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Please call 1-800-992-3808 and follow the prompts for setting up a new Personal Identification Number (PIN).

If you have trouble with the automated system, please call Client Care at 1-800-731-2265, Option 2, for assistance.

If you use an ATM that is part of the Allpoint Network outside of the US, you will not incur any surcharges; however, Old National does charge a fee of 3% of the transaction for all international ATM/debit card transactions.

Our oldnational.com locator as well as our Mobile App locator enable you to find international ATM locations. Just type the name of the city where you are looking for an ATM into the locator Search bar.

From a Web Browser

• Log in to your Digital Banking account and choose Bill Pay in the top menu. 
• To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top middle of the main payments page. 
• As you type, what you are typing is matched to a known payee. 
• If you see your payee in the drop down list, click the name and then click the Add button. Enter and confirm the account number and add an optional nickname. 
• Select Add Payee.

If you do not see the name in the drop down, don't worry, just complete typing the name of your payee and click the Add button. You will then be asked for some information about your payee:  

• Account Number – This is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, leave the account number field blank. 
• Nickname - This field is optional, but if you have a different way to identify the payee besides the payee name, enter it here.
• Payee Address – This is the address to which you send your payment. 
• Payee Phone Number – Enter the phone number your biller provides for questions about your bill. If you are adding a company, look for a customer service phone number on your bill, statement, or invoice. If you are adding a person, use the person's work, home, or mobile number. 
• Zip code – Enter the payee's zip code to which you send your payment. 

When your payee is added, it will display at the top of your payee list on the main payments page. The next time you come back to the screen, your payees will display in alphabetical order. Bill Pay has its own FAQ in Digital Banking as well. You can find it on the Bill Pay screen in the lower right corner under I want to . . . 

Mobile App

• Open the Mobile App, tap Payment Center, then Bill Pay.
• Select Payees at the top right of the screen
• In the Add a person or business field begin adding information for those you want to pay. The app will guide you through entering any additional information needed. 

If you need assistance with enrolling in Bill Pay, please contact Client Care at  1-800-731-2265.

Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.

To use Mobile Deposit

• Log in to your Mobile App.
• At the bottom of the screen, choose Check Deposit.
• In the "To" section, select the account you want to deposit to and enter the amount.
• Endorse the check by signing your name on the back. Then print For Mobile Deposit Only, or check the mobile deposit box if available.
• Select the photo icon and capture an image of the front and back of your check.
• Verify the information and select Deposit.

You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

Tips for using Mobile Deposit

• Take photos in a well-lit area
• Place check on a dark surface
• Be sure only the check is in the photo (no fingers holding the check)
• Make sure the whole check is visible in the guidelines; leave a small amount of space between the guidelines and the edges of the check
• Give the camera time to focus before taking the photo; being too close can make the check image blurry
• Tap the center of your screen to get a clear picture
• Make sure the check isn't folded or torn

If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

Within 5 business days from when we receive your request for information, we will provide you a letter letting you know that we received your request.

Then, within 30 business days after we receive your written request, we will:

• Either provide the information requested
• Or conduct a reasonable search for the information and provide you with a written notice to inform that the information is not available

If the information you requested is not available, we will mail you a letter with details about how you can contact us if you need further assistance.

Please note that if we determine that additional time may be required, we may extend the response period by 15 business days. If this extra time is needed, we will mail you a letter before the end of the 30 business-day research period to let you know. The letter will explain the reasons why the extended review is necessary.

Card Controls enable you to monitor debit card activity, receive alerts for certain types of transactions and turn your card off/on in the event that it is lost or stolen.

After logging in to the Mobile App, go to More on the lower right of the Accounts screen. On the Account Services screen, select Card Controls.

You will then see a list of your debit cards. Active debit cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

Setting Card Controls to "ON" or "OFF" 

• Next to Card Status, use the ON/OFF toggle to set the debit card status as being active or suspended.
• Setting the card status to “OFF” suspends all activity on the debit card. The status must be set to “ON” to use the card.
• A debit card must be in “Active” status to add Declines and Alerts.

Setting debit card Alerts & Controls

• Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
• The Set Declines and Alerts screen will open with three options:
  • Send Alerts for all transactions, next to a toggle bar
  • Transaction Type
  • Spend Limits
• Next to Send Alerts for all transactions, you can set the toggle to ON to receive Alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
• To set up an Alert for a specific Transaction Type only, choose Transaction Type for a list of options. Tap the option(s) for which you want to receive an Alert. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
• When a transaction is set to ON, EVERY transaction of that type on the debit card will trigger an Alert.

Declining debit card transactions

• Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
• To decline a specific Transaction Type, tap Transaction Type for a list of options. Tap each option you want to block and next to Decline Transaction set the toggle to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
• When a transaction is set to BLOCK, EVERY transaction of that type on the debit card will be declined/blocked.

Setting Spend Limits

• When Spend Limits are set on your debit card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits option.
• Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
• To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
• You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

A note about Email vs. Text Alerts
Card Controls Alerts are emailed to the email address you have listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Controls Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by logging in to Online Banking from a browser and removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.