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1. How do I set up Text Banking and Automated Alerts?

   Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.  

   To set up these services, sign in to Digital Banking. Select Additional Services at the top of the screen and then Text Banking & Alerts. You will first be taken to an Alerts and Notifications screen, where you can sign up for Automated Alerts. If you enter your mobile phone number on this screen, the number will carry over when you set up Text Banking. 

   To set up Automated Alerts

   • Enter your email address if you want to receive Automated Alerts by email.
   • Next, enter your phone number and click Activate. A verification code will be sent to the phone number provided. Enter this code in your Digital Banking and click Accept.
   • To choose and set up your alerts, select the Add an alert button.

   Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen. 

   How to set up Text Banking with text messaging commands

   • Under Text Message Banking (to the right of Alerts and Notifications) select Update.
   • If you want, you can enter a second phone number here.
   • Choose your primary account for Text Banking. This is the account that you will receive balance and history for when requested through Text Banking.
   • If you have a second checking or savings account, you can enroll it as a secondary account to transfer funds to the primary account when requested.
   • When all information is entered, select Done. You should receive a confirmation text message.

   Here is the information you can obtain by sending the following text commands to 454545:

   • BAL – Balance for primary account in Text Banking
     • Your text will include both the Current and Available balances.
   • BAL ALL – Balance on all accounts within Digital Banking
     • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold. 
   • LAST – Last 5 transactions for primary account in Text Banking
   • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking 
   • STOP – Deactivate service
   • HELP – Help keywords

   Note: The Text Banking function will not work if you have an automated signature attached to your text messages.

   Visit our Text Banking page for more information. For assistance with setting up Automated Alerts or Text Banking, please call Client Care at 1-800-731-2265.

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10. How do I add a payee in Online Bill Pay?

    From a Web Browser

    • Log in to your Digital Banking account and choose Bill Pay in the top menu. 
    • To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top middle of the main payments page. 
    • As you type, what you are typing is matched to a known payee. 
    • If you see your payee in the drop down list, click the name and then click the Add button. Enter and confirm the account number and add an optional nickname. 
    • Select Add Payee.

    If you do not see the name in the drop down, don't worry, just complete typing the name of your payee and click the Add button. You will then be asked for some information about your payee:  

    • Account Number – This is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, leave the account number field blank. 
    • Nickname - This field is optional, but if you have a different way to identify the payee besides the payee name, enter it here.
    • Payee Address – This is the address to which you send your payment. 
    • Payee Phone Number – Enter the phone number your biller provides for questions about your bill. If you are adding a company, look for a customer service phone number on your bill, statement, or invoice. If you are adding a person, use the person's work, home, or mobile number. 
    • Zip code – Enter the payee's zip code to which you send your payment. 

    When your payee is added, it will display at the top of your payee list on the main payments page. The next time you come back to the screen, your payees will display in alphabetical order. Bill Pay has its own FAQ in Digital Banking as well. You can find it on the Bill Pay screen in the lower right corner under I want to . . . 

    Mobile App

    • Open the Mobile App, tap Payment Center, then Bill Pay.
    • Select Payees at the top right of the screen
    • In the Add a person or business field begin adding information for those you want to pay. The app will guide you through entering any additional information needed. 

    If you need assistance with enrolling in Bill Pay, please contact Client Care at  1-800-731-2265.