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        1. What is the minimum to open an IRA account?

          The minimum amount to open an IRA Savings account is $50. The minimum amount to open an IRA Certificate of Deposit is $500.

          Old National offers both Traditional and Roth IRAs. Learn more about each. If you have additional questions, please contact Client Care at 1-800-731-2265 or visit a banking center.

        2. What is Zelle®?

          Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

        3. How can I delete my online/mobile banking profile?

          If you would like to delete your online/mobile banking profile, please call us at 800.731.2265 or visit us at an Old National banking center and we will be happy to assist.

        4. Where can I find loan payoff information?

          For the correct amount to pay off a loan, please call Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center.

          A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.

          Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone. 

          Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.

          Please see our separate FAQ on obtaining the payoff amount for a mortgage loan.

        5. Why was I charged a paper statement fee?

          Some Old National accounts require the use of electronic statements or eStatements to avoid a monthly paper statement fee. This would have been disclosed when the account was opened. If you disable eStatements for Student Checking, Everyday Checking or Personal Plus accounts, there will be a paper statement service charge of $3 per month.

          You can enroll in eStatements, and select the accounts for which you want to receive eStatements, through Online Banking or the Mobile App. Just follow these simple steps:

          In Online Banking

          • Log in to Online Banking.
          • Click eStatement Preferences under Statements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved. Choose Save Changes.

          Enrolling in eStatements from our Mobile App is similar.

          On the Mobile App

          • Click on the Mobile Banking app and log in to your account.
          • Select the More menu button at the bottom of the screen.
          • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
          • Click Save Changes.

          When you enroll in eStatements, you will no longer receive a paper statement.

          If you have questions or need assistance, please contact Client Care at 1-800-731-2265.

        6. Can I cancel a payment in Zelle®?

          You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select Cancel This Payment.

          If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

          If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call the Old National Client Care team at 1-800-731-2265 so we can help you.

          Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Old National but are a separate service from Zelle® and can take one to three business days to process.

          You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

        7. How do I use Quick Pay in Online Bill Pay?

          On a Web Browser
          Here’s how you make a payment from the Quick Pay section on the Digital Banking homepage.

          • First, log in to your Digital Banking account.
          • On the account homepage under Pay to select your payee from the drop-down list. If you have not set up a Payee, please go back to the section on how to Add a Payee.
          • In the Pay from section, select the account you would like to make the payment from. 
          • Use the Calendar to select the available date you want the payment to arrive to the payee and click Save. Keep in mind that some payment options take longer to issue than others, so your available dates may reflect this delay.
          • Next, enter the dollar amount you wish to pay.
          • When finished, click Schedule Payment.
          • You will be asked to confirm your payment, click Confirm to schedule and send your payment or Cancel if you need to make changes.

          On the Mobile App

          • From a mobile app, simply log in, tap Pay & Transfer, then Bill Pay. 
          • Select the To/Payee and the From account. 
          • Enter the amount and the date you want the payment to arrive to the payee. 
          • Tap Pay. 
          • You will be asked to confirm your payment, tap Yes to schedule and send your payment or No if you need to make changes.
        8. Can I make a deposit through an Old National ATM?

          Old National has many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

          • Go to the oldnational.com locator
          • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
          • Type your zip code or city/state into the Search bar to find the nearest ATMs

          Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

          If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

        9. How do I apply for a business loan?

          You will want to talk to a member of our business banking team, since the best loan solution can depend on your specific needs and goals. To help expedite the process when you apply for a business loan, visit our documents you will need page. Here we provide a checklist of items we need to consider your business loan request, including small business administration and commercial real estate loans.

          You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

          To get our conversation started, please call us at 1-800-731-2265 or send an information request form.

        10. How do I order small business checks?

          There are several ways to order checks for your business:

          • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Once on the OrderMyChecks.com site, select Business next to account type. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
          • Log into Business Online Banking. Go to Additional Services and then select Check Reorder.
          • You can also visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

          If you are a former KleinBank client, you are welcome to continue using your KleinBank checks until you run out; they will be accepted for at least two years.