Answers to some of our frequently asked questions.
ON Guard Visa Purchase Alerts works on most popular mobile phones - if your mobile phone has a camera or games installed it should support ON Guard Visa Purchase Alerts.
To be compatible your mobile phone must:
The security of ON Guard Visa Purchase Alerts is at the heart of our services. The ON Guard Visa Purchase Alerts app can only be accessed from your mobile phone using your username and password. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security. We also use recognized and independent security experts to validate the security of the ON Guard Visa Purchase Alerts app.
Visit the ON Guard page, then choose the link that is appropriate to your mobile device type:
Old National Bank offers a couple of apps for our customers. To be sure you have downloaded the ON Guard Visa Purchase Alert app please visit the app store by clicking the Apple or Android button on the ON Guard page.
Yes, you can use up to 10 mobile devices to access your accounts.
If you get an error when you try to use the ON Guard Visa Purchase Alerts app there may be a problem with your phone settings.
Note: If this a Prepaid card and you are trying to add a Joint Cardholder to the mobile account, you cannot. Prepaid only allows the Primary Cardholder to add their card and add the Joint Cardholder's mobile phone number to the Manage Alerts to receive alerts on the Prepaid card.
The verification code inside the forgot password email is only active for 30 minutes. If you try to use it after that time period, you’ll receive an error message. You will need to go through the forgot password process again to request another forgot password email.
You can only do this 4 times within 24 hours.
If you do not change your mobile phone number and mobile device when you switch to a participating wireless carrier service, your service will work without interruption.
If you do change your mobile device but not your phone number:
868472 and 288472:
The message format would look like this, text to 868472 or 288472:
BAL ON Guard Visa Purchase Alerts<last four digits of the card number>. (ex. 1234),
or BAL ON Guard Visa Purchase Alerts<card nickname>, if more than one card is registered for the mobile application.
ON Guard offers a wide range of Alerts that help you stay in control of your finances and keep your account safe from overdrafts and fraud. You can configure to receive alerts via text, e-mail, or push alerts* on your mobile device.*Note: Push Alerts are only available to users that have an Android OS 3.0 or higher, iPhone OS 6.0 and have downloaded the mobile application. PUSH alerts are only available for Debit client cardholders.