Picture of Kyle Werkmeister

At Old National, we’re committed to helping our clients protect themselves against scams. Throughout the year, we provide educational information to help you spot and avoid scams, which is why we’ve, joined with the American Bankers Association (ABA) and banks across the country in a nationwide effort to fight phishing – through the Banks Never Ask That campaign.

The statistics

Every day, thousands of people fall victim to fraudulent emails, texts and calls from scammers pretending to be their bank. And with so many people now using digital banking, the problem is only growing. In fact, a Federal Trade Commission report on fraud estimates that American consumers lost a staggering $1.9 billion to these phishing schemes and other fraud in 2019 – and the ongoing pandemic has only increased the threat in 2020.

Know the red flags

Along with the ABA, we want every bank customer to become a pro at spotting a phishing scam – and stop bank impostors. It starts with these four words: Banks Never Ask That. Because when you know what sounds suspicious, you’ll be less likely to be fooled. These top 3 phishing scams are full of red flags:

  • Text Message: If you receive a text message from someone claiming to be your bank asking you to sign in, or offer up your personal information, it’s a scam. Banks never ask that.
  • Email: Watch out for unsolicited emails that ask you to click a suspicious link or provide personal information. The sender may claim to be someone from you bank, but it’s a scam. Banks never ask that.
  • Phone Call: Would your bank ever call you to verify your account number? No! Banks never ask that. If you’re ever in doubt that the caller is legitimate, just hang up and call the bank directly at a number you trust.

You’ve probably heard about some of these scams before, but that doesn’t stop a scammer from trying. For more tips on how to keep phishing criminals at bay, including videos, an interactive quiz and more, visit Be sure to share the webpage with your friends and family. And remember that the Old National security center on is always available to help you protect yourself and your accounts.

More ways to secure your personal information

Our online security center provides additional actions you can take to protect yourself from financial fraud.

Kyle is a Senior Analyst with Old National’s Information Security team, responsible for protecting the bank and its clients from cybersecurity risks. He joined Old National in 2005 and has worked in various compliance, security and third-party due diligence roles.

This content is not intended to provide legal, tax, accounting, financial or investment advice or indicate the suitability of any product or service for your unique circumstances. You are encouraged to consult with a qualified legal, tax, accounting, financial or investment professional based on your specific circumstances. We do not make any warranties as to accuracy or completeness of this information, do not endorse any third-party companies, products, or services described here, and take no liability for your use of this information.