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        1. 10 Ways to Consistently Ace Customer Communication
          Over the years, we have seen an explosion of different communication channels. With this rise, the real challenge lies in choosing the right communication that suits your business. It is also important to look out for emerging trends in customer communication and start adapting to them. As businesses scale, it becomes
        2. 6 ways smaller health systems are falling behind in cybersecurity: CHIME-KLAS survey
          While large healthcare organizations are successfully adopting best practices for cybersecurity, smaller health systems and hospitals are falling behind as budget constraints and a lack of qualified talent hinder progress, according to a new survey. College of Healthcare Information Management Executives (CHIME) and KL
        3. Employee morale and financial health: What employers need to understand
          COVID-19 has reshaped labor markets in ways that are testing what employers know—and don't know—about their workforces. Take the restaurant industry, where NPR reports employees are leaving at a record rate. Pay is only part of it. A lack of benefits weighs on their minds, too. As does the rudeness from customers.
        4. With Gen Z And Millennial Expectations Shifting, Is Nurturing Happy Employees The Latest HR Mandate?
          Organizations are realizing that nurturing happy employees improves talent attraction and retention.
        5. 4 Considerations to Make Before Selling Your Company in This Economy
          While the past several years of historically low-interest rates helped support a red-hot market for companies being sold or raising money at soaring
        6. 5 Mistakes That Can Destroy Your Business And How To Avoid Them
          There are five things leaders must avoid to prevent business failure.
        7. Growing Your Company With Effective Cash Flow Management
          Naturally, no one wants their business to remain stagnant. The thing about entrepreneurs is that they are always aiming for the skies. However, if you
        8. Struggling To Retain Millennials And Gen Z? Here Are 4 Reasons Why
          If you’re struggling to retain Millennial and Gen Z employees, you’re not alone. Millennials and Gen Z are far more critical and demanding of their employers than previous generations. This is partially due to the current job market, where they’re able to find a new job with relative ease, and partially due to their de
        9. Why Employee Engagement Stalls—and How Employers Can Move the Needle
          Studies show that companies continue to fail moving the needle on employee engagement. This piece explores the challenges of engaging and retaining employees-- and how companies can overcome them
        10. 3 Holiday Shopping Trends to Improve Customer Experience
          Preparing your team for the holiday rush? Here are some shopping trends to help you adjust your customer service team strategy