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1. Succession Planning Strategies for the New Year
   With a new year on the horizon, it’s natural to start thinking about potential resolutions for 2020. Unfortunately, more than three-quarters of those resolutions won’t make it past February. While there may not be much harm in not reading as much as you intended or failing to prepare to run a marathon, the stakes are m
2. The Golden Triplets Of Small Business Success
   For most of the 20th century, Americans enjoyed what I call The Golden Age of Customer Service. Sadly, based on recent research, it appears we’re in the Plastic Age. In a national customer satisfaction index, the average customer rating was less than 60%. Going six for 10 is pretty good – if you’re playing baseball. Bu
3. The unemployed may never come back. Here's what that means for the economy.
   The US economy has had a strange comeback, where overall output is back to its pre-recession level but employment is still low. That means we're selling as much stuff as we were in 2019 but with almost 6 million fewer workers. Workers could stay sidelined and we'll keep making more with less, or they'll come back to a
4. Transportation Trends & Best Practices
   The global pandemic, ecommerce boom and high demand across most transportation modes right now have all impacted Midwest transportation providers. Here’s how companies are adapting to the shifting environment and planning for the future. A center of logistics and transportation activity, the Midwest is not only a contr
5. The coronavirus pandemic has drastically changed life and business for almost everyone
   The coronavirus pandemic has drastically changed life and business for almost everyone. But for veterinarians, the pandemic caused a phenomenon similar to whiplash. In March 2020, when the country went into lockdown mode, veterinarians saw their patient loads dry up almost immediately, as people canceled appointments a
6. When To Bring Your People Back To Work—Four Issues To Decide When And How
   With so much conflicting and sometimes vague guidance on when to bring people back to work as part of the Great Reboot of your enterprise, how do you make the decision for your own team? What’s needed is a rigorous way to disentangle issues and address each one in an orderly way. Through analysis with the IT consulting
7. 4 charts show how C-suite leaders are preparing for the biggest economic and workplace challenges in 2021
   Summary List PlacementCompanies are revamping their 2021 budgets because of the pandemic. The novel coronavirus has forced executives to reimagine how they work, what areas employers should invest in, and where they see themselves in the next year. Google, for example, is already reconfiguring physical offices to fit a
8. Payroll Software is the Key to Small Business Growth
   If your business hasn't digitized its payroll yet, you may want to consider taking the leap. Not only does a good payroll software help curb revenue loss, it can also serve as a foundation for your company's growth
9. An expert explains why spending more on cybersecurity isn't the best way to protect your business
   It's crucial for companies — from small businesses to massive corporations — to protect against cyberattacks, especially as e-commerce ramps up for the holidays. Consumers expect small businesses to be as secure as big companies for online shopping and will abandon retailers if they believe their information is insecur
10. For the last five years we have been told that we are living in volatile times of mass disruption and destabilization – at least that is what business publications have been saying
    For the last five years we have been told that we are living in volatile times of mass disruption and destabilization – at least that is what business publications have been saying. Then, 2020 happened. Now that we are experiencing true volatility, real adjustments need to be made and forward-thinking business leaders