Driving AI Innovation: Keeping Humanity in the Loop
AI is rapidly changing how businesses operate. McKinsey reports that 92% of businesses plan to increase their AI investments over the next three years. By using AI tools, companies can gain valuable insights, uncover growth opportunities, and reshape customer relationships.
AI is becoming highly integrated into every corner of business operations. While AI has the term “artificial” baked in, that doesn’t mean it lacks a human touch. As we see more businesses prioritize modernizing their IT systems in pursuit of accelerated innovation, AI has an opportunity to humanize the technologies that are defining organizations worldwide. Those who innovate and capitalize on AI gain an advantage with greater business intelligence and efficiencies.
Finding The Human Connection In Artificial Intelligence
As organizations integrate AI deeper into IT systems, operations, and customer engagements, more tasks are automated, overhauled, or optimized. AI has a tangible impact on the day-to-day human aspect of what makes an enterprise function. Let’s explore three key areas where this connection comes to life — the accelerator economy, workforce empowerment and natural engagement.
AI In The Accelerator Economy
In the accelerator economy, it’s all about speed. New technologies are transforming the time to market for products and solutions across the board, and AI has a vital role to play in supporting this rapidly shifting economy. For an enterprise relying on a hybrid cloud environment, applications can be very opaque and complex to investigate. With the pace of development, when a problem occurs, IT teams need to be able to identify the source quickly.
What AI brings to the table here is explainability. Applying AI tools like predictive analytics into the development lifecycle can help solve problems like where an application resides when a problem arises and what function it is responsible for. At a time when the development lifecycle is accelerating rapidly, getting those answers quickly is essential to sustained, scalable success.
Workforce Empowerment
Then there’s the workforce. New and emerging technologies are radically reshaping what it means to go to work — and AI is no exception. Regardless of industry, every business will face generational challenges within its workforce and the task of training employees to develop new skills. AI tools like chatbots that offer internal support can make it easier to transfer knowledge and bridge the gap between newer generations and complex technology systems that have existed for decades.
As AI becomes more integrated in IT infrastructure, it gives users a more familiar interface to work with, which makes training easier to manage and removes some of the complexities that come with an older workforce phasing out and taking their knowledge of legacy systems with them.
Natural Engagement
The final area where we see opportunity for AI to help humanize IT operations is natural engagement. Applications today are generally built with a specific purpose or user in mind. That purpose-built approach to application development limits its accessibility to a broader set of people.
With AI, a degree of democratization happens — those applications can incorporate AI to produce more user-friendly interfaces. Now, you don’t need to be a data scientist to unlock insights from highly technical information. Data intelligence capabilities tap into AI and present technical applications in a manner that feels natural to use and understand.
Artificial Intelligence With A Human Focus
Innovation is the name of the game for just about every business. Can you innovate quickly? Is that innovation scalable and sustainable? At the core, the intent of AI integration should be rooted in bringing out the elements of a business that make it human — deeper understanding of technical operations, a more empowered workforce and a relatable interface. Technology offers a real path to building long-term success — but it’s up to enterprise leaders to take stock and audit their approach, ensuring innovation is balanced with humanity.
This article was written by Milan Shetti from Forbes and was legally licensed through the DiveMarketplace by Industry Dive. Please direct all licensing questions to legal@industrydive.com.
