Whether you’re an existing Old National client or interested in becoming one, our Client Care team is here to assist you. We provide several ways to reach us.
The mission of Old National is to consistently exceed the expectations of our clients, associates and shareholders. Please let us know how we are doing.
To change your mailing address, Old National offers several options:
You were charged a fee because your account was overdrawn at the end of the previous business day. The fees are always charged the day after the overdraft occurs. For specific details regarding an overdraft, please visit any Old National banking center or call Client Care at 1-800-731-2265
In an effort to help you avoid returned checks or declined transactions, we provide protection services including Overdraft Courtesy and Overdraft Protection. These two services can also be used together for extra protection.
You can view and manage account information, pay bills, transfer funds between your Old National accounts or accounts at other financial institutions, access eStatements and much more.
“Pending Transactions” can represent 2 types of activities on your account:
Be sure to save 454545 in your mobile device for Old National Text Banking.
Locate the check through your transaction history. You can then click on the check description to view an image of the check.
Click the menu option for Additional Services and then select Online Statements. If you are not currently enrolled in eStatements, you will be asked to agree to the Terms & Conditions. Up to 18 months may be immediately available upon enrollment.
Mobile Banking enables you to check your balance, pay a bill, transfer money between accounts, deposit a check, find your nearest Old National banking center and more from your mobile device.
Mobile Deposit is a feature within your Mobile Banking. It enables you to deposit checks by using your phone's camera. Here are some tips for using Mobile Deposit.
You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately.
In the endorsement area on the back of the check, sign your name and write “For eDeposit Only.”
Log in to the Mobile Banking app and select Deposit Checks from the main menu to see the applicable limits.
Please call Client Care immediately at 1-800-731-2265, Option 2, or visit any Old National banking center. Our associates can assist with filing the paperwork and issuing a new debit card if applicable.
Unfortunately, an individual payment cannot be stopped; it must be a request to cancel the entire automatic payment service.
Unfortunately, tax documents are not available anywhere online at this time. If you have not received or misplaced your 1098, you can contact Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center to request a copy.
There is a period of time between your loan payment due date and when a late charge is assessed; however, your payment is considered late if it is not received by the due date. If your payment is not received by the due date, you may receive correspondence via phone or mail regarding the status of your payment.