HSA Self Service 24/7

You will need your HSA number in order to enroll in Online Banking. About a week after you open your HSA, you will receive a welcome letter with your account number and instructions for accessing the Old National Bank online banking site and telephone banking system. To avoid a paper statement fee, be sure to follow the instructions in the welcome letter to elect eStatements. If you would like assistance using these services, please call our Client Care Center toll-free at 888-472-8697

Mobile Deposit is a feature within Digital Banking that allows you to deposit checks to your HSA by using your phone's camera. You will first need to download the ONB Mobile App.

To use Mobile Deposit

• Log in to your ONB Mobile app.
• At the bottom of the screen, choose Check Deposit.
• In the "To" section, select the account you want to deposit to and enter the amount.
• Endorse the check by signing your name on the back. Then print For Mobile Deposit Only, or check the mobile deposit box if available.
• Select the photo icon and capture an image of the front and back of your check.
• Verify the information and select Deposit.

You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

Important information about using Mobile Deposit with your HSA

• Only current year deposits are available through Online Banking or the ONB Mobile App.
• Deposits intended for the prior year cannot be made through Online Banking or the ONB Mobile App. Prior year deposits must be made at a banking center or by mail. Our mailing address is: The HSA Authority ATTN: Processing Center, PO Box 3606, Evansville, IN 47735

Additional tips for using Mobile Deposit

• Take photos in a well-lit area
• Place check on a dark surface
• Be sure only the check is in the photo (no fingers holding the check)
• Make sure the whole check is visible in the guidelines; leave a small amount of space between the guidelines and the edges of the check
• Give the camera time to focus before taking the photo; being too close can make the check image blurry
• Tap the center of your screen to get a clear picture
• Make sure the check isn't folded or torn

If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

You can learn more about using Mobile Deposit on oldnational.com.

The Account to Account Transfers feature in Digital Banking enables you to transfer funds between your HSA and an account outside of Old National. You can set up automatic or recurring transfers, schedule transfers in advance and get notifications of those transactions.

This feature is available in Online Banking and the ONB Mobile App.

To make your transfer, within Online Banking, go to Move Money in the top menu. Then choose External Transfers.

Before you can transfer money, you will need to add any external accounts you want to move money to or from. To do this, just select Add a New Account, choose the Account Type and enter the account information.

Once you follow the steps to verify your external account, and it is available in your Online Banking, you can begin making one-time or recurring transfers.

Just enter the transfer amount, select the accounts you want to transfer from and to, and choose Continue.

Important information about transferring money between your HSA and a non-Old National account

• Transfers between accounts using Online Banking are tax reportable events.
• If you wish to transfer your Old National HSA to another HSA as a non-reportable tax event, please request a transfer of funds with your new HSA Custodian.

You can learn more about making transfers on oldnational.com.

Transferring funds between your HSA and other Old National accounts is easy – whether you’re making a one-time transfer or scheduling recurring transfers. You can transfer money from Online Banking or the ONB Mobile App.

Within Online Banking

To make a one-time transfer, go to My Accounts in the top menu of the Online Banking homepage. Select the Transfer icon above your listing of accounts. You can also choose Move Money in the top menu and select Make a Transfer.

Here you can select the accounts you want to transfer from and to and type and enter the date and amount of the transfer. You can also select the Repeat Transfer box if you want to set up a recurring transfer.

When you have entered all information, choose Make Transfer. Take a moment to verify that your transfer details are correct, then click Confirm.

Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

Within the ONB Mobile App

Log in to your Mobile App, and at the bottom choose the Transfers icon. On the next screen, select the accounts you want to transfer from and enter the amount.

For an immediate, one-time transfer select Transfer and then Confirm. 

To schedule a transfer for a future date, or to schedule recurring transfers, choose the Schedule tab at the top of the Transfers screen. Then select Schedule a Transfer.

Important information about transferring money between your HSA and other Old National accounts

• Transfers between accounts using Online Banking or the ONB Mobile App are tax reportable events.
• If you wish to transfer your Old National HSA to another HSA as a non-reportable tax event, please request a transfer of funds with your new HSA Custodian.

You can learn more about making transfers in digital banking on oldnational.com.

You can use Zelle^®1 as a way to send payment from your HSA. You can send money using your existing Old National HSA and Online or Mobile Banking². 

You should be aware that sending money from your HSA using Online Banking or the ONB Mobile App is a tax reportable event.

Within Online Banking

1. Log in to your account
2. Navigate to Move Money
3. Select Send Money with Zelle^®
4. Accept terms and conditions
5. Choose the account you want to use
6. Review and start sending money!

From the ONB Mobile App

1. Log in to the ONB Mobile app
2. Navigate to Payment Center
3. Select Send Money with Zelle^®
4. Accept terms and conditions
5. Choose the account you want to use
6. Review and start sending money!

Learn more about Zelle^®

You can set up free eStatements for your HSA through Online Banking or the Mobile App.

• Go to theHSAauthority.com. Look for the gray box in the upper right, where you can sign in or enroll in online access.
• Once signed in, under eStatements, select eStatement Preferences.
• Select the appropriate account.
• Click Submit.
• Read the Electronic Statement Authorization Agreement.
• Enter the six-character Confirmation Code you’ll receive and click Continue.
• Verify the email address where statement notifications should be sent and click Accept.

• Log in to your account through the Mobile App.
• Tap on the More menu button at the bottom of the screen.
• Select eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements. Tap Save Changes. 
• On the confirmation page, tap View Disclaimer to receive your Confirmation Code.
• Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
• Enter or paste the six-character Confirmation Code and select Continue.
• Read the Consent and Authorization.
• Enter and verify the email address where statement notifications should be sent and select Accept.

If you have questions, please contact us at 1-888-472-8697.

Card Controls and Alerts enable you to monitor and manage your HSA debit card activity from within Online Banking and the ONB Mobile App. There is no cost to use Card Controls.

Here are a few of the benefits of using Card Controls:

Monitor

Know exactly what is happening with your HSA debit card, anytime and anywhere. Turn on alerts for Internet purchases, ATM transactions and more.

Manage

Use Card Controls to immediately turn your HSA debit card on or off in case it is misplaced or lost, or for any other reason. You can also set transaction limits, so all debit card transactions above a certain amount will be declined.

Visit our Card Controls page for more information, including how to enroll.

Even if you use Card Controls to turn off your HSA debit card, you should still contact us at 1-800-731-2265 to report any unauthorized activity.

Card Controls enable you to monitor HSA Debit Card activity, receive alerts for certain types of transactions and turn your card off/on in the event that it is lost or stolen.

To set up Card Controls through a web browser, log in to your Online Banking account on oldnational.com. Select Additional Services at the top of the screen and then Card Controls.

You will then see a list of your debit cards. Active cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

Setting Card Controls to "ON" or "OFF" 

• Under the Card Status column, click on the ON/OFF toggle to set your HSA Debit Card status to either active or suspended.
• Setting the debit card status to “OFF” suspends all activity on the card. The status must be set to “ON” to use the card.
• A debit card must be in “Active” status to add Declines and Alerts.

Setting debit card Alerts

• Choose your HSA Debit Card and make sure the Card Status is set to Active/ON. Select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
• The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Set the ON/OFF toggle near the top of the window to ON to receive alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
• To set up an Alert for a specific Transaction Type only, choose that transaction type. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
• When a transaction is set to ON, EVERY transaction of that type on the card will trigger an Alert.

Declining debit card transactions

• Choose your HSA Debit Card and make sure the Card Status is set to Active/ON. Select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
• The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Choose the transaction type that you want to decline. Set the Decline Transaction option to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
• When a transaction is set to BLOCK, EVERY transaction of that type on the card will be declined/blocked.

Setting Spend Limits

• When Spend Limits are set on your HSA Debit Card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits tab at the top left of the Set Declines and Alerts window. A Spend Limits window will open.
• Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
• To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
• You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your debit card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

A note about Email vs. Text Alerts

Card Control Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

Card Controls enable you to monitor your HSA Debit Card activity, receive alerts for certain types of transactions and turn your card off/on in the event that it is lost or stolen.

After logging in to the ONB Mobile App, go to More on the lower right of the Accounts screen. On the Account Services screen, select Card Controls.

You will then see a list of your debit cards. Active debit cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

Setting Card Controls to "ON" or "OFF" 

• Next to Card Status, use the ON/OFF toggle to set your HSA Debit Card status to either active or suspended.
• Setting the card status to “OFF” suspends all activity on the debit card. The status must be set to “ON” to use the card.
• A debit card must be in “Active” status to add Declines and Alerts.

Setting debit card Alerts & Controls

• Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
• The Set Declines and Alerts screen will open with three options:
  • Send Alerts for all transactions, next to a toggle bar
  • Transaction Type
  • Spend Limits
• Next to Send Alerts for all transactions, you can set the toggle to ON to receive Alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
• To set up an Alert for a specific Transaction Type only, choose Transaction Type for a list of options. Tap the option(s) for which you want to receive an Alert. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
• When a transaction is set to ON, EVERY transaction of that type on the debit card will trigger an Alert.

Declining debit card transactions

• Choose your HSA Debit Card, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
• To decline a specific Transaction Type, tap Transaction Type for a list of options. Tap each option you want to block and next to Decline Transaction set the toggle to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
• When a transaction is set to BLOCK, EVERY transaction of that type on the debit card will be declined/blocked.

Setting Spend Limits

• When Spend Limits are set on your HSA Debit Card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits option.
• Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
• To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
• You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

A note about Email vs. Text Alerts

Card Controls Alerts are emailed to the email address you have listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Controls Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by logging in to Online Banking from a browser and removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.