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FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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        1. Who can I send money to with Zelle?

          You can send money to friends, family and others you trust.1

          Since money is sent directly from your bank account to another person's bank account within minutes,2 it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

          1 Must have a bank account in the U.S. to use Zelle®.
          2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        2. When will my monthly mortgage billing statement be sent out?

          Our system automatically generates a new mortgage billing statement immediately after you make a payment. This enables you to receive your mortgage billing notice 10-15 days sooner, and it provides verification that your most recent payment has been posted to your account.

        3. Do you offer referral bonuses?

          Yes, through our ReferLive program, clients can earn up to $500 per calendar year when they refer friends and family for a new eligible Old National checking account. Visit the ReferLive registration page to enroll and begin making referrals.

          Requirements
          Both the referrer and the new account holder receive a $50 Visa® Reward Card once the person referred completes the following requirements within 75 days of account opening:

          • Completes ten (10) debit card transactions (ATM withdrawals excluded) AND
          • Has one (1) or more direct deposits totaling at least $500

          Note that this offer is not available to any friend or family member who already has an Old National checking account, or is a joint owner for an existing checking account.

          Receiving your Reward Card
          Your Reward Card will be mailed to you. Please allow 4-6 weeks for delivery after all offer requirements are completed.

          Other ways to register
          In addition to using the online registration form, you can also enroll to begin making referrals in the following ways:

        4. After I submit a notice of error about my loan, how long will it take for me to hear back from Old National?

          Within 5 business days from when we receive your request, we will mail you a letter to let you know that your request was received.

          Then, within 30 business days after we receive your request, we will mail you a letter providing details on the outcome of our investigation. If we agree that an error has occurred, the error will be corrected and this will be included in our response.

          Please note that if the error relates to providing an accurate payoff balance, we will respond within 7 business days.

          If we determine that an error has occurred, we will mail you a letter explaining:

          • The correction that was made
          • The date confirming when the correction was made
          • Information about how you can contact us if you need further assistance

          If we discover that no error took place, we will mail you a letter explaining:

        5. That no error occurred
        6. The reason(s) for that determination
        7. Details about your right to ask for the documents we reviewed to determine that no error took place and how to submit that request
        8. Information about how you can contact us if you need further assistance

          9. Please note that if we determine that additional time may be required to properly research your request, we may extend the review period by 15 business days. If this extra time is needed, we will mail you a letter before the end of the 30 business-day review period to let you know. The letter will explain the reasons why the extended review is necessary.

      • What types of business accounts do you offer?

        Old National offers a wide range of business and commercial banking products including:

        • Loans and lines of credit
        • SBA loans
        • Business credit cards
        • Investment real estate
        • Community development lending
        • Business checking
        • Online and mobile banking
        • Treasury Management solutions and
        • Merchant Services

        We also provide products and services for your employees, such as Health Savings Accounts and retirement planning. Our Partnership Banking program offers special perks and services to help your employees save money and achieve their financial goals.

        To learn more, please call us at 1-800-731-2265, stop by any banking center or visit the Business Banking Solutions page on our website.

      • What types of payments can I make with Zelle®?

        Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.1

        Since money is sent directly from your bank account to another person's bank account within minutes,2 Zelle® should only be used to send money to friends, family and others you trust.

        Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

        1 Must have a bank account in the U.S. to use Zelle®.
        2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

      • What changes can I expect inside the banking center?

        Our banking centers are open. Appointments are accepted and encouraged.

        • Masks: Consistent with CDC guidance, we ask those not fully vaccinated to please wear a facemask while in the banking center. Please note that we may ask for additional verification due to mask wearing.
        • Shields and dividers: You also may notice Plexiglass shields and dividers at teller windows and other areas where you may interact with our team members.

        Please visit our locator for the status and hours of a specific location.

      • Can I receive my mortgage statement electronically rather than by mail?

        Yes. You can enroll in electronic statements for your Old National mortgage loan within Mortgage Manager. Just follow these steps:

        1. Log into Mortgage Manager
        2. Select Account Management
        3. Click on Document Center
        4. Under Mortgage eStatements select Paperless Statements
        5. Open and review eStatement Delivery Terms and Conditions
        6. Select I agree to the terms and conditions
        7. Click Let's do this!

        Use our guide How to Sign Up for Mortgage eStatements for step-by-step instructions as well.

        You will receive an email notification letting you know when your statement will be ready for viewing. If you change your mind and would like to resume receiving paper statements in the mail, you can de-activate this service in Mortgage Manager at any time.

      • When will my deposit be available?

        Funds deposited to your account will be available to you, based on several factors we have listed below.

        A check written from an account at a bank other than Old National:
        Will not be available until the next business day (if it was deposited by the close of business and there are no holds placed on the checks). This means these funds will not be available to cover checks or other debits processed that night. An extended hold also may be needed. You will be notified if an extended hold is placed on the deposit.

        A check written from an account at Old National:
        Will be added to your account and will have same-day availability (if it was deposited by the close of business). This means these funds will be available to cover checks or other debits processed that night.1

        Cash or Direct Deposit (e.g. payroll, Social Security):
        Will be available the same day as deposit.1


        1 Deposits of this type made at an ATM or by mobile deposit prior to daily cutoff times are credited to your account and available to cover checks or other debits being processed that night.

      • What is the meaning of ACH transactions or transfers?

        ACH stands for Automated Clearing House. These transactions are made through a nationwide electronic network that facilitates the transfer of funds between U.S. financial institutions. You can either receive an ACH credit to your account or have an ACH debit taken from your account.

        While this may seem complicated, you could already have experience with ACH transfers. For example, if you’ve ever set up direct deposit for your paycheck, you’ve been paid via ACH transfer, also known as receiving an ACH credit.

        If you’ve ever paid a bill by providing your bank account and routing number, you’ve made a payment via ACH transfer, also known as having an ACH debit taken from your account.

        The benefit of ACH transfers is their speed and reliability compared to paper checks. If you’d like to use your Old National account for ACH debits or credits, our routing number is 086300012.