Commonly asked questions about eStatements.
What is an eStatement?
An eStatement is an electronic version of your regular paper bank statement. It will look the same as your paper statement and is provided at no cost to you.
How do I sign up for eStatements?
Sign in to Old National Online Banking and click on the eOptions tab to enroll. You must have Online Banking to receive eStatements.
Do I need any special software to view eStatements?
The eStatement will be in what is called a PDF format, so you will need Adobe Acrobat Reader to view it. If you don't have Adobe Reader, you can download it for free via a link on the eStatements page. (Click on Accounts and then the eStatements tab.)
How do eStatements work?
After you have enrolled, your eStatements will begin with your next statement cycle. An email will be sent to your designated email address alerting you when your eStatement is available.
When I have been notified my eStatement is available, how do I view it?
Log in to Old National Online Banking, click on the Accounts tab and then on the eStatements tab. You can then choose the eStatement you wish to view.
When will I receive eStatement notification?
With eStatements, you will receive your bank statements faster than waiting for mail delivery! As soon as your eStatement is ready, we will notify you via the email you provide. (eStatement notifications are limited to one email address.)
Are eStatements secure?
Security is one of the many benefits of eStatements. Old National is always concerned about the security of your information and all security precautions have been taken using the latest technology available. eStatements also eliminate the possibility of statements being lost or tampered with in the mail.
Will I receive eStatements for all of my Old National accounts?
When you sign up for eStatements, you can choose the accounts for which you want to receive them. Note that some products may not offer eStatements.
What if I did not receive email notification that my statement was available?
You can contact Old National Client Care at 1-800-731-2265, option 5. A client care specialist may need to verify your email address. Even if you don’t receive an email notification, your eStatement will still be available within Online Banking under the eStatements tab.
What if my email address changes?
Log in to Old National Online Banking and click on the Services & Preferences tab then User Profile to change your email address. You can also notify us by calling Old National Client Care at 1-800-731-BANK 2265, option 5.
Can I print my eStatements?
You can print your eStatement just like you would any other document from your computer. For your convenience, a print button has been added to the bottom of the eStatement screen.
How long is my eStatement stored online?
We will retain 18 months of history online from the time you sign up to receive eStatements.
What if I prefer to continue receiving paper statements along with eStatements?
There is not an option to receive eStatements and paper statements at the same time.
If I receive eStatements, is there a way to view check images too?
Yes, within Online Banking you can view check images. Go to your transaction history and find the check number for the image you want to view. To the right of the check number, click on the blue “Check” link.
Will my statement reconciliation form (statement back) still be available online?
Yes. It will be included as part of your eStatement.
Will I still receive year-end tax statements?
Any end-of-year statements will be mailed out.
Can I cancel eStatements and go back to paper statements?
Yes, you can cancel eStatements and go back to receiving paper statements if you choose. However, your eStatement history will be lost.
What if I have other questions about eStatements?
We would be happy to answer your questions. Just email us or call 1-800-731-2265.