We are not able to stop a single payment, but we can cancel the entire automatic payment service at your request. You can re-establish automatic payments when you are ready.
Requests should be received at least 5 business days prior to the payment due date.
For mortgage loans:
Requests to cancel automatic payments can be submitted within Online and Mobile Banking using ONB Mortgage Manager. They can also be submitted by completing our Mortgage Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.
For all other personal loans:
Please note that late payment fees may apply if we do not receive your loan payment by the due date.
If you have questions or need assistance, please call Client Care at 1-800-731-2265.