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    1,997 results found

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    9. When using an Allpoint ATM, why did I receive a message screen saying I would be assessed a surcharge fee?

      First, if you receive such a message and are an Old National client, be assured that you will not actually receive a surcharge. Due to technical limitations of certain types of ATMs, Allpoint is currently not able to prevent the “surcharge warning message” screen from appearing in some cases. You should continue the transaction by answering “yes” on this screen. When you get your receipt, you’ll see that you were not assessed a surcharge (i.e. the withdrawal amount on your receipt will show $20, $40, $60 as opposed to $23.50, $43.50, $63.50, etc. shown when you pay a surcharge).

      If you believe you received a surcharge in error, please contact Old National Client Care at 1-800-731-2265.

    10. What types of checks can I deposit through Mobile Deposit?

      You can use Mobile Deposit to deposit checks that are payable to you. You cannot use Mobile deposit for the following:

      • Insurance draft checks
      • Checks payable to a person or entity other than you
      • Checks payable to you and another person
      • Checks or items drawn on a financial institution located outside the United States
      • Checks or items dated more than 6 months prior to the date of deposit
      • Checks or items on which a stop payment order has been issued
      • Checks written from an account in which there are insufficient funds
      • Credit card cash advance checks

      If you have questions about checks or items that are accepted through Mobile Deposit, please contact Client Care at 1-800-731-2265.