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1. How can I find year-end tax information for my mortgage?

   The fastest way to find year-end tax information is within Mortgage Manager after you log in to Online and Mobile Banking. Our Guide to Accessing Mortgage Manager provides step-by-step directions.

   To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in Mortgage Manager and select My Loan. From the dashboard choose Document Center and then select Taxes report.

   In addition to providing information in Mortgage Manager, we also mail all year-end statements by January 31.

2. How do I set up and use Card Controls?

   Card Controls enable you to monitor debit card activity, receive alerts for certain types of
   transactions and turn your card off/on in the event that it is lost or stolen.

   On a Web Browser

   To set up Card Controls through a web browser, log in to your Digital Banking account on oldnational.com. Select Additional Services at the top of the screen and then Card Controls.

   You will then see a list of your debit cards. Active cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

   Setting Card Controls to "ON" or "OFF" 

   • Under the Card Status column, click on the ON/OFF toggle to set the card status as being active or suspended.
   • Setting the debit card status to “OFF” suspends all activity on the card. The status must be set to “ON” to use the card.
   • A debit card must be in “Active” status to add Declines and Alerts.

   Setting debit card Alerts

   • Choose the card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
   • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Set the ON/OFF toggle near the top of the window to ON to receive alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
   • To set up an Alert for a specific Transaction Type only, choose that transaction type. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
   • When a transaction is set to ON, EVERY transaction of that type on the card will trigger an Alert.

   Declining debit card transactions

   • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
   • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Choose the transaction type that you want to decline. Set the Decline Transaction option to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
   • When a transaction is set to BLOCK, EVERY transaction of that type on the card will be declined/blocked.

   Setting Spend Limits

   • When Spend Limits are set on your debit card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits tab at the top left of the Set Declines and Alerts window. A Spend Limits window will open.
   • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
   • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
   • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your debit card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

   A note about Email vs. Text Alerts
   Card Control Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

   Mobile App

   Tap on the more button, under Payment Center tap Debit Card Controls

   You will then see a list of your debit cards. Active cards which are available for Card Controls use are by default set to ON the first time you view them. Suspended cards which are not available for Card Controls are displayed as OFF.

   Setting Card Controls to ON or OFF 

   • Under the Card Status column, click on the ON/OFF toggle to set the card status as being active or suspended.
   • Setting the debit card status to OFF suspends all activity on the card. The status must be set to ON to use the card.
   • A debit card must be in Active status to add Declines and Alerts. 

   Setting debit card Alerts 

   • Choose the card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
   • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Set the ON/OFF toggle near the top of the window to ON to receive alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
   • To set up an Alert for a specific Transaction Type only, choose that transaction type.
   • Set the Send Alerts option to ON.
   • When an Alert is turned on, you will see a blue bell next to it. When a transaction is set to ON, EVERY transaction of that type on the card will trigger an Alert. 

   Declining debit card transactions 

   • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
   • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Choose the transaction type that you want to decline.
   • Set the Decline Transaction option to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
   • When a transaction is set to BLOCK, EVERY transaction of that type on the card will be declined/blocked. 

   Setting Spend Limits 
   When Spend Limits are set on your debit card, transactions made over a certain amount will be declined.

   • To set up Spend Limits, select the Spend Limits tab at the top left of the Set Declines and Alerts window. A Spend Limits window will open.
   • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
   • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT.
   • Enter the minimum dollar amount for which you want to receive an Alert.
   • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your debit card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100. 

   A note about Email vs. Text Alerts 

   • Card Control Alerts are emailed to the email address listed in Digital Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too.
   • There is not a way to turn off the email alerts.
   • You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.
3. Why is my monthly payment to my escrow account increasing?

   The most common reason for a shortage, or an increase in your escrow payments, is an increase in your property taxes or homeowner's insurance. An escrow shortage is the result of the escrow payment not being sufficient to fund your escrow account to cover the actual amount needed to pay your bills. You can compare your escrow projections from last year to your current escrow projections, which will indicate any escrow items that had changes during the year.

4. Will the person I send money to be notified?

   Yes! They will receive a notification via email or text message.

5. What are Card Controls and Alerts?

   Card Controls and Alerts enable you to monitor and manage your debit card activity from within Online Banking and the Mobile App. There is no cost to use Card Controls.

   Here are a few of the benefits of using Card Controls:

   Monitor
   Know exactly what is happening with your debit card, anytime and anywhere. Turn on alerts for Internet purchases, ATM transactions and more.

   Manage
   Use Card Controls to immediately turn your debit card on or off in case it is misplaced or lost, or for any other reason. You can also set transaction limits, so all debit card transactions above a certain amount will be declined.

   Visit our Card Controls page for more information, including how to enroll.

   Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report any unauthorized activity.

   Please note that Card Controls are for debit card transactions and HELOC cards only. They are not available for checks clearing or ACH transactions.

6. How do I set up automatic debit card payments?

   Autopay is a great way to avoid late fees and save time managing your bills and subscriptions for things like internet, phone, and streaming services. To set it up, contact your service provider and ask them to put your bill on autopay.

   You can easily see which merchants you have automatic payments with in the Old National Mobile app.

7. How do I place a stop payment on a check or pre-authorized payment?

   Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

   • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
   • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
   • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
   • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
   • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.
8. Are you offering assistance to clients facing financial hardships?

   During any period of disruption, we recognize that some are facing unanticipated financial hardships. If you find yourself in this circumstance, please don’t hesitate to reach out to your local banking center. Or you can call us at 1-800-731-2265, Option 6.

9. Who can I send money to with Zelle?

   You can send money to friends, family and others you trust.¹

   Since money is sent directly from your bank account to another person's bank account within minutes,² it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

   ¹ Must have a bank account in the U.S. to use Zelle^®.
   ² Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

10. How long does it take to receive money with Zelle®?

    Money sent with Zelle^® is typically available to an enrolled recipient within minutes.¹

    If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.¹

    If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

    If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

    Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

    ¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.