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        1. How can I change my Digital Banking password?

          If you’d like to change your Digital Banking password, sign in to your Digital Banking account and in a web browser, click My Settings or the mobile app, tap More, then Settings, then My Settings. Click Edit for Password. You’ll be asked to enter your current password, then your new password. You’ll need to enter your new password a second time as well to confirm. Click Save to update your password. 

          If you need to change your password because you’ve forgotten it, for a web browser, go to the home page. In the blue Login box on the upper right side of the page, click on Forgot User ID or Password. In the Mobile App, tap Forgot Login. You will be asked to provide information to receive a temporary new password. 

          If, after trying the above, you are not able to reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance. 

          Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account. Also, if you reset your password you'll need to re-enable your biometrics. Within the Mobile App, navigate to More to access the settings and update your biometrics feature.

        2. How do I change the address, phone number or email address on my account?

          To change your mailing address, Old National offers several options:

          To change your phone number or email address:

          Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

        3. Where do I send Text Banking commands?

          Text Banking commands should be sent to 454545. You should add 454545 to your mobile contacts and save it under Text Banking. Also, Text Banking commands should only be sent via SMS or text messaging on your mobile device. They cannot be sent through Facebook Messenger, WhatsApp or other chat apps.

          Here is the information you can obtain by sending the following text commands:

          • BAL – Balance for primary account in Text Banking
            • Your text will include both the Current and Available balances.
          • BAL ALL – Balance on all accounts within Digital Banking
            • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
          • LAST – Last 5 transactions for primary account in Text Banking
          • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
          • STOP – Deactivate service
          • HELP – Help keywords

          Visit our Text Banking page for more information.

          For assistance with Text Banking, please call Client Care at 1-800-731-2265.

        4. How do I change my personal information for my loan?

          To change your mailing address, Old National offers several options:

          • Within Online Banking, go to My Settings. Click on How do I update this next to your address. This will take you to the Online Banking email box for you to send us a message requesting the change.
          • You may visit any Old National banking center and provide an updated photo ID or utility bill that contains the new address.
          • Download a Personal Address Change Form

          To change your phone number or email address:

          Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

        5. Can my mortgage payment automatically be drafted from my checking or savings account?

          Yes, mortgage payments can be automatically drafted by signing up for our Autopay service or Flexible Payments (Biweekly Drafting) service within Mortgage Manager.

          With Autopay, your mortgage payment draft will occur on the specified date each month or the next business day if the specified day is a non-business day.

          With Flexible Payments, a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly payment once a month.

          The following information will help you in setting up automatic payments:

          While Mortgage Manager is the simplest way to set up automatic payments, you can also download and return the Mortgage Loan Auto Pay form. This form can be returned to a banking center, mailed to PO Box 3789, Evansville, IN 47736 or emailed to mortops@oldnational.com to set up automatic payments.

          If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

        6. How can I get a copy of a check in Digital Banking?

          Once a check you have written to make payment has cleared on your Old National checking account, you will automatically have an image of it within your Digital Banking transaction history.

          On a web browser

          • Sign in to Digital Banking, go to My Accounts and select the checking account the check was written on. Here you can narrow your search for the image of the check.
          • Under Account History, set the date range when the check cleared your account.
          • Next, under "Narrow by items containing," enter keywords to help you find a specific check. You can search by check payee, check number or check amount. You can also simply search by the word "check" to pull up all checks within your designated time frame.

          Once you have located the check image you are searching for, you can select it to open an image of the front and back of the check. Above the check, to the right, is a printer icon you can use to print a copy of the check.

          Mobile App

          • Within the Mobile App, go to Accounts and select the checking account the check was written on.
          • At the very top of the screen, you will see a Search box with the words Search transactions. Here you can enter the check number (if you know it). You can also simply enter the word "check," to pull up all checks that have cleared your account.
          • When searching for a check image within your Mobile App, you will not have the option to search by date range or as far back as you can within Digital Banking.
          • Once you find the check you are searching for in the Mobile App, tap it to open an image of the front of the check only.
          • From here, you can view or take a screenshot of the check image.

          If you have trouble locating your check image within Digital Banking, please contact Client Care at 1-800-731-2265.

        7. How can I get pre-approved for a vehicle loan?

          To be pre-approved for a vehicle loan, you will need to complete a loan application based on the approximate age of the vehicle you are considering, as well as the maximum amount you think you may want for your loan. If you are unsure of how much you may be able to borrow, we are happy to work through calculations to determine a loan amount starting point.

          A loan application can be completed by stopping into one of our banking centers or by calling 1-877-427-7220.

          Knowing how much you can borrow makes the buying process easier and being pre-approved gives you more negotiating power.

        8. Why is my request for Digital Banking access showing as declined or pending?

          When you complete the Digital Banking enrollment process, we must verify the information you provide in order to prevent any unauthorized access to your account. The security of client information is one of our highest priorities. If your request for Digital Banking has been declined, it most likely means we were not able to successfully verify the information you provided during the enrollment process. A pending status most likely means we are working to verify your information. We will email you to notify you when your Digital Banking enrollment request is approved or declined.

          If you have questions or concerns about your Digital Banking enrollment, please call Client Care at 1-800-731-2265, and one of our associates would be happy to assist you.

        9. What do I do if I received an unsolicited or suspicious email claiming to be from Old National?

          If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm or Saturday, 7am to noon CT.

          Although fraudsters use various tactics in their attempts to deceive, there are common elements you can look for:

          • Awkward greeting or salutation
          • Typos
          • Incorrect grammar
          • Strange or unfamiliar links
          • Compelling or urgent language
          • Misspelled company name

          You are your first line of defense:

          • Stop before you click on links or attachments
          • Call the company using a phone number you know to be valid to confirm they sent the email
          • Don't reply
        10. Do you offer a checking account for seniors?

          Yes. Our Old National Classic Checking is especially for clients age 50 and better. Here are some of the benefits:

          • Earn interest with tiered rates
          • Receive complimentary Old National standard checks or 25% off other styles
          • Have check images mailed with statements or view online images with eStatements 
          • Pay no monthly service charge if you complete qualifying banking activities each month or maintain a minimum balance of $750 or a combined balance of $5,000 in checking, savings or money market accounts.

          To learn more or open an Classic Checking account, visit your nearest banking center, call us at 1-800-731-2265 or open your account online.

          You can also visit our Classic Checking page for more information.