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    1. Can I make a deposit at an Allpoint ATM?

      No. Allpoint ATMs can be used for withdrawals, transfers and balance inquiries only. 

      Old National does have many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

      • Go to the oldnational.com locator
      • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
      • Type your zip code or city/state into the Search bar to find the nearest ATMs

      Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

      To make a deposit, you can also use Mobile Deposit or visit an Old National banking center.

      If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265. 

    2. Are there any fees to send money using ZelleĀ®?

      Old National does not charge any fees1 to use Zelle® with your personal checking account.

      1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.

    3. How can I find a certain Old National banking center or ATM?

      There are several ways to find an Old National banking center or ATM through our website and our Mobile App:

      On the website
      Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box. 

      • To find a specific location, including hours, enter address (as much as you know), city and state of the location you are searching for. Select Search.
      • To find the banking center or ATM closest to your current location, enter your location and choose Search. A listing of your nearest banking centers and ATMs will be provided. You can also choose to Get Directions.

      In the Mobile App

      • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
      • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

      Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

    4. Do you offer referral bonuses?

      Yes, through our ReferLive program, clients can earn up to $500 per calendar year when they refer friends and family for a new eligible Old National checking account. Visit the ReferLive registration page to enroll and begin making referrals.

      Requirements
      Both the referrer and the new account holder receive a $50 Visa® Reward Card once the person referred completes the following requirements within 75 days of account opening:

      • Completes ten (10) debit card transactions (ATM withdrawals excluded) AND
      • Has one (1) or more direct deposits totaling at least $500

      Note that this offer is not available to any friend or family member who already has an Old National checking account, or is a joint owner for an existing checking account.

      Receiving your Reward Card
      Your Reward Card will be mailed to you. Please allow 4-6 weeks for delivery after all offer requirements are completed.

      Other ways to register
      In addition to using the online registration form, you can also enroll to begin making referrals in the following ways:

    5. What are my options for contacting Old National?

      We offer several convenient ways to connect with us. 

      • Visit a nearby location. (Note: Please check our locator for information about specific locations. All banking centers are accepting appointments for lobby transactions and will serve you at our drive-thru windows (where available). See our FAQ with information on scheduling an appointment.)
      • Call our Client Care team at 1-800-731-2265. Phones are answered Monday through Friday, 7am to 6pm, and Saturday, 7am to noon (all Central time).
      • Use our email form to submit comments or request a call.
      • Sign in to to your Digital Banking account from the Old National home page, and choose Secure Chat from the top menu.
    6. What if a COVID-19 stimulus payment is sent to an Old National account that is closed or overdrawn?

      Closed Accounts
      If the IRS sends your Economic Impact Payment via direct deposit to an Old National account you have closed, we unfortunately do not have access to those funds. The IRS advises people that if they don't receive their Economic Impact Payment, they should file their 2020 tax return electronically and claim the Recovery Rebate Credit on their tax return to get their payment and any refund as quickly as possible.

      Overdrawn Accounts
      If the IRS direct deposits your stimulus payment into an Old National account that is currently overdrawn, and you want to use these funds to bring your account back to a positive balance, there’s nothing you need to do.

      If having these funds go toward your negative balance will create a hardship for you, please contact us at 1-800-731-2265, Option 6.

    7. My debit card was lost/stolen. How can I get a new one?

      Please report your lost or stolen Old National debit card (24-hours a day) by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can order a new card for you at that time.

      If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with our Card Controls feature in Online Banking and the Mobile App. 

      Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.

    8. Where can I find the phone number or email to contact a branch manager?

      Banking center manager names and emails can be found on each banking center's page. The page will also provide the banking center phone number.

      To find your local banking center's page, go to our locator. In the Search box, enter the branch address (as much as you know), city and state. In the list of banking centers on the right, click on the banking center you are looking for.

      This will take you to that banking center's dedicated page. On the left of that page, you will see the banking center manager's name and a link to send an email.

    9. How do I enroll in Digital Banking?

      In a Banking Center
      Associates in our banking centers can enroll you in Digital Banking with immediate access, whether you already have an Old National account or open one that same day. You can then access your Digital Banking account via a web browser, your smartphone, or you can download our Mobile App for the best banking experience on your phone.

      Opening a Checking Account Online
      If you open a new Old National account online, you can enroll in digital banking immediately.  

      Steps for Online Enrollment of Digital Banking
      There are several options for enrolling online:

      1. From a web browser, go directly to the enrollment page or
      2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
      3. Download our Mobile App and tap Sign up.

      Once on the enrollment page:

      1. Enter your desired Online Banking User ID and Password.
      2. Enter your personal information.
      3. Enter your Account Type and Account Number. 
      4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

      If the information matches, then you will be directed to the login.

      If the information does not match, you will receive a Pending or Declined message. For Pending applications, you should receive an email within 1 business day advising the status of your registration.

      If you’re a business client, please visit a banking center or call 1-800-731-2265 for assistance with enrollment.

    10. Does Old National offer overdraft coverage for checking accounts?

      In an effort to help you avoid returned checks or declined transactions, we provide protection services called Overdraft Courtesy and Overdraft Protection. These two services can also be used together for extra protection. Learn more about our Overdraft Solutions.

      Overdraft Courtesy
      Most Old National checking accounts come with Overdraft Courtesy. With Overdraft Courtesy, even if you don’t have enough available money in your checking account, we may still approve and pay checks you’ve written, as well as ACH and recurring debit card transactions (such as utility bills). Overdraft Courtesy does not cost anything unless you use it. If your account becomes overdrawn by more than $25, we will charge you a $36 fee for each overdraft item, up to 2 per day. You are responsible for paying the amount of any overdraft on your account immediately. If your account is overdrawn 7 or more consecutive business days, we will charge a $7 Daily Overdraft fee each business day the account is overdrawn by more than $25 (beginning on day 7), for up to 5 business days.

      Overdraft Protection
      Overdraft protection allows you to link your account to another Old National account. If you accidentally overdraft, we will draw the funds from your linked account. There is no annual fee for the Overdraft Protection service, and you can link to other Old National checking, savings, or money market accounts or a line of credit. The transfer amount will be the exact amount needed to cover the total overdraft amount at the end of each business day, provided your linked account has a sufficient available balance. If sufficient funds are not available in your linked account, we will transfer what is available. Any items not covered by the funds in your linked account will be paid or returned at the Bank’s discretion and applicable overdraft and other account fees may be charged.

      For business analysis accounts, an Overdraft Protection Transfer Fee of $5 is charged for each transfer from your linked account.

      To sign up for Overdraft Protection, or for more information about either service, please visit any Old National Banking or call Client Care at 1-800-731-2265.