Why is my request for Online Banking access showing as declined or pending?
When you complete the Online Banking enrollment process, we must verify the information you provide in order to prevent any unauthorized access to your account. The security of client information is one of our highest priorities. If your request for Online Banking has been declined, it most likely means we were not able to successfully verify the information you provided during the enrollment process. A pending status most likely means we are working to verify your information.
If you have questions or concerns about your Online Banking enrollment, please call Client Care at 1-800-731-2265, and one of our associates would be happy to assist you.