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      Search for Order or Reorder Checks

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        1. How do I order checks?

          There are several ways to order checks:

          • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
          • Log into Online Banking. Go to Additional Services and then select Check Reorder.
          • You may visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

          If you are a former First Midwest Bank client, you are welcome to continue using your First Midwest Bank checks until you run out; they will be accepted for at least two years.

        2. How do I order small business checks?

          There are several ways to order checks for your business:

          • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Once on the OrderMyChecks.com site, select Business next to account type. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
          • Log into Business Online Banking. Go to Additional Services and then select Check Reorder.
          • You can also visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

          If you are a former KleinBank client, you are welcome to continue using your KleinBank checks until you run out; they will be accepted for at least two years.

        3. What should I do if my Old National checks were lost or stolen?

          Call Old National Client Care at 1-800-731-2265 to report lost or stolen checks. We will put a hold on the lost checks and open a new account for you. Checks contain sensitive information so it is important to act quickly.

        4. What types of checks can I deposit through Mobile Deposit?

          You can use Mobile Deposit to deposit checks that are payable to you. You cannot use Mobile deposit for the following:

          • Insurance draft checks
          • Checks payable to a person or entity other than you
          • Checks payable to you and another person
          • Checks or items drawn on a financial institution located outside the United States
          • Checks or items dated more than 6 months prior to the date of deposit
          • Checks or items on which a stop payment order has been issued
          • Checks written from an account in which there are insufficient funds
          • Credit card cash advance checks

          If you have questions about checks or items that are accepted through Mobile Deposit, please contact Client Care at 1-800-731-2265.

        5. Does Old National offer cashier’s checks?

          Yes. To be issued a cashier’s check, please visit us at an Old National banking center. Be sure to bring a valid form of government-issued ID, such as a driver’s license or US passport, with you.

          If you have questions on what types of ID are required, please call us at 1-800-731-2265.

        6. What is the difference between available balance and current balance on my account?

          Your Current Balance shows the amount of money in your account at the end of the previous day (after deposits, withdrawals, and ATM and debit card transactions). This includes only transactions that have cleared.

          Your Available Balance is your Current Balance minus any holds, uncollected deposits and transactions received but not yet processed by Old National, which may include certain ATM or debit card transactions. It also does not include checks you have written but have not been presented by the recipients.

          Please refer to our Deposit Account Agreement and Disclosure for more information about the timing and order of transactions we use to calculate your account balance at the end of each day.

          If you have questions, please call Client Care at 1-800-731-2265 or visit any Old National banking center.

        7. What is the meaning of ACH transactions or transfers?

          ACH stands for Automated Clearing House. These transactions are made through a nationwide electronic network that facilitates the transfer of funds between U.S. financial institutions. You can either receive an ACH credit to your account or have an ACH debit taken from your account.

          While this may seem complicated, you could already have experience with ACH transfers. For example, if you’ve ever set up direct deposit for your paycheck, you’ve been paid via ACH transfer, also known as receiving an ACH credit.

          If you’ve ever paid a bill by providing your bank account and routing number, you’ve made a payment via ACH transfer, also known as having an ACH debit taken from your account.

          The benefit of ACH transfers is their speed and reliability compared to paper checks. If you’d like to use your Old National account for ACH debits or credits, our routing number is 086300012.

        8. How do I read my checking or savings account statement?

          The following step-by-step guides provide a description for each section of your checking, savings or combined statement. 

          Savings Statement Guide

          Checking Statement Guide

          Combined Statement Guide

          If you have additional questions after reviewing these guides, please visit any Old National banking center or call Client Care at 1-800-731-2265.

        9. How can I report a lost or stolen debit card?

          You can report your lost or stolen Old National debit card 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your debit card, check for unauthorized transactions and order a new debit card for you.

          If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with the Card Controls feature in Online Banking and the Mobile App.

          Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.

        10. How do I report a lost or stolen credit card?

          If you believe your credit card may have been compromised, or you need to report it as lost or stolen, please call 1-800-558-3424.