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        1. What should I do if I believe I am a victim of identity theft?

          If you think you are the victim of identity theft, please call Old National Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm or Saturday, 7am to noon CT. Using your personal information, a fraudster can commit a wide range of fraudulent activity in your name, so it is important to take security measures.

          You can also download our What You Should Know About Identity Theft guide.

        2. What if I used my debit card at a business or merchant that was breached?

          What you need to know:
          Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

          Things you can do to help guard against unauthorized use of your debit card:

          • When using your debit card, choose “CREDIT” to receive the benefit of Mastercard® Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases

          What you need to do:
          Monitor your account for fraudulent activity and report anything suspicious.

        3. Where can I find the phone number or email to contact a branch manager?

          Banking center manager names and emails can be found on each banking center's page. The page will also provide the banking center phone number.

          To find your local banking center's page, go to our locator. In the Search box, enter the branch address (as much as you know), city and state. In the list of banking centers on the right, click on the banking center you are looking for.

          This will take you to that banking center's dedicated page. On the left of that page, you will see the banking center manager's name and a link to send an email.

        4. How can I cancel my electronic mortgage statement and receive a paper one by mail?

          You have two options for cancelling electronic mortgage statements.

          First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

          1. Log into Old National Online Banking with your usual User ID and Password
          2. From the summary of accounts, select your Mortgage Loan
          3. This will take you to your Old National Mortgage Loan detail page
          4. Hover over Statements and Documents and select Electronic Mortgage Statements
          5. Select Change Delivery Preferences
          6. Then select Paper Mortgage Statements
          7. Finally, select Save

          Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

          If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.

        5. Does Old National offer foreign currency exchange services?

          Yes. We buy and sell select foreign currencies at any of our banking centers. This service is available only to Old National clients.

          For next-day service, you can visit any of our banking center locations. Orders are debited from your checking, savings or money market account. In addition, when you return from your trip, you can exchange leftover paper currency at any Old National branch.

          For more information, visit our foreign currency page.

        6. What is an NSF fee, and why did I receive one?

          If there is not enough of an available balance in your account to cover a withdrawal or payment presented against your account, an overdraft will occur and fees may be assessed. These are called NSF fees or overdraft fees. You may also hear the term "insufficient funds" used.

          An NSF fee is charged when a checking account is overdrawn causing a negative balance at the end of the previous business day. NSF fees are always charged the day after the overdraft occurs. You can avoid NSF fees by making a deposit to bring your account to a positive balance by the end of the business day.

          For specific details regarding an overdraft, or to sign up for overdraft coverage, please visit any Old National banking center or call Client Care at 1-800-731-2265. 

        7. What do I do if I received a suspicious phone call claiming to be from Old National?

          What you need to know:
          If you receive an unexpected phone call that appears to be from Old National seeking personal information, follow these steps:

          • Be suspicious
          • Hang up
          • Call Old National at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT

          What you need to do:
          If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT.

        8. What is the "Pending" transaction in my Digital Banking transaction history?

          When you see “Pending" transactions in your Digital Banking history, it can represent two different types of activities on your account:

          ATM or Debit Card Transactions
          This "Pending" transaction could be a recent ATM or Debit Card transaction that has not yet posted to your account. For example, it could be an ATM withdrawal or a Debit Card purchase you made from a merchant. You will be able to see specific details, such as the name of the store where you made a purchase, after the transaction has posted to your account. 

          Certain Deposits
          A "Pending" transaction can also be a recent deposit which has checks or other items from a bank other than Old National and are, therefore, not available for you to immediately withdraw. This type of transaction will show under "Pending," as both a deposit and as a withdrawal, until Old National collects the funds from the other bank. Once these funds are collected, they will become part of your available balance and will no longer show as a withdrawal on your account. This could be as soon as the next business day after your deposit is made, but in some instances it may be longer.

          To obtain additional details about "Pending" transactions, you can contact Client Care at 1-800-731-2265.

        9. Who can I send money to with Zelle?

          You can send money to friends, family and others you trust.1

          Since money is sent directly from your bank account to another person's bank account within minutes,2 it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

          1 Must have a bank account in the U.S. to use Zelle®.
          2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        10. How do I set up and use Card Controls in the Mobile App?

          Card Controls enable you to monitor debit card activity, receive alerts for certain types of transactions and turn your card off/on in the event that it is lost or stolen.

          After logging in to the Mobile App, go to More on the lower right of the Accounts screen. On the Account Services screen, select Card Controls.

          You will then see a list of your debit cards. Active debit cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

          Setting Card Controls to "ON" or "OFF" 

          • Next to Card Status, use the ON/OFF toggle to set the debit card status as being active or suspended.
          • Setting the card status to “OFF” suspends all activity on the debit card. The status must be set to “ON” to use the card.
          • A debit card must be in “Active” status to add Declines and Alerts.

          Setting debit card Alerts & Controls

          • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
          • The Set Declines and Alerts screen will open with three options:
            • Send Alerts for all transactions, next to a toggle bar
            • Transaction Type
            • Spend Limits
          • Next to Send Alerts for all transactions, you can set the toggle to ON to receive Alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
          • To set up an Alert for a specific Transaction Type only, choose Transaction Type for a list of options. Tap the option(s) for which you want to receive an Alert. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
          • When a transaction is set to ON, EVERY transaction of that type on the debit card will trigger an Alert.

          Declining debit card transactions

          • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
          • To decline a specific Transaction Type, tap Transaction Type for a list of options. Tap each option you want to block and next to Decline Transaction set the toggle to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
          • When a transaction is set to BLOCK, EVERY transaction of that type on the debit card will be declined/blocked.

          Setting Spend Limits

          • When Spend Limits are set on your debit card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits option.
          • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
          • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
          • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

          A note about Email vs. Text Alerts
          Card Controls Alerts are emailed to the email address you have listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Controls Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by logging in to Online Banking from a browser and removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.