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        1. Does Old National still offer travel cards?

          As of 10/31/19, Old National stopped offering travel cards, due to the many other secure ways now available to pay when a person is traveling.

          If you have already purchased a travel card from Old National, you can continue to use it and can reload it up to two times until its expiration date. You can also visit the card site to check the balance of any existing card you may have.

          If you have an issue with an existing travel card, please call the Visa number on the back of the card.

        2. Can I pay a small business with Zelle®?

          Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Old National mobile app using just their email address or U.S. mobile number.

          Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

        3. When will the check I deposited through Mobile Deposit be available?

          Checks deposited using Mobile Deposit are available for withdrawal based upon our typical funds availability policy. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

          Checks written from an Old National account:
          If you submit a check written from an Old National account through Mobile Deposit by the 8pm cut-off time, Monday through Friday (excluding holidays), the deposit will be available the same day. In other words, it will be credited to your account and available to cover checks or other debits being processed that night.

          Checks written from an account at a bank other than Old National:
          If made by the 8pm CST Mobile Deposit cut-off time, Monday through Friday (excluding holidays), these deposits will typically be available the next business day. This means these funds will not be available to cover checks or other debits processed that night. In some cases, an extended hold may need to be placed on a mobile deposit, meaning funds will not be available the next business day. 

          Viewing your mobile deposit
          You should be able to view your mobile deposit in your Digital Banking transaction history within one to two business days of your deposit.

          If you have questions about your Mobile Deposit, please call Client Care at 1-800-731-2265, or take the check into an Old National banking center.

          ATM Deposits
          As an alternative to Mobile Deposit, many of our ATMs also accept deposits. When viewing our Branch and ATM locator and select the ATM filter.

        4. What is direct deposit?

          Direct deposit is when you have a regular payment, such as a paycheck or a social security payment, deposited directly into your bank account rather than receiving a physical check.

          There are several benefits to direct deposit: it’s more secure than a physical check, since it can’t be lost or stolen; it arrives in your account more quickly than a physical check would arrive via mail; and, you don’t have to spend time depositing your physical check.

          If you’re interested in setting up direct deposit to an Old National account, we have direct deposit instructions.

        5. How can I make a payment on my credit card?

          You can make a payment on your Old National Credit Card online, by mail or over the phone.

          Pay online
          Please access the Online Account Center for credit cards. You will first need to enroll.

          With online account access for your credit card, you can also do the following:

          • Transfer balances
          • Request Credit Limit Increases
          • View Statements
          • And much more

          By phone
          To make a Credit Card payment by phone, please call Cardmember Service at 1-800-558-3424.

          By mail
          Credit card payments can be sent to:

          Cardmember Service
          P.O. Box 790408
          St. Louis, MO 63179-0408

        6. What is an emergency fund?

          An emergency fund, also known as a rainy day fund, is a savings account where you set aside money for an unexpected event. For example, you might dip into your emergency fund for an unexpected medical bill, a sudden need for car repair, or a job loss. Your emergency fund should not be used for day-to-day expenses, vacations, or other big non-emergency purchases.

          The idea is that by having dedicated savings for the unexpected, you’ve created a buffer, should disaster strike. You’ll have funds to cover an emergency and not be as financially impacted as you would be if you were unprepared. This allows you to avoid debt and continue to pursue your other financial goals in the face of an emergency.

          Experts recommend you keep anywhere from 6 months to a year’s worth of expenses in your dedicated emergency fund. You should also make sure your emergency fund is in an interest-bearing account. At Old National, we offer a variety of savings options.

        7. How can I change my Digital Banking password?

          If you’d like to change your Digital Banking password, sign in to your Digital Banking account and in a web browser, click My Settings or the mobile app, tap More, then Settings, then My Settings. Click Edit for Password. You’ll be asked to enter your current password, then your new password. You’ll need to enter your new password a second time as well to confirm. Click Save to update your password. 

          If you need to change your password because you’ve forgotten it, for a web browser, go to the home page. In the blue Login box on the upper right side of the page, click on Forgot User ID or Password. In the Mobile App, tap Forgot Login. You will be asked to provide information to receive a temporary new password. 

          If, after trying the above, you are not able to reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance. 

          Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account. Also, if you reset your password you'll need to re-enable your biometrics. Within the Mobile App, navigate to More to access the settings and update your biometrics feature.

        8. How do I change the address, phone number or email address on my account?

          To change your mailing address, Old National offers several options:

          To change your phone number or email address:

          Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

        9. Where do I send Text Banking commands?

          Text Banking commands should be sent to 454545. You should add 454545 to your mobile contacts and save it under Text Banking. Also, Text Banking commands should only be sent via SMS or text messaging on your mobile device. They cannot be sent through Facebook Messenger, WhatsApp or other chat apps.

          Here is the information you can obtain by sending the following text commands:

          • BAL – Balance for primary account in Text Banking
            • Your text will include both the Current and Available balances.
          • BAL ALL – Balance on all accounts within Digital Banking
            • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
          • LAST – Last 5 transactions for primary account in Text Banking
          • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
          • STOP – Deactivate service
          • HELP – Help keywords

          Visit our Text Banking page for more information.

          For assistance with Text Banking, please call Client Care at 1-800-731-2265.

        10. What is the meaning of ACH transactions or transfers?

          ACH stands for Automated Clearing House. These transactions are made through a nationwide electronic network that facilitates the transfer of funds between U.S. financial institutions. You can either receive an ACH credit to your account or have an ACH debit taken from your account.

          While this may seem complicated, you could already have experience with ACH transfers. For example, if you’ve ever set up direct deposit for your paycheck, you’ve been paid via ACH transfer, also known as receiving an ACH credit.

          If you’ve ever paid a bill by providing your bank account and routing number, you’ve made a payment via ACH transfer, also known as having an ACH debit taken from your account.

          The benefit of ACH transfers is their speed and reliability compared to paper checks. If you’d like to use your Old National account for ACH debits or credits, our routing number is 086300012.