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      Search for Order or Reorder Checks

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      How to Order (or Reorder) Checks

      Order checks in several convenient ways: by phone, on the web, at a Banking Center, via Client Care, or through Online Banking (reorders only). Click to get started.

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      4. How can I get a replacement for a broken or damaged debit card?

        To order a replacement for a damaged debit card, call Client Care at 1-800-731-2265 or visit any banking center.

        The normal timeframe for delivery is 7-10 business days. To receive a card sooner, you can instead choose to pay a $35 fee and receive the replacement card in two business days. The card must be ordered by 4pm on any business day for it to be delivered in two business days.

        A Lost or Stolen Debit Card
        If instead of a damaged debit card you need help with a lost or stolen card, please call us at 1-800-731-2265, option 2, in the US. You can report a lost or stolen card 24-hours a day. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.

      5. What if I used my debit card at a business or merchant that was breached?

        What you need to know:
        Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

        Things you can do to help guard against unauthorized use of your debit card:

        • When using your debit card, choose “CREDIT” to receive the benefit of Mastercard® Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases

        What you need to do:
        Monitor your account for fraudulent activity and report anything suspicious.

      6. Where can I find the phone number or email to contact a branch manager?

        Banking center manager names and emails can be found on each banking center's page. The page will also provide the banking center phone number.

        To find your local banking center's page, go to our locator. In the Search box, enter the branch address (as much as you know), city and state. In the list of banking centers on the right, click on the banking center you are looking for.

        This will take you to that banking center's dedicated page. On the left of that page, you will see the banking center manager's name and a link to send an email.

      7. Where should I send a notice of error or request for information about my loan?

        Please mail all notices of error or requests for information about your Old National loan to:

        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

      8. Why is my request for Digital Banking access showing as declined or pending?

        When you complete the Digital Banking enrollment process, we must verify the information you provide in order to prevent any unauthorized access to your account. The security of client information is one of our highest priorities. If your request for Digital Banking has been declined, it most likely means we were not able to successfully verify the information you provided during the enrollment process. A pending status most likely means we are working to verify your information. We will email you to notify you when your Digital Banking enrollment request is approved or declined.

        If you have questions or concerns about your Digital Banking enrollment, please call Client Care at 1-800-731-2265, and one of our associates would be happy to assist you.

      9. Where can I find my Old National checking or savings account number?

        Within Online Banking, your full account number can be found through the following steps:

        • After you log in to Online Banking, click on the account name for which you want an account number. Please remember that your account number will be different for each account. 
        • Clicking on the account name will take you to the Account History page. On this page, click on Account Details to reveal more information about your account. Your full account number is the ACH number.
        • On the bottom right of the account details, you can print your account detail information or click the X to close the account details.

        You can also find your full checking number in the following ways:

        • On a mailed statement or eStatement within Online Banking. Your account number is on the upper right corner of the statement.
        • At the bottom of a physical check or the bottom of a check image within Online Banking. You will see three sets of numbers at the bottom of the check. Your account number is the center set of 7-10 numbers. (Note that the set of numbers on the left, 086300012, is the Old National routing number.)

        Old National Bank Check

        Visit any Old National banking center for assistance.

      10. How do I change the address, phone number or email address on my account?

        To change your mailing address, Old National offers several options:

        To change your phone number or email address:

        Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.