What is a Debit Card?
A debit card is a card that is connected to your checking account and allows you to make purchases both in-person and online. Your card can also be used for ATM transactions including deposits and withdrawals. Debit Cards offer safety, security and convenience over using cash or checks.
Unlike a credit card, your debit card is tied directly to your checking account, meaning that money is automatically deducted from your account rather than paying on credit.
Two Easy Ways to Pay
- Select CREDIT and Sign OR
- Select DEBIT and enter your PIN (Personal Identification Number)
With either option, the total transaction amount is deducted from your checking account and will appear on your monthly statement.
Frequently Asked Questions
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Your debit card will continue to work until the last day of its expiration month. You should automatically receive a replacement card around the third week of the month that your card is set to expire.
To protect against potential card theft, your card will arrive in an unmarked, white envelope that does not display the Old National name or logo. Please watch your mail carefully to avoid accidentally discarding it.
If you have not received your new card by the end of the expiration month, please call Client Care at
1-800-731-2265, Option 2, or
visit any Old National banking center for assistance.
Please note that If you have not used your card in the past 12 months, or we do not have a correct address on file for you, this may prevent you from automatically receiving a replacement card.
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For personal debit cards:
Call
1-866-620-1307 and follow the prompts for activating your card and establishing a personal identification number (PIN).
For business debit cards:
Call
1-844-254-1722 for activation.
If you have questions or need assistance, call Client Care at 1-800-731-2265.
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You can change an existing debit card PIN (if you know the current PIN) by doing the following.
For personal debit cards:
Call 1-866-620-1307 and follow the prompts for establishing a new personal identification number (PIN).
For business debit cards:
Call 1-844-254-1722 and follow the prompts.
If you do not recall your current PIN, please call Client Care at 1-800-731-2265 for assistance.
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If you have forgotten the PIN for your debit card, please call Client Care at
1-800-731-2265, Option 2, for assistance with resetting it.
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If you notice unauthorized debit card activity on your statement or through Online and Mobile Banking, you can turn your card off right away with the ON Guard app. Visit our ON Guard Visa Purchase Alerts page for more information on downloading, setting up and using the ON Guard app. It's a good idea to download this app and have it available ahead of time for such situations.
You should also contact us at 1-800-731-2265 to report the unauthorized activity on your card. We can then cancel or restrict your card, check for other unauthorized transactions and order a new card for you.
If your debit card has been lost or stolen, you can report it 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197.
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You can report your lost or stolen Old National debit card 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.
If you have already noticed unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with the ON Guard app. Visit our ON Guard Visa Purchase Alerts page for more information on downloading, setting up and using the ON Guard app. It's a good idea to download this app and have it available ahead of time for such situations.
Even if you use the ON Guard app to turn off your card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.
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Please report your lost or stolen Old National debit card (24-hours a day) by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can order a new card for you at that time.
If you have already noticed unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with the ON Guard app. Visit our ON Guard Visa Purchase Alerts page for more information on downloading, setting up and using the ON Guard app. It's a good idea to download this app and have it available ahead of time for such situations.
Even if you use the ON Guard app to turn off your card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.
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To order a replacement for a damaged debit card, call Client Care at 1-800-731-2265 or visit any banking center.
There is a $7 replacement fee, and the normal timeframe for delivery is 7-10 business days. To receive a card sooner, you can instead choose to pay a $35 fee and receive the replacement card in two business days. The card must be ordered by 4pm on any business day in order for it to be delivered in two business days.
A Lost or Stolen Debit Card
If instead of a damaged debit card you need help with a lost or stolen card, please call us at 1-800-731-2265, option 2, in the US. You can report a lost or stolen card 24-hours a day. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.
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ON Guard provides near real-time Visa® Purchase Alerts, so you can receive updates on your Visa® debit card activity. Monitoring your debit card activity can help to detect fraud on your account. You can choose to receive alerts by text message, email or both.
How to enroll
Visit our ON Guard Visa Purchase Alerts page for more information on setting up and using ON Guard for your old National Visa Debit Card. You can enroll online or download our ON Guard app for iPhone or Android devices.
Even if you use the ON Guard app to turn off your card, you should still contact us at 1-800-731-2265 to report any unauthorized activity on your card.
Please note that On Guard alerts apply to debit card transactions and HELOC cards only. The ON Guard App does not sync to Online Banking and is not available for checks clearing or ACH transactions.
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Yes, if you will be using your debit card in areas where you do not typically travel, you should call Old National Client Care at
1-800-731-2265 or
visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
Visa® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
It is also a good idea to take phone numbers with you in case you need to report a lost or stolen debit card. You can report a lost or stolen card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.
If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.
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Yes, you can use your debit card internationally, but we recommend that you make some preparations before traveling:
- Call Old National Client Care at
1-800-731-2265 or
visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
- Visa® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
- Take phone numbers with you to report a lost or stolen debit card. Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.
- We strongly recommend that you take a second form of payment in the event your card(s) is lost or stolen. Old National offers Travel Cards that can be used in place of debit or credit cards. Please visit any Old National banking center for additional information about Travel Cards.
- Please note that when you use your debit card internationally, foreign transaction fees may apply. Old National clients do have access to the Allpoint ATM Network, which has overseas locations and provides access without additional bank surcharges. You can find international Allpoint ATMs by using the oldnational.com locator or our Mobile App locator.
If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.
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Visa Checkout is an online payments feature that makes online shopping more convenient.
Create your free Visa Checkout account and follow the prompts to enter details of your eligible credit or debit card along with your address. Once you have created your Visa Checkout account, there is no need to re-enter your card number or address every time you make an online purchase. At checkout, simply enter your Visa Checkout username and password to complete your online purchase. You can store card information in Visa Checkout to be used across all of your devices.
To enroll or learn more, visit the
Visa Checkout page.
