Please contact us as soon as possible by calling Client Care at 1-800-731-2265, Option 3, to report any suspicious activity on your account.
If you believe someone has gained unauthorized access to your Online Banking or Mobile Banking, you should change your Online Banking credentials. To do so, log in to Online Banking. Go to My Settings in the upper right. Under Log In & Security, edit your User ID and Password.
If you believe the unauthorized activity may be a result of someone using your debit card, you can turn your card off (and back on again) with the ON Guard app. Visit our ON Guard Visa Purchase Alerts page for more information on downloading, setting up and using the ON Guard app.
Of course, prevention is the best approach. To find information on steps you can take to protect against having your account or information compromised, visit our security center.