What is a phishing call?
Phishing calls are used by scammers to impersonate legitimate businesses in an attempt to obtain personal and financial information or to steal money. Phishing can take many forms, and a recent phishing scam that targets Apple®
customers is nearly impossible to detect. The fraudsters are spoofing Apple’s phone number so the caller ID on your cell phone shows Apple Inc. as the caller, and the recent call log will include Apple’s real contact information, such as their customer support number and street address.
How can you protect yourself?
Here are some tips for protecting yourself and your money whether you receive a call claiming to be Apple or another business:
Never respond to a request for personal information or payment over the phone before your verify that the caller is legitimate.
- To confirm the caller is truly who they say they are, call the business back using a phone number from the company website, a bill or your monthly statement.
- You can also request a call back from the official customer support web page of most companies. In the case of Apple (https://www.support.apple.com), you will be provided a case number to be used to verify the call back is truly from Apple. If taking this approach, double check the website address (URL) to ensure you are requesting support from the company's official website.
Here is a helpful resource to learn more about the Apple phone phishing scam
More ways to secure your personal information
Our online security center provides additional actions you can take to protect yourself from financial fraud.
As a Senior Information Security Analyst at Old National Bank, Beth works to protect the bank and its clients from cyber risks.
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