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        1. When will my monthly mortgage billing statement be sent out?

          Our system automatically generates a new mortgage billing statement immediately after you make a payment. This enables you to receive your mortgage billing notice 10-15 days sooner, and it provides verification that your most recent payment has been posted to your account.

        2. How do I endorse a check for Mobile Deposit?

          Within the endorsement area on the back of the check, sign your name and print "For Mobile Deposit Only."

          To learn more about Mobile Deposit, visit our Mobile Deposit page.

          If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

        3. How can I apply for a business credit card?

          You can apply for a business or commercial credit card through our website. Visit our business credit card page to see the types of cards we offer and use the "Apply Online" button to apply for a card.

          You an also visit any banking center to apply for a business credit card.

        4. Can I make a deposit at an Allpoint ATM?

          No. Allpoint ATMs can be used for withdrawals, transfers and balance inquiries only. 

          Old National does have many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

          • Go to the oldnational.com locator
          • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
          • Type your zip code or city/state into the Search bar to find the nearest ATMs

          Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

          To make a deposit, you can also use Mobile Deposit or visit an Old National banking center.

          If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265. 

        5. Are there any fees to send money using Zelle®?

          Old National does not charge any fees1 to use Zelle® with your personal checking account.

          1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.

        6. Are there limits on how much cash I can withdraw from an ATM?

          There are limits on the amount of cash you can withdraw daily from both Allpoint and Old National ATMs. The amount can vary. To learn your daily limit, please contact Old National at 1-800-731-2265.

        7. What are my options for contacting Old National?

          We offer several convenient ways to connect with us. 

          • Visit a nearby location. (Note: Please check our locator for information about specific locations. All banking centers are accepting appointments for lobby transactions and will serve you at our drive-thru windows (where available). See our FAQ with information on scheduling an appointment.)
          • Call our Client Care team at 1-800-731-2265. Phones are answered Monday through Friday, 7am to 6pm, and Saturday, 7am to noon (all Central time).
          • Use our email form to submit comments or request a call.
          • Sign in to to your Digital Banking account from the Old National home page, and choose Secure Chat from the top menu.
        8. What if a COVID-19 stimulus payment is sent to an Old National account that is closed or overdrawn?

          Closed Accounts
          If the IRS sends your Economic Impact Payment via direct deposit to an Old National account you have closed, we unfortunately do not have access to those funds. The IRS advises people that if they don't receive their Economic Impact Payment, they should file their 2020 tax return electronically and claim the Recovery Rebate Credit on their tax return to get their payment and any refund as quickly as possible.

          Overdrawn Accounts
          If the IRS direct deposits your stimulus payment into an Old National account that is currently overdrawn, and you want to use these funds to bring your account back to a positive balance, there’s nothing you need to do.

          If having these funds go toward your negative balance will create a hardship for you, please contact us at 1-800-731-2265, Option 6.

        9. My debit card was lost/stolen. How can I get a new one?

          Please report your lost or stolen Old National debit card (24-hours a day) by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can order a new card for you at that time.

          If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with our Card Controls feature in Online Banking and the Mobile App. 

          Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.

        10. Where can I find the phone number or email to contact a branch manager?

          Banking center manager names and emails can be found on each banking center's page. The page will also provide the banking center phone number.

          To find your local banking center's page, go to our locator. In the Search box, enter the branch address (as much as you know), city and state. In the list of banking centers on the right, click on the banking center you are looking for.

          This will take you to that banking center's dedicated page. On the left of that page, you will see the banking center manager's name and a link to send an email.