January 2021
The coronavirus situation continues to evolve, and we continue to evaluate the best options to help keep our clients and communities safe.
That's why, for now, our banking center lobbies continue to be open by appointment only with certain restrictions and guidelines in place. You're also welcome to visit us at our drive-thru windows (where possible) or use other convenient options for your transactions.
Wear a protective mask if possible. Our team members will be wearing theirs any time they are not able to effectively social distance. In cities and states where masks are now required, we are following those mandates for our team members and clients.
Practice social distancing, using our floor decals as a guide. Also, the number of visitors allowed inside will be limited. Appointments must be made in advance to ensure available space.
Have your ID ready. We may ask for additional verification because of mask-wearing.
Nearly all of our banking center lobbies are open by appointment only and with modified hours and additional safety precautions. The number of visitors allowed inside each location is limited, so appointments must be made in advance to ensure available space. All our locations continue to serve you at our drive-thru windows (where available). You may schedule an appointment online.
Appointments currently are required to enter the lobbies at our banking centers. When you arrive at your scheduled time, please be prepared for the following:
Please check our Coronavirus Resources page for updates. We will provide ongoing communication via this page.
You can expect all our team members to wear protective masks when they are not able to effectively social distance, and all visitors are encouraged to wear masks as well. In cities and states where masks are now required, we are following those mandates for our team members and clients. Please remember that you must schedule an appointment to enter our banking center lobbies.
We are limiting the number of people who can be inside the lobby at one time. Appointments must be made in advance to ensure available space.
You can schedule an appointment to visit a banking center, by calling the location directly or making an appointment online through our website.
If you need to find a nearby location, with phone number and hours, you can do so through our locator at oldnational.com/locations. Each banking center on our locator also has a Make an Appointment button for online scheduling.
Due to COVID-19 precautions, many of our banking centers have special appointment hours, including time reserved for those deemed high-risk. Please see oldnational.com/locations for details about your banking center.
Note: Currently, we are not able to use online scheduling to make appointments for Commercial Banking, Wealth Management, Investments or Mortgage Lending. To schedule an appointment with one of these areas, please call the appropriate number below:
Our banking centers do have special hours reserved for COVID-19 high-risk clients. In most situations, appointments for high-risk clients will be available between 8:30 - 9am on Wednesdays. Please use our locator to schedule an appointment at a specific location.
Most of your banking transactions can be completed through our drive-thru windows, including:
Our Convenient Ways to Bank guide provides a list of the transactions you can complete in the drive-thru, as well as through other Old National channels.
Please schedule an appointment for transactions such as large withdrawals ($2000 or over), loan applications, safe deposit box access and disputes.
Use our locator to find your banking center and their direct phone number.
There are several ways to find an Old National ATM through our website and our Mobile App:
On the website
Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box.
In the ONB Mobile App
Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.
Deposits at ATMs
Old National has many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:
Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.
If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.
Old National has many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:
Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.
If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.
Allpoint is a network of 55,000 ATMs that provides Old National clients fee-free (also known as surcharge-free) access to their accounts. Allpoint ATMs are listed as "partner ATMs" on our website locator at oldnational.com/locations.
To find an Allpoint ATM, go to our website locator at oldnational.com/locations. Select the Partner ATMs filter above the locator map. You can also use the locator within our Mobile App to find Allpoint ATMs.
Allpoint ATMS are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.
Transactions that can be completed at Allpoint ATMs include withdrawals, transfers and balance inquiries. HSA and home equity cards cannot be used at Allpoint ATMs.
Allpoint ATMs will also have an Allpoint logo on them. Some may also be branded by other financial institutions, but you can still use them fee-free if they have the Allpoint logo showing they are part of the Allpoint Network.
Associates in our banking centers can enroll you in Online Banking with immediate access, whether you already have an Old National checking account or open one that same day. You can then access your Digital Banking account via your smartphone, or you can download our Mobile App for the best banking experience on your phone. Please note that banking centers are currently open only by appointment.
If you open a new Old National checking account online, you can enroll in online banking immediately. However, for security purposes, your enrollment must be approved before access is granted. Call Client Care at 1-800-731-2265 if you have questions about this process.
There are several options for enrolling online:
Once on the enrollment page:
select the box and click Complete Sign Up.
If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.
If you’re a business client, please visit a banking center or call 1-800-731-2265 for assistance with enrollment.
With Digital Banking, you can bank anytime and anywhere that you have access to the Internet. The following are some of our Digital Banking features:
Deposit a check safely and securely with your smartphone.
Transfer money from accounts you have at other financial institutions to your Old National account.
Pay bills easily from Digital Banking. Set up who you want to pay, when and how much. Payments are deducted from your checking account and sent to payees for you.
eStatements
View, download and print an electronic version of your statement. eStatements are accessible by computer and smartphone.
See all your financial accounts in one place, including those at other financial institutions. Track and analyze your total spending, loans and investments.
Popmoney®
Send or receive money through email or text using your existing checking account at Old National. In as little as 1 to 3 business days, payees receive their money.
Use simple text commands to check account balances, transfer funds between accounts and view recent transaction history.
Turn everyday purchases into cash when using your Old National Debit Card. View and download offers within your Digital Banking account. When using the Mobile Banking, select Get Cash Back.
When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.
If you open a new Old National checking account online, you can enroll in online banking immediately. However, for security purposes, your enrollment must be approved before access is granted. Call Client Care at 1-800-731-2265 if you have questions about this process.
You are able to access a mobile version of Digital Banking via your smartphone; however, for the best experience we suggest that you download our mobile app to your phone.
There is no charge for use of Digital Banking, including the Mobile App.
Yes, we provide options to pay on your Old National loan from a checking account outside of Old National.
You will be taken to a screen where you can input information for the external account you want to take your payment from. Please note that the account at another financial institution will need to be verified, so you may not be able to make your payment immediately.
Currently, only mortgage loans can be paid from within the ONB Mobile app. Payments for other types of loans can only be made within a web browser.
For the App Store:
For Google Play:
Learn more about the ONB Mobile Banking App.
There is no charge for use of the ONB Mobile App.
If you need assistance with downloading the ONB Mobile App, please call Client Care at 1-800-731-2265.
Online Bill Pay is a free service that enables you to pay your credit card bill, cell phone bill, mortgage payment, utilities, individuals or really any bill you want to pay. Payment is taken directly from your Old National account. It's easy to begin using Online Bill Pay:
Within Digital Banking, you can make one-time payments and set up automated, repeat payments. You can also enroll to receive eBills (electronic bills) from payees with Online Bill Pay and view your eBills history.
Our Online Bill Pay has its own FAQ as well. You can find it on the Bill Pay screen in the lower right corner under I want to. . .
If you need assistance with enrolling in Online Bill Pay, please contact Client Care at 1-800-731-2265.
Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.
To set up these services, sign in to Digital Banking. Select Additional Services at the top of the screen and then Text Banking & Alerts. You will first be taken to an Alerts and Notifications screen, where you can sign up for Automated Alerts. If you enter your mobile phone number on this screen, the number will carry over when you set up Text Banking.
Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen.
Here is the information you can obtain by sending the following text commands to 454545:
Note: The Text Banking function will not work if you have an automated signature attached to your text messages.
Visit our Text Banking page for more information. For assistance with setting up Automated Alerts or Text Banking, please call Client Care at 1-800-731-2265.
Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.
You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.
If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.
Moving money to your Old National account is quick, secure and simple. You can also set up automatic or recurring transfers, schedule transfers in advance and get notifications of those transactions.
First, log in to your ONB Digital Banking account.
Go to the Move Money tab and click Popmoney & External Transfers.
Select Transfer Between My Accounts.
Before you can transfer money, you will need to add the accounts you want to move money between.
Click Settings, Accounts.
Click, Add a New Account
Select the account type and enter the account information.
You are now ready to setup one-time or recurring transfers.
Popmoney® is an easy way to pay other people, or to receive a payment, without having to use checks or cash. You can send or receive money through email or text, using your existing Old National checking account and Online or Mobile Banking. In as little as 1 to 3 business days, payees receive their money, and it doesn’t matter where they bank.
To access and use Popmoney in Online Banking, go to Move Money in the top menu. Then choose Popmoney & External Transfers and then Pay Other People. Here you can send money, request money, view activity and add new contacts for payment or receipt of funds. On the right side of the Popmoney screen, you will find a full list of FAQs.
From the main screen of the Mobile App, choose More in the lower, right corner. Then choose Popmoney. Within the Mobile App, you can send money, but you cannot request money. Choose from an existing contact, or enter the mobile phone number or email to set up a new payee.
Whether you are sending money via Popmoney in Online Banking or the Mobile App, you will be asked to enter the dollar amount, account you want the money to come from and how soon you want it delivered (3 business days or next business day). Note that there is a $4.95 fee for next business day delivery.
There is a minimum transaction amount of $10 when using Popmoney.
During this period of disruption, we recognize that some are facing unanticipated financial hardships. If you find yourself in this circumstance, please don’t hesitate to reach out to your local banking center. Or you can call us at 1-800-731-2265, Option 6.
