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        1. What if I notice unauthorized debit card transactions?

          If you notice unauthorized debit card activity on your statement or through Online and Mobile Banking, you can turn your debit card off right away using our Card Controls. Card Controls is a feature you can access at any time in Online Banking or the Mobile App.

          You should also contact us at 1-800-731-2265 to report the unauthorized activity on your debit card. We can then cancel or restrict your card, check for other unauthorized transactions and order a new card for you.

          If your debit card has been lost or stolen, you can report it 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197.

        2. How can I get a replacement for a broken or damaged debit card?

          To order a replacement for a damaged debit card, call Client Care at 1-800-731-2265 or visit any banking center.

          The normal timeframe for delivery is 7-10 business days. To receive a card sooner, you can instead choose to pay a $35 fee and receive the replacement card in two business days. The card must be ordered by 4pm on any business day for it to be delivered in two business days.

          A Lost or Stolen Debit Card
          If instead of a damaged debit card you need help with a lost or stolen card, please call us at 1-800-731-2265, option 2, in the US. You can report a lost or stolen card 24-hours a day. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.

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        4. Accessibility Statement
          Old National Bank works to keep our website accessible for people of all abilities, by following the recommendations of WCAG, as published by WAI of W3C.
        5. 5 perks to offer your employees to increase your staff retention rate
          1. Flexible working hours   Offering flexible working hours to your staff can really help staff engagement and office morale without breaking the bank. Studies have shown that putting a flexible work scheme into your business enables your staff to feel more in control of their work-life balance and more trusted. This u
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        7. The Future Of Office Real Estate
          When the Covid-19 pandemic is over, offices will still be used—but differently. Companies and their employees will have more options, and thus diversity of locations and uses will dominate the business world. We have learned about possibilities that we didn’t imagine in 2019, the good old days. Remote work has proved t
        8. What is the difference between Card Controls and Automated Fraud Monitoring?

          Both Card Controls and Automated Fraud Monitoring help to protect you from fraudulent activity on your debit card and account.

          Card Controls give you direct control within Online Banking or the Mobile App. You are able to select the types of alerts you want to receive, set spending limits, decline transactions and more.

          Automated Fraud Monitoring is a service Old National debit card holders are automatically enrolled in. If we ever suspect that your card is being used by someone other than you, we’ll send you a real-time text alert, email or phone call and ask for your confirmation. Based on your response, we can immediately shut down your card if necessary. If you prefer, you can opt out of Automated Fraud Monitoring alerts.

          Both Card Controls and Automated Fraud Monitoring are free services, and together they provide a double layer of protection for your account and debit card.

        9. Do I have to be enrolled in Digital Banking to use Card Controls and Alerts?

          Yes. You must be logged into Online Banking or the Mobile App to set up and use Card Controls.

        10. Are there any limits for sending and receiving money with Zelle?

          The amount of money you can send, as well as the frequency is set by each participating financial institution. To determine send limits, call Old National Client Care at 1-800-731-2265.

          There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.