Answers to some of our frequently asked security-related questions.
If you think you are the victim of identity theft, please call Old National Client Care at 1-800-731-2265 Monday-Friday, 7am to 5pm or Saturday, 7am to noon CT. Using your personal information, a fraudster can commit a wide range of fraudulent activity in your name, so it is important to take security measures.
You can also download our What You Should Know About Identity Theft guide.
If you receive an unexpected phone call that appears to be from Old National seeking personal information, follow these steps:
If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 7pm or Saturday, 7am to noon CT.
If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 5pm or Saturday, 7am to noon CT.
Although fraudsters use various tactics in their attempts to deceive, there are common elements you can look for:
You are your first line of defense:
You can report your lost or stolen Old National debit card 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.
If you have already noticed unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with the ON Guard app. Visit our ON Guard Visa Purchase Alerts page for more information on downloading, setting up and using the ON Guard app. It's a good idea to download this app and have it available ahead of time for such situations.
Even if you use the ON Guard app to turn off your card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.
Contact an Information Security professional for help and discontinue use of the current device until you are certain it is safe. Access a different device to change your passwords; if you do not have access to a different device, please call Old National Client Care at 1-800-731-2265 Monday-Friday, 7am to 5pm or Saturday, 7am to noon CT. You should also monitor account activity and report anything suspicious.
Call Old National Client Care at 1-800-731-2265 to report lost or stolen checks. We will put a hold on the lost checks and open a new account for you. Checks contain sensitive information so it is important to act quickly.
Scams fall into a couple of categories, Advanced Fee Scams & Bank and Financial Account Scams.
IRS Scams: Scammers call potential victims demanding cash payments for unpaid taxes via prepaid debit cards, money orders, Western Union/Money-gram or wire through their bank. According to the IRS, the agency will first contact taxpayers by mail, not by phone, concerning taxes owed and it will never as for payments using a prepaid debit card, money order or wire transfer.
Online Dating Scams: Scammers troll media sites in search of romantic victims-usually claiming to be Americans traveling or working abroad. Here is how the scam works. You are contacted online by someone who appears interested in you. They may have a profile and email you pictures. For weeks, even months you may chat back and forth forming a connection. You may even be sent flowers or other gifts. Ultimately, your new “friend” will request money. There will be repeated hardships that only you can help alleviate. You may also be sent checks to cash or forward a package. In addition to losing your money, you may have unintentionally taken part in a money laundering scheme by cashing phony checks and sending the money overseas and by shipping stolen merchandise.
Grandparent Scam: A grandparent receives a call from a “grandchild”, typically late at night or early in the morning. The caller claims to be traveling out of the country and is in a bad situation (arrested for drugs, car accident, mugged) and needs money wired ASAP. The caller does not want his or her parents called. A variation is the caller claims to be an arresting police officer, lawyer or doctor and requesting money.
Online Shopping Scams: These can take many forms. Some scammers will pose as genuine sellers and post fake ads at much lower prices. After you pay, the items never arrive. Other scammers will pose as buyers and send a check for more than the required payment and ask for a refund. You send the refund and the check comes back as fraudulent. You are out the item and the amount of the refund.
If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 5pm or Saturday, 7am to noon CT