aren’t accepted through Mobile Deposit?

A. Yes, there are limits to the kinds of checks that can be deposited through Mobile Deposit. Ineligible items include money orders, traveler’s checks, international checks, insurance checks, credit card cash advance checks, Savings/E Bonds or Image Replacement Documents (digital reproductions of original paper checks). Third-party checks (a check written to someone else who then endorses it to you) are also not accepted through Mobile Deposit. For more information about eligible and ineligible checks and items, see section 5 of the Mobile Banking and Mobile Deposit Terms & Conditions.

Q. What should I do with the check after a Mobile Deposit is credited to my account?

A. Keep the check in a secure location for 14 calendar days, and then destroy the check to prevent it from being re-presented.

Q. Are there certain mobile device requirements to use Mobile Deposit?

A. To use Mobile Deposit, your device must be an iPhone® or AndroidTM with a camera and a supported operating system.

Security

Q. What security measures have been taken to protect Old National Mobile Banking?

A. The Mobile Banking service utilizes best practices from Online Banking, such
as HTTPS, 128-bit SSL encryption, a unique activation code during enrollment, user ID and password access and application time-out when your mobile device is not
in use.

Q. What if my mobile device is lost or stolen?

A. You can immediately disable your Mobile Banking service if you go to the oldnational.com home page, log in to Online Banking, choose the Mobile Banking tab, proceed to your Enrolled Mobile Devices and choose Disable. During business hours, you can also call Old National Client Care at 1-800-731-2265, option 5, for assistance. We also recommend that you contact your mobile carrier if you are concerned about unauthorized use of your phone. If you prefer to completely remove a lost or stolen device from Mobile Banking, this option is also available from the Enrolled Mobile Devices screen within Online Banking.

Q. Is any account information stored on my
mobile device?

A. Account details and information from your mobile banking session are not stored on your mobile device.

Q. What security measures can I take to protect my information in Mobile Banking?

A. There are several precautions you can take.

  • Log off of your Mobile Banking session when finished. Close your browser.
  • Do not use the Password Save or Auto Complete function in your browser.
  • Do not save your user ID or password on your phone and don’t share them
    with anyone.
  • Do not use your mobile device to connect to unsecure networks.
  • Protect your device against theft and/or use by others.

Q. How can I be sure the text message I receive during Mobile Banking enrollment is from Old National?

A. Your activation text message for Old National Mobile Banking will be sent from a
five-digit “shortcode” unique to Old National. You can see this code within your Online Banking under the Mobile Banking tab within the Mobile Banking Center. Do not respond to any text message or email that claims to be from Old National if it is not from this unique code. For additional information about protecting yourself against possible fraud, visit our online Security Center.

Troubleshooting

Q. I enrolled my phone but did not receive a text message. What should I do?

A. Typically, you should receive a text message within a few minutes after enrolling. If you do not, here are a few steps to take:

  • Verify that you entered the correct mobile phone number when enrolling.
  • Make certain that you have text messaging service with your mobile carrier.
  • If you have not received the message in 10 minutes, request another text message. From the oldnational.com home page, log in to Online Banking and choose the Mobile Banking tab. Proceed to the Mobile Banking Center and scroll down to Enrolled Mobile Devices. Choose Get Activation Code next to your mobile device, which will trigger another request for an activation code and text message.

Q. I received an activation code but it expired before I used it. What should I do?

A. Activation codes expire after 24 hours.  If you need a new one, go to the oldnational.com home page, log in to Online Banking and choose the Mobile Banking tab. Proceed to the Mobile Banking Center and scroll down to Enrolled Mobile Devices. Choose Get Activation Code next to your mobile device, which will trigger a request for a new activation code.

Q. What should I do if my mobile device is lost or stolen?

You can immediately disable your Mobile Banking service if you go to the oldnational.com home page, log in to Online Banking, choose the Mobile Banking tab, proceed to your Enrolled Mobile Devices and choose Disable. During business hours, you can also call Old National Client Care at 1-800-731-2265 for assistance. We also recommend that you contact your mobile carrier if you are concerned about unauthorized use of your phone. If you prefer to completely remove a lost or stolen device from Mobile Banking, this option is also available from the Enrolled Mobile Devices screen within Online Banking.

Q. I activated Mobile Banking on my device’s web browser. Why am I being asked to activate again?

A. During activation, a "cookie" is stored on your mobile device’s browser. This allows the system to remember that your device has already been activated. The cookie is only visible to the Mobile Banking system and does not contain personal information. Some devices may require you to enable cookies or periodically erase them, requiring re-activation of Mobile Banking. If you are experiencing this issue, check your device settings to ensure cookies are enabled. See the Other section of this FAQ for more information about cookies. If cookies are enabled and the issue persists, please contact your mobile carrier for cookie support information for your particular device.

Q. If I am being asked to re-activate, how do I do that?

A. Go to the oldnational.com home page, log in to Online Banking and choose the Mobile Banking tab. Proceed to the Mobile Banking Center and scroll down to Enrolled Mobile Devices. Choose Get Activation Code next to your mobile device, which will trigger a request for a new activation code. Enter your new code on the Activation screen on your device.

Q. Why can’t I sign in to more than one Mobile Banking account from one mobile device?


A. Your Mobile Device can be linked to only one Online Banking/Mobile Banking user ID. If you have more than one Online Banking account (for example one for business and one for personal use) with different Online Banking user IDs, you will not be able to view both on one device. For this same reason, you will not be able to view your Mobile Banking on another person’s phone, if that person already has Mobile Banking activated on the phone.

Other

Q. What account types can I view with Mobile Banking?

A. With Old National Mobile Banking, you can access information for your checking, savings and loan accounts.

Q. How much account history can I see in Mobile Banking?

A. When viewing or searching for previous account activity, you can see up to 40 transactions from the past 90 days. Within Bill Pay, see up to the past 15 payments you made.

Q. Does my device need to accept cookies to access Mobile Banking?

A. It does for Mobile Web but not for the Mobile App. The cookie allows the Mobile Banking system to remember that your device has been activated. It does not
gather or store any information related to you. To update your cookie settings,
follow these steps.

Apple® iPhone®
1. Open Settings
2. Select Safari
3. Select Accept Cookies
4. Select the Always or From Visited option

AndroidTM

1. Open Browser
2. Choose the Menu button on the device
3. Choose More and then Settings
4. Under Security Configuration, check the Accept Cookies option

Other mobile devices

For support with enabling or erasing cookies for other mobile devices, contact your mobile provider or view their online manual.

Q. What happens if I get a new phone?

A. If you get a new phone, return to Online Banking from the oldnational.com home page, choose the Mobile Banking tab and go to your Enrolled Mobile Devices. Next to any outdated device, choose the "Remove this mobile device" link. Then, choose Add Mobile Device to enroll your new phone. You will need to use the provided activation code to re-activate your phone as well. 

Q:  What happens if I get a new phone number?

A: If you get a new phone number, return to Online Banking from the oldnational.com home page, choose the Mobile Banking tab and go to your Enrolled Mobile Devices. Next to the device with the new phone number, choose the “Change my phone number or carrier” link.

Q. Can I use Mobile Banking on more than one device?

A. Yes. Go to Online Banking on the oldnational.com home page, choose the Mobile Banking tab and go to your Enrolled Mobile Devices to add another mobile device. Note that a mobile device may only be linked to one Online Banking relationship.

Q. I am not enrolled in Old National Online Banking. Can I still use Mobile Banking?

A. No, you must be enrolled in Old National Online Banking to securely enroll in Mobile Banking. Click here to learn more about Old National Online Banking.

Still have questions?

Call Client Care at 1-800-731-2265, option 5. So that we can better assist you, please call us on a phone other than the one you use for Mobile Banking. 

1.  Standard text messaging rates may apply depending on your plan with your mobile phone carrier.

iPhone is a registered trademark of Apple Inc. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc.

Here's What You Can Do Next

Contact Us
Visit Us