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        1. How do I set up Text Banking and Automated Alerts?

          Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.  

          To set up these services, sign in to Digital Banking. Select Additional Services at the top of the screen and then Text Banking & Alerts. You will first be taken to an Alerts and Notifications screen, where you can sign up for Automated Alerts. If you enter your mobile phone number on this screen, the number will carry over when you set up Text Banking. 

          To set up Automated Alerts

          • Enter your email address if you want to receive Automated Alerts by email.
          • Next, enter your phone number and click Activate. A verification code will be sent to the phone number provided. Enter this code in your Digital Banking and click Accept.
          • To choose and set up your alerts, select the Add an alert button.

          Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen. 

          How to set up Text Banking with text messaging commands

          • Under Text Message Banking (to the right of Alerts and Notifications) select Update.
          • If you want, you can enter a second phone number here.
          • Choose your primary account for Text Banking. This is the account that you will receive balance and history for when requested through Text Banking.
          • If you have a second checking or savings account, you can enroll it as a secondary account to transfer funds to the primary account when requested.
          • When all information is entered, select Done. You should receive a confirmation text message.

          Here is the information you can obtain by sending the following text commands to 454545:

          • BAL – Balance for primary account in Text Banking
            • Your text will include both the Current and Available balances.
          • BAL ALL – Balance on all accounts within Digital Banking
            • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold. 
          • LAST – Last 5 transactions for primary account in Text Banking
          • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking 
          • STOP – Deactivate service
          • HELP – Help keywords

          Note: The Text Banking function will not work if you have an automated signature attached to your text messages.

          Visit our Text Banking page for more information. For assistance with setting up Automated Alerts or Text Banking, please call Client Care at 1-800-731-2265.

        2. What are eBills and how do I use them?

          eBills are online versions of your paper bills that you receive. eBills enable you to review and pay bills directly from your Digital Banking account within Online Bill Pay.

          When setting up a new payee, Bill Pay will check to see if this payee offers eBills. If eBills are available, simply click Get eBill to begin enrollment.

          • To start filling in the required information, click Get Started!
          • Fill out the required information and agree to the terms. 
          • When ready, click Submit to complete the enrollment. 

          Keep in mind that it may take up to two billing cycles before you begin receiving eBills.

          Set up an automatic payment for an eBill payee:

          • Start by clicking Options.
          • Then select Automatic Payment.
          • You can choose your options for how you would like to pay your bill.
        3. How do I sign up for Card Controls and Alerts?

          Card Controls and Alerts are a feature of Online Banking and the Mobile App. You can activate Card Controls within Online Banking and the Mobile App; there is no need for any separate enrollment or downloading of any additional apps.

          Card Controls enable you to manage and monitor debit card activity, such as setting and receiving alerts or suspending certain transactions.

        4. What is account to account transfers and how do I use it?

          Moving money to your Old National account is quick, secure and simple. You can also set up automatic or recurring transfers, schedule transfers in advance and get notifications of those transactions.

          First, log in to your Digital Banking account.

          Go to the Move Money tab and click External Funds Transfers.

          Before you can transfer money, you will need to add the accounts you want to move money between. 

          Click Settings, Accounts.

          Click, Add a New Account

          Select the account type and enter the account information.

          You are now ready to setup one-time or recurring transfers.

        5. How do I enroll in Zelle®?

          You can send, request or receive money with Zelle®.

          To start using Zelle® at Old National, you must be enrolled in Online or Mobile Banking.

          Once enrolled, login and locate Send Money with Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. From there, complete a brief one-time enrollment to tell us which email address or U.S. mobile number and deposit account you would like to use to send and receive money with Zelle®.

        6. How do I add accounts for transfers in Digital Banking?

          Before you can transfer money in your Digital Banking account, you will need to add the accounts you want to move money between. 

          First, log in to your Digital Banking account.

          Go to the Move Money tab and click External Funds Transfers.

          Click, Add a New Account.

          Select the account type and enter the account information.

        7. What is the difference between Card Controls and Automated Fraud Monitoring?

          Both Card Controls and Automated Fraud Monitoring help to protect you from fraudulent activity on your debit card and account.

          Card Controls give you direct control within Online Banking or the Mobile App. You are able to select the types of alerts you want to receive, set spending limits, decline transactions and more.

          Automated Fraud Monitoring is a service Old National debit card holders are automatically enrolled in. If we ever suspect that your card is being used by someone other than you, we’ll send you a real-time text alert, email or phone call and ask for your confirmation. Based on your response, we can immediately shut down your card if necessary. If you prefer, you can opt out of Automated Fraud Monitoring alerts.

          Both Card Controls and Automated Fraud Monitoring are free services, and together they provide a double layer of protection for your account and debit card.

        8. Do I have to be enrolled in Digital Banking to use Card Controls and Alerts?

          Yes. You must be logged into Online Banking or the Mobile App to set up and use Card Controls.

        9. How do I use Zelle®?

          You can send, request or receive money with Zelle®.

          To get started, log in to Old National’s Online or Mobile Banking, navigate to Send Money With Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

          To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.1

          To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.2

          To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
          2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

        10. Can I cancel a payment in Zelle®?

          You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select Cancel This Payment.

          If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

          If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call the Old National Client Care team at 1-800-731-2265 so we can help you.

          Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Old National but are a separate service from Zelle® and can take one to three business days to process.

          You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.