Debit Mastercard^®

DEBIT CARD

Access your funds 24/7

You deserve great benefits with no added costs. That’s why ONB offers an enhanced Debit Mastercard.

What is a Debit Mastercard?

Your Debit Mastercard is connected to your checking account and allows you to make purchases both in-person and online. Discover an easy way to pay by hovering or tapping at any contactless-enabled terminal -- or shop online safely and conveniently. Your card can also be used for ATM transactions including deposits and withdrawals. Get instant access to your money, along with the benefits of a Mastercard and more.

Unlike a credit card, your Debit Mastercard is tied directly to your checking account, meaning that money is automatically deducted from your account rather than paying on credit.

Two Easy Ways to Pay

Tap your contactless card at contactless-enabled merchant terminals OR simply insert or swipe your card to pay.

Select CREDIT and Sign OR
Select DEBIT and enter your PIN (Personal Identification Number)

With either option, the total transaction amount is deducted from your checking account and will appear on your monthly statement.

Frequently Asked Questions

My debit card is about to expire. When will I receive my new debit card?

Your debit card will continue to work until the last day of its expiration month. You should automatically receive a replacement card around the third week of the month that your card is set to expire.

To protect against potential card theft, your card will arrive in an unmarked, white envelope that does not display the Old National name or logo. Please watch your mail carefully to avoid accidentally discarding it.

If you have not received your new card by the end of the expiration month, please call Client Care at 1-800-731-2265, Option 2, or visit any Old National banking center for assistance.

Please note that If you have not used your card in the past 12 months, or we do not have a correct address on file for you, this may prevent you from automatically receiving a replacement card.
How do I activate my new debit card?

Call 1-833-246-9308 and follow the prompts for activating your card and establishing a personal identification number (PIN).

If you have questions or need assistance, call Client Care at 1-800-731-2265.
What should I do if I've forgotten my debit card Personal Identification Number (PIN) or want to change my PIN?

Please call 1-833-246-9308 and follow the prompts for setting up a new Personal Identification Number (PIN).

If you have trouble with the automated system, please call Client Care at 1-800-731-2265, Option 2, for assistance.
What if I notice unauthorized debit card transactions?

If you notice unauthorized debit card activity on your statement or through Online and Mobile Banking, you can turn your debit card off right away using our Card Controls. Card Controls is a feature you can access at any time in Online Banking or the ONB Mobile App.

You should also contact us at 1-800-731-2265 to report the unauthorized activity on your debit card. We can then cancel or restrict your card, check for other unauthorized transactions and order a new card for you.

If your debit card has been lost or stolen, you can report it 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197.
How can I report a lost or stolen debit card?

You can report your lost or stolen Old National debit card 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your debit card, check for unauthorized transactions and order a new debit card for you.

If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with the Card Controls feature in Online Banking and the Mobile App.

Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.
My debit card was lost/stolen. How can I get a new one?

Please report your lost or stolen Old National debit card (24-hours a day) by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can order a new card for you at that time.

If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with our Card Controls feature in Online Banking and the Mobile App.

Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.
How can I get a replacement for a broken or damaged debit card?

To order a replacement for a damaged debit card, call Client Care at 1-800-731-2265 or visit any banking center.

There is a $7 replacement fee, and the normal timeframe for delivery is 7-10 business days. To receive a card sooner, you can instead choose to pay a $35 fee and receive the replacement card in two business days. The card must be ordered by 4pm on any business day in order for it to be delivered in two business days.

A Lost or Stolen Debit Card

If instead of a damaged debit card you need help with a lost or stolen card, please call us at 1-800-731-2265, option 2, in the US. You can report a lost or stolen card 24-hours a day. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.
What are Card Controls and Alerts?

Card Controls and Alerts enable you to monitor and manage your debit card activity from within Online Banking and the ONB Mobile App. There is no cost to use Card Controls.

Here are a few of the benefits of using Card Controls:

Monitor

Know exactly what is happening with your debit card, anytime and anywhere. Turn on alerts for Internet purchases, ATM transactions and more.

Manage

Use Card Controls to immediately turn your debit card on or off in case it is misplaced or lost, or for any other reason. You can also set transaction limits, so all debit card transactions above a certain amount will be declined.

Visit our Card Controls page for more information, including how to enroll.

Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report any unauthorized activity.

Please note that Card Controls are for debit card transactions and HELOC cards only. They are not available for checks clearing or ACH transactions.
Should I notify Old National if I plan to use my debit card while traveling?

Yes, if you will be using your debit card in areas where you do not typically travel, you should call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.

Mastercard^® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.

It is also a good idea to take phone numbers with you in case you need to report a lost or stolen debit card. You can report a lost or stolen card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.

If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.
Can I use my debit card(s) while traveling internationally?
Yes, you can use your debit card internationally, but we recommend that you make some preparations before traveling:
- Call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
- Visa^® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
- Take phone numbers with you to report a lost or stolen debit card. Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.
- We strongly recommend that you take a second form of payment in the event your card(s) is lost or stolen.
- Please note that when you use your debit card internationally, foreign transaction fees may apply. Old National clients do have access to the Allpoint ATM Network, which has overseas locations and provides access without additional bank surcharges. You can find international Allpoint ATMs by using the oldnational.com locator or our Mobile App locator.
If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.