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        1. How can I find a certain Old National banking center or ATM?

          There are several ways to find an Old National banking center or ATM through our website and our Mobile App:

          On the website
          Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box. 

          • To find a specific location, including hours, enter address (as much as you know), city and state of the location you are searching for. Select Search.
          • To find the banking center or ATM closest to your current location, enter your location and choose Search. A listing of your nearest banking centers and ATMs will be provided. You can also choose to Get Directions.

          In the Mobile App

          • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
          • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

          Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

        2. What is an ATM surcharge fee?

          An ATM surcharge fee is the fee an owner of an ATM charges cardholders from other financial institutions who use their machine. In other words, if you have an Old National debit card and use it at another bank's ATM, that bank may assess a surcharge.

          ATM surcharge fees are typically between $2 and $3.50. Usually, a screen will appear on an ATM giving you the option to accept or decline a surcharge. Declining will cancel your transaction.

          It's important to note that for some types of checking accounts, Old National will charge a $2.50 "foreign" ATM fee (on top of the ATM owner surcharge) if you use a non-Old National Bank or non-Allpoint ATM. 

          To ensure fee-free ATM usage, we recommend always using an Old National or Allpoint ATM when possible. To find an Old National or Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find both Old National and Allpoint ATMs.

        3. Can I use ATMs that are not Old National or Allpoint ATMs?

          Yes. Your Old National ATM/debit card will work at all ATMs. However, doing so may result in several fees.

          Surcharge fees
          Out of network ATMs (ones that are neither Old National nor Allpoint) may assess you a surcharge fee. An ATM surcharge fee is the fee an owner of an ATM charges cardholders from other financial institutions who use their machine. In other words, if you have an Old National debit card and use it at another bank's ATM, that bank may assess a surcharge.

          Foreign fees
          For most types of checking accounts, Old National will charge a $2.50 "foreign" ATM fee (on top of any ATM owner surcharge) if you use a non-Old National Bank or non-Allpoint ATM. 

          To ensure fee-free ATM usage, we recommend always using an Old National or Allpoint ATM when possible. To find an Old National or Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find both Old National and Allpoint ATMs.

        4. Where can I find mortgage loan payoff information?

          For the correct amount to pay off a mortgage loan, please do one of the following:

          A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.

          Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone.

          Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.

        5. Do you offer referral bonuses?

          Yes, through our ReferLive program, clients can earn up to $500 per calendar year when they refer friends and family for a new eligible Old National checking account. Visit the ReferLive registration page to enroll and begin making referrals.

          Requirements
          Both the referrer and the new account holder receive a $50 Visa® Reward Card once the person referred completes the following requirements within 75 days of account opening:

          • Completes ten (10) debit card transactions (ATM withdrawals excluded) AND
          • Has one (1) or more direct deposits totaling at least $500

          Note that this offer is not available to any friend or family member who already has an Old National checking account, or is a joint owner for an existing checking account.

          Receiving your Reward Card
          Your Reward Card will be mailed to you. Please allow 4-6 weeks for delivery after all offer requirements are completed.

          Other ways to register
          In addition to using the online registration form, you can also enroll to begin making referrals in the following ways:

        6. How do I enroll in Digital Banking?

          In a Banking Center
          Associates in our banking centers can enroll you in Digital Banking with immediate access, whether you already have an Old National account or open one that same day. You can then access your Digital Banking account via a web browser, your smartphone, or you can download our Mobile App for the best banking experience on your phone.

          Opening a Checking Account Online
          If you open a new Old National account online, you can enroll in digital banking immediately.  

          Steps for Online Enrollment of Digital Banking
          There are several options for enrolling online:

          1. From a web browser, go directly to the enrollment page or
          2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
          3. Download our Mobile App and tap Sign up.

          Once on the enrollment page:

          1. Enter your desired Online Banking User ID and Password.
          2. Enter your personal information.
          3. Enter your Account Type and Account Number. 
          4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

          If the information matches, then you will be directed to the login.

          If the information does not match, you will receive a Pending or Declined message. For Pending applications, you should receive an email within 1 business day advising the status of your registration.

          If you’re a business client, please visit a banking center or call 1-800-731-2265 for assistance with enrollment.

        7. How do I order checks?

          There are several ways to order checks:

          • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
          • Log into Online Banking. Go to Additional Services and then select Check Reorder.
          • You may visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

          If you are a former First Midwest Bank client, you are welcome to continue using your First Midwest Bank checks until you run out; they will be accepted for at least two years.

        8. Can I make a deposit through an Old National ATM?

          Old National has many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

          • Go to the oldnational.com locator
          • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
          • Type your zip code or city/state into the Search bar to find the nearest ATMs

          Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

          If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

        9. How can I find an ATM?

          There are several ways to find an Old National ATM through our website and our Mobile App:

          On the website
          Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box.

          • To find an ATM near a specific location, enter the location address (as much as you know), city/state or zip code. Select Search.
          • To find an ATM closest to your current location, enter your location and choose Search or just search for "Current Location." A listing of your nearest banking centers and ATMs will be provided. This listing will include branches with ATMs as well as standalone ATMs - some part of the Old National network and some part of the Allpoint network. You can also choose to Get Directions.   

          In the Mobile App

          • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find an ATM by address, zip code or city.
          • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

          Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

          Deposits at ATMs
          Old National has many ATMs that will accept cash and check deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

          • Go to the oldnational.com locator
          • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
          • Type your zip code or city/state into the Search bar to find the nearest ATMs

          Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

          If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

        10. How can I access my loan online?

          You can access your loan through our Digital Banking services. There are several options for enrolling online:

          1. Go directly to the enrollment page or
          2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
          3. Download our Mobile App and enroll in Online Banking.

          Once on the enrollment page:

          1. Enter your desired Online Banking User ID and Password.
          2. Enter your personal information including name, date of birth and address.
          3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
          4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

          If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.