June 2021
Now that our communities are starting to emerge from the pandemic, we’ve reopened all of our banking centers. Please be sure to check our locator before visiting, as some banking centers have adjusted their hours. Appointments are accepted – and encouraged. Remember, if you don't feel comfortable visiting a banking center, you can use our drive-thru windows (where available) or other convenient options for your transactions.
Our banking centers are fully open. Please be sure to check our locator before visiting, as some banking centers have adjusted their hours.
During any period of disruption, we recognize that some are facing unanticipated financial hardships. If you find yourself in this circumstance, please don’t hesitate to reach out to your local banking center. Or you can call us at 1-800-731-2265, Option 6.
Our banking centers are open. Appointments are accepted and encouraged.
Please visit our locator for the status and hours of a specific location.
Consistent with CDC guidance, we ask those not fully vaccinated to please wear a face mask while in the banking center.
We have re-opened our banking centers and are no longer limiting the number of people who can be inside the lobby at one time. Appointments continue to be accepted and encouraged.
You can schedule an appointment with your local banking center, by calling the location directly or making an appointment online through our website.
If you need to find a nearby location, with phone number and hours, you can do so through our locator at oldnational.com/locations. Each banking center on our locator also has a Make an Appointment button for online scheduling.
Note: Currently, we are not able to use online scheduling to make appointments for Commercial Banking, Wealth Management, Investments or Mortgage Lending. To schedule an appointment with one of these areas, please call the appropriate number below:
Please contact your local banking center if you are at high risk and wish to set up an appointment. We will accommodate your needs. Please visit our locator for the status and hours of a specific location.
Most of your banking transactions can be completed through our drive-thru windows, including:
Our Convenient Ways to Bank guide provides a list of the transactions you can complete in the drive-thru, as well as through other Old National channels.
Use our locator to find your banking center and their direct phone number.
There are several ways to find an Old National ATM through our website and our Mobile App:
On the website
Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box.
In the ONB Mobile App
Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.
Deposits at ATMs
Old National has many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:
Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.
If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.
Old National has many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:
Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.
If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.
Allpoint is a network of 55,000 ATMs that provides Old National clients fee-free (also known as surcharge-free) access to their accounts. Allpoint ATMs are listed as "partner ATMs" on our website locator at oldnational.com/locations.
To find an Allpoint ATM, go to our website locator at oldnational.com/locations. Select the Partner ATMs filter above the locator map. You can also use the locator within our Mobile App to find Allpoint ATMs.
Allpoint ATMS are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.
Transactions that can be completed at Allpoint ATMs include withdrawals, transfers and balance inquiries. HSA and home equity cards cannot be used at Allpoint ATMs.
Allpoint ATMs will also have an Allpoint logo on them. Some may also be branded by other financial institutions, but you can still use them fee-free if they have the Allpoint logo showing they are part of the Allpoint Network.
Associates in our banking centers can enroll you in Digital Banking with immediate access, whether you already have an Old National account or open one that same day. You can then access your Digital Banking account via a web browser, your smartphone, or you can download our Mobile App for the best banking experience on your phone.
If you open a new Old National account online, you can enroll in digital banking immediately.
There are several options for enrolling online:
Once on the enrollment page:
select the box and click Complete Sign Up.
If the information matches, then you will be directed to the login.
If the information does not match, you will receive a Pending or Declined message. For Pending applications, you should receive an email within 1 business day advising the status of your registration.
If you’re a business client, please visit a banking center or call 1-800-731-2265 for assistance with enrollment.
With Digital Banking, you can bank anytime and anywhere that you have access to the Internet. The following are some of our Digital Banking features:
Mobile
Deposit1
Deposit a check safely and securely with your smartphone.
Transfers
Transfer money from accounts you have at other financial institutions to your Old National account,
including loan payments. Or transfer money between your Old National accounts.
Bill
Pay
Pay bills easily from Digital Banking. Set up who you want to pay, when and how much. Payments are deducted
from your checking account and sent to payees for you.
eStatements
View, download and print an electronic version of your statement.
Money
ManagementTM
See all your financial accounts in one place, including those at other financial institutions. Track and
analyze your total spending, loans and investments.
Zelle®2
Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S.
Text Banking
Use simple text commands to check account balances, transfer funds between accounts and view recent
transaction history.
Card
Controls
Manage your debit cards to immediately turn off your card or to set transaction limits and alerts.
When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.
If you open a new Old National account online, you can enroll in Digital Banking immediately.
You are able to access a mobile version of Digital Banking via your smartphone; however, for the best experience we suggest that you download our mobile app.
Notices & Disclosures
Yes, we provide options to pay on your Old National loan from a checking account outside of Old National.
You will be taken to a screen where you can input information for the external account you want to take your payment from. Please note that the account at another financial institution will need to be verified, so you may not be able to make your payment immediately.
Currently, only mortgage loans can be paid from within the ONB Mobile app. Payments for other types of loans can only be made within a web browser.
For the App Store:
For Google Play:
Learn more about the ONB Mobile Banking App.
There is no charge for use of the ONB Mobile App.
If you need assistance with downloading the ONB Mobile App, please call Client Care at 1-800-731-2265.
Bill Pay is a free service that enables you to pay your credit card bill, cell phone bill, mortgage payment, utilities, individuals or really any bill you want to pay. Payment is taken directly from your Old National account. It's easy to begin using Online Bill Pay:
Within Digital Banking, you can make one-time payments and set up automated, repeat payments. You can also enroll to receive eBills (electronic bills) from payees with Bill Pay and view your eBills history.
Please note: Depending on the party you are paying, payments may be sent electronically or a physical check will be produced and mailed.
Our Bill Pay has its own FAQ as well. You can find it on the Bill Pay screen in the lower right corner under I want to. . .
If you need assistance with enrolling in Bill Pay, please contact Client Care at 1-800-731-2265.
Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.
To set up these services, sign in to Digital Banking. Select Additional Services at the top of the screen and then Text Banking & Alerts. You will first be taken to an Alerts and Notifications screen, where you can sign up for Automated Alerts. If you enter your mobile phone number on this screen, the number will carry over when you set up Text Banking.
Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen.
Here is the information you can obtain by sending the following text commands to 454545:
Note: The Text Banking function will not work if you have an automated signature attached to your text messages.
Visit our Text Banking page for more information. For assistance with setting up Automated Alerts or Text Banking, please call Client Care at 1-800-731-2265.
Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.
You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.
If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.
