• 1 About You
  • 2 Branch
  • 3 Online
  • 4 Telephone
  • 5 Finish

Old National Experience Survey

Whether you are visiting a banking center, talking to us by phone, on our web site or using online banking, we want to provide service that exceeds your expectations.  Please take a moment to tell us about your experience.

What is your gender?
What is your age?
This survey's responses are associated with (choose all that apply):

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BRANCH EXPERIENCE

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Were you greeted in a friendly manner?
Did the associate use your name during the transaction?
Were you offered additional assistance?
Were you thanked for your business?
Would you recommend Old National Bank to your family and friends?

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ONLINE EXPERIENCE

These questions are about the web site www.oldnational.com in general. To skip this section, choose Next Step button below.

What is your overall rating of www.oldnational.com?
How often do you visit oldnational.com?
How do you access oldnational.com? Check all that apply.
How easy is it to navigate oldnational.com?
How quickly did the pages on oldnational.com load?
These questions are about Old National Online Banking, after you have logged into your account. To skip this section, choose Next Step button below.
Were you easily able to find what you were looking for when managing your accounts?
What Online Banking features do you currently take advantage of?
Does Old National Online Banking meet your needs?

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TELEPHONE EXPERIENCE

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Did you call the Client Care team or a specific banking center location?
Was your wait time reasonable?
Was the associate that assisted you courteous?
Was the associate knowledgeable?
Did the associate answer all your questions?
Were you thanked for calling?
How would you rate your overall experience during the call?

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