What should I do if I forgot my User ID or Password for Online or Mobile Banking?
Your user ID and Password for Online Banking and Mobile Banking are the same. If you have forgotten your User ID and Password, you can do one of the following:
On a computer or other device, go to the oldnational.com home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to retrieve or reset your login credentials.
If you are using the Mobile App, select More and Recover Credentials.
If, after trying the above, you are not able to retrieve or reset your password, please call Client Care at
1-800-731-2265, Option 3, for login assistance.
Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account.