Sometimes, the unexpected happens – even to the most prepared and organized business owners. Knowing where to turn for help during a crisis – no matter how large or small - isn’t always clear, or simple. Especially when you require a quick solution to your problem.
And the last thing you want to do as the busy owner, is jump through hurdles.
However, when a Michigan pizzeria’s point of sale provider lost its ability to accept card payments (SURPRISE!), the owner was faced with this exact type of urgent dilemma.
Technical issues aren’t always something we can plan for, especially one of this magnitude.
The inability to accept card payments from customers would potentially cost the business $4,000 in lost weekly sales.
Still, the plot thickens. To make matters worse, the owner was scheduled to be away from the business the following week, to attend to personal matters.
Needless to say, his problem required an immediate solution.
He turned to Old National Bank. Our Merchant Services expert met with him – in person – the same day. In a matter of minutes, the business owner was signed up for a month-to-month contract, and two terminals were shipped next-day delivery to each of his store locations.
Our specialist assisted with network configuration and training, and answered the important questions. Within a 24-hour period, the pizzeria was back in business. Old National helped the shop keep a vital source of its business revenue intact, allowing the owner and his employees to deliver this same kind of prompt, fast service expected in the pizza-delivery industry.