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        1. Why was I charged a paper statement fee?

          Some Old National accounts require the use of electronic statements or eStatements to avoid a monthly paper statement fee. This would have been disclosed when the account was opened. If you disable eStatements for Student Checking, Everyday Checking or Personal Plus accounts, there will be a paper statement service charge of $3 per month.

          You can enroll in eStatements, and select the accounts for which you want to receive eStatements, through Online Banking or the Mobile App. Just follow these simple steps:

          In Online Banking

          • Log in to Online Banking.
          • Click eStatement Preferences under Statements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved. Choose Save Changes.

          Enrolling in eStatements from our Mobile App is similar.

          On the Mobile App

          • Click on the Mobile Banking app and log in to your account.
          • Select the More menu button at the bottom of the screen.
          • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
          • Click Save Changes.

          When you enroll in eStatements, you will no longer receive a paper statement.

          If you have questions or need assistance, please contact Client Care at 1-800-731-2265.

        2. Where can I find my Old National mortgage account number?

          You can obtain your full mortgage account number by visiting any Old National Banking Center or viewing the monthly statements that you may receive. If you have eStatements activated for the account, your full account number will also be viewable online on your eStatement.

        3. How can I apply for a business credit card?

          You can apply for a business or commercial credit card through our website. Visit our business credit card page to see the types of cards we offer and use the "Apply Online" button to apply for a card.

          You an also visit any banking center to apply for a business credit card.

        4. What is the minimum to open a money market account?

          The minimum amount to open our money market account, called Market Monitor, is $50. Learn more on our Market Monitor page.

          If you have additional questions, please contact Client Care at 1-800-731-2265 or visit a banking center.

        5. How long does it take to receive money with Zelle®?

          Money sent with Zelle® is typically available to an enrolled recipient within minutes.1

          If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.1

          If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

          If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

          Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        6. Are there any fees to send money using Zelle®?

          Old National does not charge any fees1 to use Zelle® with your personal checking account.

          1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.

        7. What are the different ways I can make a payment on my Old National loan?

          For personal loan payments (not including mortgage loans), we offer several options:

          • Use Online Banking to transfer funds from an Old National checking account or pay from an account at another bank for free. See our FAQs on transferring funds or paying from an outside account.
          • Download the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.  
          • Mail a check to PO Box 3728, Evansville, IN 47736
          • Pay by phone by calling Client Care at 1-800-731-2265, Option 4. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.

          For mortgage loan payments, here are several available options:

          • Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides: 
          • Mail a check to PO Box 3789, Evansville, IN 47736
          • Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage
          • Pay by phone by calling Client Care at 1-800-731-2265, Option 4 (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.
        8. What is a secured credit card?

          A secured credit card is a special type of credit card that allows users with no credit (or poor credit) to build (or repair) their credit score.

          It works like this: The cardholder puts down a cash deposit as collateral to “secure” the card. The amount of cash put down is typically the cardholder’s credit limit. The cardholder then uses the card normally and their activity is reported to credit agencies, as it would be for any credit card.  

          As a result, the cardholder has the opportunity to build (or repair) their credit by making regular, on-time payments, among other things.

          At Old National Bank, we offer two secured credit card options.

        9. My debit card is about to expire. When will I receive my new debit card?

          Your debit card will continue to work until the last day of its expiration month. You should automatically receive a replacement card around the third week of the month that your card is set to expire.

          To protect against potential card theft, your card will arrive in an unmarked, white envelope that does not display the Old National name or logo. Please watch your mail carefully to avoid accidentally discarding it.

          If you have not received your new card by the end of the expiration month, please call Client Care at 1-800-731-2265, Option 2, or visit any Old National banking center for assistance.

          Please note that If you have not used your card in the past 12 months, or we do not have a correct address on file for you, this may prevent you from automatically receiving a replacement card.

        10. How can I cancel my electronic mortgage statement and receive a paper one by mail?

          You have two options for cancelling electronic mortgage statements.

          First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

          1. Log into Old National Online Banking with your usual User ID and Password
          2. From the summary of accounts, select your Mortgage Loan
          3. This will take you to your Old National Mortgage Loan detail page
          4. Hover over Statements and Documents and select Electronic Mortgage Statements
          5. Select Change Delivery Preferences
          6. Then select Paper Mortgage Statements
          7. Finally, select Save

          Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

          If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.