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How do I set up Card Controls for my HSA Debit Card from a web browser?

Card Controls enable you to monitor HSA Debit Card activity, receive alerts for certain types of transactions and turn your card off/on in the event that it is lost or stolen.

To set up Card Controls through a web browser, log in to your Online Banking account on oldnational.com. Select Additional Services at the top of the screen and then Card Controls.

You will then see a list of your debit cards. Active cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

Setting Card Controls to "ON" or "OFF" 

  • Under the Card Status column, click on the ON/OFF toggle to set your HSA Debit Card status to either active or suspended.
  • Setting the debit card status to “OFF” suspends all activity on the card. The status must be set to “ON” to use the card.
  • A debit card must be in “Active” status to add Declines and Alerts.

Setting debit card Alerts

  • Choose your HSA Debit Card and make sure the Card Status is set to Active/ON. Select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
  • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Set the ON/OFF toggle near the top of the window to ON to receive alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
  • To set up an Alert for a specific Transaction Type only, choose that transaction type. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
  • When a transaction is set to ON, EVERY transaction of that type on the card will trigger an Alert.

Declining debit card transactions

  • Choose your HSA Debit Card and make sure the Card Status is set to Active/ON. Select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
  • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Choose the transaction type that you want to decline. Set the Decline Transaction option to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
  • When a transaction is set to BLOCK, EVERY transaction of that type on the card will be declined/blocked.

Setting Spend Limits

  • When Spend Limits are set on your HSA Debit Card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits tab at the top left of the Set Declines and Alerts window. A Spend Limits window will open.
  • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
  • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
  • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your debit card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

A note about Email vs. Text Alerts

Card Control Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

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