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    1. What are eStatements and how do I sign up for them?

      eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

      Signing up for eStatements

      To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

      On a web browser

      • Log in to Digital Banking.
      • Click eStatement Preferences under Statements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved. Choose Save Changes.

      On the Mobile App
      Enrolling in eStatements from the Mobile App is similar.

      • Click on the Mobile Banking app and log in to your account.
      • Select the More menu button at the bottom of the screen.
      • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
      • Click Save Changes.

      Up to 18 months of eStatements may be immediately available upon enrollment. Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.  


      Viewing eStatements

      On a web browser

      • You can view, search, save and print eStatements in Digital Banking.
      • Under eStatements on the top menu, choose Statements in the drop down.
      • Click View Statement.
      • Click the printer icon.
      • Click Print.
      • To download one statement at a time, select the down arrow on the left-hand side. To download multiple statements, click the box for all the statements you want to download.
      • Click the blue download button.
      • Your statements will download in a zip folder.

      Note: Another way to search for a specific eStatement is to use the Search Data option on the right hand side. Or Advanced Search located on the left hand side.

      In the Mobile App

      • Sign in to your Mobile App. iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. If you experience issues accessing your eStatements in the Mobile App, we encourage you to use a mobile browser instead.
      • Tap eStatements under Account Services.
      • Click the down arrow next to the statement to open a copy of the statement on your phone.

      If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

      You can also visit the eStatements page on our website.

    2. What are "cookies" and how do they affect my Digital Banking?

      A "cookie" is a small text file created by a website that you visit, and it is then stored in your computer or phone browser, either temporarily for a single session only or permanently (until deleted). Cookies provide a way for the website to recognize you and keep track of your preferences.

      Cookies (or lack of them) can impact your use of Digital Banking in several different ways including the following:

      • If your browser is set to not accept cookies, or you clear your cookies, your device will no longer be recognized by your Digital Banking. In this case, you may be required to verify your identity by receiving a one-time passcode to the phone number or email address registered in your Digital Banking.
      • In some cases, a cookie in your browser can pull up an old page on a website and prevent you from seeing an updated one. In this case you would need to clear cookies in your browser settings to see the new page.

      Instructions for clearing or accepting cookies varies by device and browser. If you need assistance with either, please contact Client Care at 1-800-731-2265, and we would be happy to assist you.

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