What are "cookies" and how do they affect my Online Banking?
A "cookie" is a small text file created by a website that you visit, and it is then stored in your computer or phone browser, either temporarily for a single session only or permanently (until deleted). Cookies provide a way for the website to recognize you and keep track of your preferences.
Cookies (or lack of them) can impact your use of Online Banking in several different ways including the following:
If your browser is set to not accept cookies, or you clear your cookies, your device will no longer be recognized by your Online Banking. In this case, you may be required to verify your identity by receiving a one-time passcode to the phone number or email address registered in your Online Banking.
In some cases, a cookie in your browser can pull up an old page on a website and prevent you from seeing an updated one. In this case you would need to clear cookies in your browser settings to see the new page.
Instructions for clearing or accepting cookies varies on different devices and browsers. If you need assistance with either, please contact Client Care at 1-800-731-2265, and we would be happy to assist you.