If you notice unauthorized debit card activity on your statement or through Online and Mobile Banking, you can turn your card off right away with the ON Guard app. Visit our ON Guard Visa Purchase Alerts page for more information on downloading, setting up and using the ON Guard app. It's a good idea to download this app and have it available ahead of time for such situations.
You should also contact us at 1-800-731-2265 to report the unauthorized activity on your card. We can then cancel or restrict your card, check for other unauthorized transactions and order a new card for you.