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        1. How do I add a payee in Online Bill Pay?

          From a Web Browser

          • Log in to your Digital Banking account and choose Bill Pay in the top menu. 
          • To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top middle of the main payments page. 
          • As you type, what you are typing is matched to a known payee. 
          • If you see your payee in the drop down list, click the name and then click the Add button. Enter and confirm the account number and add an optional nickname. 
          • Select Add Payee.

          If you do not see the name in the drop down, don't worry, just complete typing the name of your payee and click the Add button. You will then be asked for some information about your payee:  

          • Account Number – This is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, leave the account number field blank. 
          • Nickname - This field is optional, but if you have a different way to identify the payee besides the payee name, enter it here.
          • Payee Address – This is the address to which you send your payment. 
          • Payee Phone Number – Enter the phone number your biller provides for questions about your bill. If you are adding a company, look for a customer service phone number on your bill, statement, or invoice. If you are adding a person, use the person's work, home, or mobile number. 
          • Zip code – Enter the payee's zip code to which you send your payment. 

          When your payee is added, it will display at the top of your payee list on the main payments page. The next time you come back to the screen, your payees will display in alphabetical order. Bill Pay has its own FAQ in Digital Banking as well. You can find it on the Bill Pay screen in the lower right corner under I want to . . . 

          Mobile App

          • Open the Mobile App, tap Payment Center, then Bill Pay.
          • Select Payees at the top right of the screen
          • In the Add a person or business field begin adding information for those you want to pay. The app will guide you through entering any additional information needed. 

          If you need assistance with enrolling in Bill Pay, please contact Client Care at  1-800-731-2265.

        2. What is a notice of error regarding the servicing of my loan?

          A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

          • Your name
          • Your loan number and/or property address associated with the loan
          • Details about the specific error you are disputing and/or information you are requesting

          Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

          Where to send a notice of error
          Please mail all notices of error to:

          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          We do not charge a fee for responding to notices of error.

        3. What is a request for information as it relates to the servicing of my mortgage?

          A request for information applies generally to any written request from you for information about the servicing of your mortgage. When submitting a request for information, please make sure your request includes the following:

          • Your name
          • Your loan number and/or property address associated with the loan
          • Details about the specific type of information you are disputing and/or information you are requesting

          Where to send a request for information
          Please mail all requests for information to:
                      
          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          We do not charge a fee for responding to requests for information.

        4. When will I receive year-end tax information from Old National?

          We will mail tax information to the mailing address you have on file with us. Old National does not currently provide access to tax documents online.

          You can also view year-end tax information for your mortgage within Mortgage Manager.

          Please be aware that the the USPS announced they are experiencing processing and delivery delays nationwide due to higher-than-normal volumes and COVID-19 impacts.

          If you have not received your tax documents in a reasonable time period, or you have misplaced them, you can contact Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center to request a copy. Please note that most banking center lobbies are currently open by appointment only due to COVID-19. You can make an appointment through our website locator.

        5. Where can I mail my Old National mortgage payment?

          You can mail your Old National mortgage payment to: 
          PO Box 3789
          Evansville, IN 47736

          The overnight address is:
          Attn: Mortgage Servicing
          101 NW 4th Street
          Evansville, IN 47708

          Old National Mortgage Manager
          You can also use Mortgage Manager within Online and Mobile Banking to make a mortgage payment online. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

          If you need assistance with Mortgage Manager, please contact Mortgage Servicing at 1-866-853-3277.

        6. What if I used my debit card at a business or merchant that was breached?

          What you need to know:
          Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

          Things you can do to help guard against unauthorized use of your debit card:

          • When using your debit card, choose “CREDIT” to receive the benefit of Mastercard® Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases

          What you need to do:
          Monitor your account for fraudulent activity and report anything suspicious.

        7. What should I do if I'm the victim of check fraud?

          Check fraud occurs when someone steals your actual checks or reproduces them. They then attempt to cash those checks and, if successful, can pull money out of your account.

          If you're the victim of check fraud, please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

        8. What paperwork do you need from me to endorse an insurance claims check?

          If you have damage to property that is financed through Old National, we will be an active part of your insurance claim process.The paperwork required and necessary steps differ based on the type of property. We have developed the guides you can download below to assist you:

          Home mortgages

          • Download our Guide to Homeowners Insurance Claims for an overview of the claim process, including documents you will need to provide and forms you should complete.
          • Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

          Consumer loans
           For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans. 

          Commercial loans
          For commercial or business property, contact your Old National Bank commercial lender for guidance.

        9. What if I get an error message when I try to enroll an email address or U.S. mobile number in Zelle®?

          Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call the Old National Client Care team at 1-800-731-2265 and ask them to move your email address or U.S. mobile phone number to Old National so you can use it for Zelle®.

          Once Client Care moves your email address or U.S. mobile phone number, it will be connected to your Old National bank account so you can start sending and receiving money with Zelle® through Online or Mobile Banking.

          Please call Old National Client Care toll-free at 1-800-731-2265 for help.

        10. What types of payments can I make with Zelle®?

          Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.1

          Since money is sent directly from your bank account to another person's bank account within minutes,2 Zelle® should only be used to send money to friends, family and others you trust.

          Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

          1 Must have a bank account in the U.S. to use Zelle®.
          2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.