To protect your account against unauthorized access, you may be "locked out" if you have attempted to log in to Online or Mobile Banking using incorrect login credentials (user name and password) multiple times. The length of time that you are locked out will depend on how many times you have attempted to log in using incorrect credentials. Here is how to regain access to your account:
Most lock-out periods are brief, and after that time period has ended, you can reset your own login credentials in Online or Mobile Banking by doing the following:
In Online Banking
On a computer or other device, go to the oldnational.com home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to retrieve or reset your login credentials.
In the Mobile App
If you are using the Mobile App, on the Login screen, select Forgot Login. Enter the requested information to retrieve or reset your login credentials.
Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account.
If, after trying the above, you are not able to retrieve or reset your password, or you are not able to wait for the lock-out period to expire, please call Client Care at 1-800-731-2265, Option 3, for login assistance.