What is a Debit Card?
A debit card is a card that is connected to your checking account and allows you to make purchases both in-person and online. Your card can also be used for ATM transactions including deposits and withdrawals. Debit Cards offer safety, security and convenience over using cash or checks.
Unlike a credit card, your debit card is tied directly to your checking account, meaning that money is automatically deducted from your account rather than paying on credit.
Two Easy Ways to Pay
- Select CREDIT and Sign OR
- Select DEBIT and enter your PIN (Personal Identification Number)
With either option, the total transaction amount is deducted from your checking account and will appear on your monthly statement.
Frequently Asked Questions
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Your debit card will continue to work until the last day of its expiration month. You should automatically receive a replacement card around the third week of the month that your card is set to expire.
To protect against potential card theft, your card will arrive in an unmarked, white envelope that does not display the Old National name or logo. Please watch your mail carefully to avoid accidentally discarding it.
If you have not received your new card by the end of the expiration month, please call Client Care at
1-800-731-2265, Option 2, or
visit any Old National banking center for assistance.
Please note that If you have not used your card in the past 12 months, or we do not have a correct address on file for you, this may prevent you from automatically receiving a replacement card.
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Call
1-833-246-9308 and follow the prompts for activating your card and establishing a personal identification number (PIN).
If you have questions or need assistance, call Client Care at 1-800-731-2265.
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You can change an existing debit card PIN (if you know the current PIN) by doing the following.
Call 1-833-246-9308 and follow the prompts for establishing a new personal identification number (PIN).
If you do not recall your current PIN, please call Client Care at 1-800-731-2265 for assistance.
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If you have forgotten the PIN for your debit card, please call Client Care at
1-800-731-2265, Option 2, for assistance with resetting it.
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If you notice unauthorized debit card activity on your statement or through Online and Mobile Banking, you can turn your debit card off right away using our Card Controls. Card Controls is a feature you can access at any time in Online Banking or the ONB Mobile App.
You should also contact us at 1-800-731-2265 to report the unauthorized activity on your debit card. We can then cancel or restrict your card, check for other unauthorized transactions and order a new card for you.
If your debit card has been lost or stolen, you can report it 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197.
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You can report your lost or stolen Old National debit card 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your debit card, check for unauthorized transactions and order a new debit card for you.
If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with the Card Controls feature in Online Banking and the Mobile App.
Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.
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Please report your lost or stolen Old National debit card (24-hours a day) by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can order a new card for you at that time.
If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with our Card Controls feature in Online Banking and the Mobile App.
Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.
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To order a replacement for a damaged debit card, call Client Care at 1-800-731-2265 or visit any banking center.
There is a $7 replacement fee, and the normal timeframe for delivery is 7-10 business days. To receive a card sooner, you can instead choose to pay a $35 fee and receive the replacement card in two business days. The card must be ordered by 4pm on any business day in order for it to be delivered in two business days.
A Lost or Stolen Debit Card
If instead of a damaged debit card you need help with a lost or stolen card, please call us at 1-800-731-2265, option 2, in the US. You can report a lost or stolen card 24-hours a day. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.
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Card Controls and Alerts enable you to monitor and manage your debit card activity from within Online Banking and the ONB Mobile App. There is no cost to use Card Controls.
Here are a few of the benefits of using Card Controls:
Monitor
Know exactly what is happening with your debit card, anytime and anywhere. Turn on alerts for Internet purchases, ATM transactions and more.
Manage
Use Card Controls to immediately turn your debit card on or off in case it is misplaced or lost, or for any other reason. You can also set transaction limits, so all debit card transactions above a certain amount will be declined.
Visit our Card Controls page for more information, including how to enroll.
Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report any unauthorized activity.
Please note that Card Controls are for debit card transactions and HELOC cards only. They are not available for checks clearing or ACH transactions.
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Yes, if you will be using your debit card in areas where you do not typically travel, you should call Old National Client Care at
1-800-731-2265 or
visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
Visa® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
It is also a good idea to take phone numbers with you in case you need to report a lost or stolen debit card. You can report a lost or stolen card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.
If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.
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Yes, you can use your debit card internationally, but we recommend that you make some preparations before traveling:
- Call Old National Client Care at
1-800-731-2265 or
visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
- Visa® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
- Take phone numbers with you to report a lost or stolen debit card. Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.
- We strongly recommend that you take a second form of payment in the event your card(s) is lost or stolen.
- Please note that when you use your debit card internationally, foreign transaction fees may apply. Old National clients do have access to the Allpoint ATM Network, which has overseas locations and provides access without additional bank surcharges. You can find international Allpoint ATMs by using the oldnational.com locator or our Mobile App locator.
If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.
