Please be aware Old National will never call, text or email you asking for personal information such as Online Banking credentials (passwords, etc.), Social Security Number, debit card number or PIN. Confidential information, such as your account number, should not be sent in an email. To ensure that information you send to us is secure, please log in to Online Banking and use our private messaging options found under Contact Us.
When you use the ONB Mobile app, your sensitive account information is masked by HTTPS and 128-bit SSL encryption. Your financial information is not stored on your electronic device. Mobile Banking sessions time out after inactivity or when you close your web browser.
When you initially set up Online Banking, you will create a unique User ID and Password. Instead of security questions to verify your identity on non-registered devices, Old National will call, text or email you a verification code to the phone number or email address you previously provided. Every time you log in, the date of your last visit is displayed. Your session will time out after inactivity.
We offer automated alerts as a way for you to monitor account activity including when your balance falls below a certain amount. Old National will not send personal, identifying information through text messages. Nothing confidential is stored on your mobile device. Old National will not send unsolicited text messages; we will only send text messages that you request to receive.
Beginning August 12, 2020, all debit cardholder clients will automatically be enrolled in our free 24/7 fraud monitoring service. If we believe you have a suspicious activity on your card, we will try to contact you in real-time whether by text, phone call or email. All clients will have the option to opt out of this service.
