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1. What if I used my debit card at a business or merchant that was breached?

   What you need to know:
   Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

   Things you can do to help guard against unauthorized use of your debit card:

   • When using your debit card, choose “CREDIT” to receive the benefit of Mastercard^® Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases

   What you need to do:
   Monitor your account for fraudulent activity and report anything suspicious.

2. What should I do if I'm the victim of check fraud?

   Check fraud occurs when someone steals your actual checks or reproduces them. They then attempt to cash those checks and, if successful, can pull money out of your account.
   
   If you're the victim of check fraud, please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

3. What paperwork do you need from me to endorse an insurance claims check?

   If you have damage to property that is financed through Old National, we will be an active part of your insurance claim process.The paperwork required and necessary steps differ based on the type of property. We have developed the guides you can download below to assist you:

   Home mortgages

   • Download our Guide to Homeowners Insurance Claims for an overview of the claim process, including documents you will need to provide and forms you should complete.
   • Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

   Consumer loans
   For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans. 

   Commercial loans
   For commercial or business property, contact your Old National Bank commercial lender for guidance.

4. What if I get an error message when I try to enroll an email address or U.S. mobile number in Zelle®?

   Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. Call the Old National Client Care team at 1-800-731-2265 and ask them to move your email address or U.S. mobile phone number to Old National so you can use it for Zelle^®.

   Once Client Care moves your email address or U.S. mobile phone number, it will be connected to your Old National bank account so you can start sending and receiving money with Zelle^® through Online or Mobile Banking.
   
   Please call Old National Client Care toll-free at 1-800-731-2265 for help.

5. What types of payments can I make with Zelle®?

   Zelle^® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.¹

   Since money is sent directly from your bank account to another person's bank account within minutes,² Zelle^® should only be used to send money to friends, family and others you trust.

   Neither Old National nor Zelle^® offers a protection program for any authorized payments made with Zelle^® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

   ¹ Must have a bank account in the U.S. to use Zelle^®.
   ² Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

6. Someone sent me money with Zelle, how do I receive it?

   If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.¹

   If you have not yet enrolled with Zelle^®, follow these steps:

   1. Click on the link provided in the payment notification you received via email or text message.
   2. Select Old National.
   3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle^® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

   ¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.
   

7. How do I transfer funds between my Old National accounts?

   Transferring funds between your accounts is easy–whether you’re making a one-time transfer or scheduling recurring transfers. 

   One-Time Transfer
   To make a one-time transfer in the web browser, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer. In the mobile app, tap Transfers. 
   
   Once on the transfer screen, you can select the accounts and date, and type in the amount you would like to transfer.
   
   You have the option to include a message, you may do so in the Memo section. 
   
   Click Make Transfer. 
   
   Take a moment to verify that your transfer details are correct, then click Confirm. 
   
   Once you have confirmed, we’ll let you know that your transfer is complete.

   Recurring Transfers
   Save time with scheduled, recurring transfers that automatically move money between your accounts. 

   To create a recurring transfer in the web browser, check the Repeat box. 
   
   Select the frequency, date and duration of your recurring transfers and click Save. 
   
   Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save. 
   
   To view your upcoming scheduled transfers in the web browser, just hover over Move Money in the main navigation and click View scheduled transfers. Or in the mobile app, tap Transfers, then Scheduled. 
   
   The Scheduled Transfers page will display all scheduled transfers and allow you to cancel a previously scheduled transfer.

8. How do you write a check?

   To write your check, fill out the fields carefully and sign at bottom right. We’ve included a properly filled out check below, as an example.
   
   

   A few notes:

   • The date at the upper right can be any standard format that includes the day, month and year.
   • Write the full name of the person, business entity, or organization who is receiving the check in the “Pay to the Order of” field.
   • The box at the right is for a numerical representation of the amount you’d like to pay the recipient.
   • The line with “dollars” at the end is where you write out the amount you’d like to pay the recipient in words; write the cents as a fraction XX/100; if there’s extra space, draw a line until “dollars” so that no one can adjust the amount you wrote.
   • The lower left field is for personal notes; this is optional. Some people like to write what the check is for, so they can remember when reviewing their records; If you’re paying a specific bill, you may be asked to write your invoice number or other identifying information you have on record with the company you’re paying.
   • Sign the check at lower right with the signature that you use for all important documents.
   • If you make a mistake on your check, you can cross it out and put your initials next to it and then write what you meant to write.
9. Why am I receiving calls regarding my loan account being past due when I have a grace period?

   The grace period on your loan doesn't provide additional time beyond the due date to make a payment. The grace period only provides additional time before a late charge is assessed. If we don't receive your payment by the due date, it is considered late, and you may receive correspondence by phone or mail regarding the status of your payment.

10. Can I open a checking account online?

    We do provide a way to open most checking accounts online. Go to our Compare Checking Accounts page, find the account that best suits your needs and select the Open Account button.

    We offer a variety of checking accounts to meet different needs. If you would like to talk to someone about the type of checking that would be best for you, please visit a banking center or call us at 1-800-731-2265.