191 results found
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Where can I find loan payoff information?
For the correct amount to pay off a loan, please call Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center.
A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.
Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone.
Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.
Please see our separate FAQ on obtaining the payoff amount for a mortgage loan. -
What is an ATM surcharge fee?
An ATM surcharge fee is the fee an owner of an ATM charges cardholders from other financial institutions who use their machine. In other words, if you have an Old National debit card and use it at another bank's ATM, that bank may assess a surcharge.
ATM surcharge fees are typically between $2 and $3.50. Usually, a screen will appear on an ATM giving you the option to accept or decline a surcharge. Declining will cancel your transaction.
It's important to note that for some types of checking accounts, Old National will charge a $2.50 "foreign" ATM fee (on top of the ATM owner surcharge) if you use a non-Old National Bank or non-Allpoint ATM.
To ensure fee-free ATM usage, we recommend always using an Old National or Allpoint ATM when possible. To find an Old National or Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find both Old National and Allpoint ATMs.
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Where can I find mortgage loan payoff information?
For the correct amount to pay off a mortgage loan, please do one of the following:
- Call Mortgage Servicing at 1-866-853-3277 or 1-812-468-1800
- Email Mortgage Servicing at mortops@oldnational.com
- Fax your request to Mortgage Servicing at 812-461-9354
- Visit any Old National banking center
A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.
Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone.
Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.
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How can I send a wire transfer?
To send money to both personal and business accounts in the US and internationally, visit your nearest Old National Banking Center.
To learn more about domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page or our Personal Wire Transfers page.
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What is the Old National SWIFT code for wire transfers?
The Old National SWIFT code is OLNAUS44. This is a unique code that may be required for the completion of international wire transfers by the Society for Worldwide Interbank Financial Telecommunication (SWIFT).
Visit our Business Wire Transfers page or Personal Wire Transfers page for more information, including wire transfer fees. -
Why am I being asked to verify my identity when logging in to Digital Banking?
If our Digital Banking does not recognize the device you are using to log in, you are asked to verify your identity for the security of your account. There are several common reasons that this happens such as:
- You recently cleared your browser's cookies
- You are using a different browser from the one you used previously
- You knowingly or unknowingly asked to not skip this extra security step
- You are using your browser in private or incognito mode
After you complete the verification steps of receiving a code by phone call, text message or email, and you enter it to confirm your identity, you can choose Yes, register my private device to avoid repeating the verification process each time.
If you have questions about verification, please call Old National Client Care at 1-800-731-2265.
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How do I set up a recurring transfer in Digital Banking?
From a Web Browser
To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.Here you can select the accounts and date, and type in the amount you would like to transfer.
To create a recurring transfer, check the Repeat box next to the date.
Select the frequency, date and duration of your recurring transfers and click Save.
Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.
To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.
The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.
You have the option to include a message, you may do so in the Memo section.
Click Make Transfer.
Take a moment to verify that your transfer details are correct, then click Confirm.
Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.
On the Mobile App
Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.- To view or cancel a recurring transfer in the mobile app, tap Transfers.
- Tap Schedule.
- If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
- Tap Yes to confirm.
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What is the Main Street Lending Program?
The Federal Reserve Main Street Lending Program is structured to keep credit flowing and provide low-cost loans to small and mid-size businesses that were in good financial standing before the onset of the COVID-19 crisis. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
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Where can I find my Old National loan account number?
Following are some options for obtaining your loan number:
- If you have enrolled in eStatements, view your full loan number on your eStatements within Digital Banking. Note that your full loan number is not visible within account details in Digital Banking.
- Look on your original loan paperwork, any loan coupon booklets or monthly paper statements you may have received.
- Visit any Old National banking center or call Client Care at 1-800-731-2265, Option 4, for assistance.
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Who can I send money to with Zelle?
You can send money to friends, family and others you trust.1
Since money is sent directly from your bank account to another person's bank account within minutes,2 it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.
1 Must have a bank account in the U.S. to use Zelle®.
2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.