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Security Center

FAQ

Answers to some of our frequently asked questions.

What you need to know:

Although fraudsters use various tactics in their attempts to deceive, there are common elements you can look for:

  • Awkward greeting or salutation
  • Typos
  • Incorrect grammar
  • Strange or unfamiliar links
  • Compelling or urgent language
  • Misspelled company name

What you need to do:

You are your first line of defense:

  • Stop before you click on links or attachments
  • Call the company using a phone number you know to be valid to confirm they sent the email
  • Don't reply

If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 7pm or Saturday, 7am to Noon CT.

What you need to know:

If you receive an unexpected phone call that appears to be from Old National seeking personal information, follow these steps:

  • Be suspicious
  • Hang up
  • Call Old National at 1-800-731-2265 Monday-Friday, 7am to 7pm or Saturday, 7am to Noon CT

What you need to do:

If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 7pm or Saturday, 7am to Noon CT.

What you need to know:

We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.

What you need to do:

Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 outside of the US. We will deactivate it to avoid unauthorized use. To report a lost or stolen credit card please call 1-800-444-6938

What you need to do:

Contact an Information Security professional for help and discontinue use of the current device until you are certain it is safe. Access a different device to change your passwords; if you do not have access to a different device, please call Old National Client Care at 1-800-731-2265 Monday-Friday, 7am to 7pm or Saturday, 7am to Noon CT. You should also monitor account activity and report anything suspicious.

What you need to know:

Checks contain sensitive information so act quickly to resolve.

What you need to do:

Call Old National Client Care at 1-800-731-2265 to report lost or stolen checks. We will put a hold on the lost checks and open a new account for you.

What you need to know:

Using your personal information, a fraudster can commit a wide range of fraudulent activity in your name. 

What you need to do:

What you need to know:

Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

Things you can do to help guard against unauthorized use of your debit card:

  • When using your debit card, choose “CREDIT” to receive the benefit of Visa Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases
  • Verified by Visa is a free service that protects your online Visa debit card purchases with a personal password

What you need to do:

Monitor your account for fraudulent activity and report anything suspicious.

What you need to know:

Scams fall into a couple categories, Advanced Fee Scams & Bank and Financial Account Scams.

  • Advanced Fee Scams – based on the concept that the victim is promised a benefit (prize, lottery winnings, inheritance) but must pay in advance for some fee before the victim can receive that benefit. Variations of this scheme include business opportunity/work, credit card interest reduction, work from home online scams and romance schemes.
  • Bank and Financial Account Scams – involve tricking individuals into providing their debit card, credit card or financial account information so that scammers gain unauthorized access to those account and siphon off funds. Some of these techniques include:
    • Phishing – use of email and websites that pretend to be legitimate banks, financial institutions, credit card companies and manipulate the victim into disclosing personal and financial data
    • Vishing – telephone equivalent of phishing; fraudsters call prospective victims and pretend to be the victim’s bank to trick them into disclosing details during the call
    • SMSish – texting equivalent to phishing

What you need to do:

  • Become familiar with common fraud scams
  • Know who you are receiving checks from before you deposit them
  • Never pay anyone to receive a deposit
  • If someone calls you and attempts to obtain sensitive information or scam you, hang up

If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 7pm or Saturday, 7am to Noon CT

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