What you should know about COVID-19 stimulus payments

Visit the IRS Get My Payment (GMP) portal at https://www.irs.gov/coronavirus/get-my-payment to see if you can expect a 2021 Economic Impact Payment. The GMP portal will provide the date when your payment was or will be sent. If GMP reflects a direct deposit date and partial account information, then your payment has been deposited to that account.

If you haven't already, make sure you are enrolled in Old National Online and Mobile Banking. This will enable you to see a pending transaction from IRS TREAS, if the U.S. Treasury has sent your payment by ACH. You can monitor through Online and Mobile Banking to see when the deposit actually posts to your account making the funds available for use.

You can also set up text banking and automated alerts within Online Banking or push notifications (under settings) within our Mobile App, so you will be notified when a large deposit is made to your account or when your balance increases by a certain amount.

Even though Old National banking center lobbies are open by appointment only due to COVID-19, there are a number of ways you can deposit your stimulus check or any check.

• Download the ONB Mobile App and use your smartphone to easily and securely deposit your check with Mobile Deposit.
• Deposit your check at most Old National ATMs. You can use our locator to find a nearby ATM that accepts check deposits.
• Use one of our banking center drive-thrus or make an appointment to visit a banking center lobby. You can find drive-thru hours and a link to make an appointment for each banking center on our locator.

If the IRS sends your Economic Impact Payment via direct deposit to an Old National account you have closed, we unfortunately do not have access to those funds. The IRS advises people that if they don't receive their Economic Impact Payment, they should file their 2020 tax return electronically and claim the Recovery Rebate Credit on their tax return to get their payment and any refund as quickly as possible.

Overdrawn Accounts

If the IRS direct deposits your stimulus payment into an Old National account that is currently overdrawn, and you want to use these funds to bring your account back to a positive balance, there’s nothing you need to do.

If having these funds go toward your negative balance will create a hardship for you, please contact us at 1-800-731-2265, Option 6.

In a Banking Center

Team members in our banking centers can enroll you in Online and Mobile Banking with immediate access, but please note that banking centers are currently open only by appointment. You can then access your account via your smartphone, or you can download our Mobile App for the best banking experience on your phone.

Steps for Online Enrollment of Online Banking

There are several options for enrolling online:

1. Go directly to the enrollment page or
2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
3. Download our Mobile App and enroll in Online Banking.

Once on the enrollment page:

1. Enter your desired Online Banking User ID and Password.
2. Enter your personal information including name, date of birth and address.
3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
4. Once all requested information is entered, read and accept the Terms & Conditions, 

   select the box and click Complete Sign Up.

If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.

To set up these services, sign in to Digital Banking. Select Additional Services at the top of the screen and then Text Banking & Alerts. You will first be taken to an Alerts and Notifications screen, where you can sign up for Automated Alerts. If you enter your mobile phone number on this screen, the number will carry over when you set up Text Banking.

To set up Automated Alerts

• Enter your email address if you want to receive Automated Alerts by email.
• Next, enter your phone number and click Activate. A verification code will be sent to the phone number provided. Enter this code in your Digital Banking and click Accept.
• To choose and set up your alerts, select the Add an alert button. You can choose from these alerts.

Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen.

How to set up Text Banking with text messaging commands

• Under Text Message Banking (to the right of Alerts and Notifications) select Update.
• If you want, you can enter a second phone number here.
• Choose your primary account for Text Banking. This is the account that you will receive balance and history for when requested through Text Banking.
• If you have a second checking or savings account, you can enroll it as a secondary account to transfer funds to the primary account when requested.
• When all information is entered, select Done. You should receive a confirmation text message.

Here is the information you can obtain by sending the following text commands to 454545:

• BAL – Balance for primary account in Text Banking
  • Your text will include both the Current and Available balances.
• BAL ALL – Balance on all accounts within Digital Banking
  • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
• LAST – Last 5 transactions for primary account in Text Banking
• TRANS – Transfer funds to primary account from secondary account in Text Banking
• STOP – Deactivate service
• HELP – Help keywords

Note: The Text Banking function will not work if you have an automated signature attached to your text messages.

Visit our Text Banking page for more information. For assistance with setting up Automated Alerts or Text Banking, please call Client Care at 1-800-731-2265.

Call 1-800-731-2265, Option 1, anytime to hear account information and make transactions. Our TouchTone Banking Guide provides all menu options to outline what you can do.

To set up TouchTone Banking:

• Before you can use TouchTone Banking, you will need to be enrolled and receive a PIN. Your TouchTone PIN is different than your debit card PIN.
• Call Client Care at 1-800-731-2265 for assistance in setting up TouchTone Banking and receiving a PIN. You will need to provide your account number when you call.