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    1. How do I set up automatic payments for my Old National loan?

      For mortgage loans:

      For all other personal loans, such as auto loans:

      • Download and return the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.
      • You can also set up a repeat transfer of funds within Online Banking to make a regular payment on your Old National loan. Within Online Banking, go to Move Money and in the drop down select Make a Transfer to set up a repeat transfer from an Old National account. Select Loan Payment (under Move Money) to set up a repeat transfer from an account outside of Old National.

      If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Client Care at 1-800-731-2265 or visit any Old National banking center.

    2. Can I use my debit card(s) while traveling internationally?

      Yes, you can use your debit card internationally, but we recommend that you make some preparations before traveling:

      • Call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
      • Mastercard® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
      • Take phone numbers with you to report a lost or stolen debit card. Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.  
      • We strongly recommend that you take a second form of payment in the event your card(s) is lost or stolen.
      • Please note that when you use your debit card internationally, foreign transaction fees may apply. Old National clients do have access to the Allpoint ATM Network, which has overseas locations and provides access without additional bank surcharges. You can find international Allpoint ATMs by using the oldnational.com locator or our Mobile App locator. 

      If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

    3. Can my mortgage payment automatically be drafted from my checking or savings account?

      Yes, mortgage payments can be automatically drafted by signing up for our Autopay service or Flexible Payments (Biweekly Drafting) service within Mortgage Manager.

      With Autopay, your mortgage payment draft will occur on the specified date each month or the next business day if the specified day is a non-business day.

      With Flexible Payments, a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly payment once a month.

      The following information will help you in setting up automatic payments:

      While Mortgage Manager is the simplest way to set up automatic payments, you can also download and return the Mortgage Loan Auto Pay form. This form can be returned to a banking center, mailed to PO Box 3789, Evansville, IN 47736 or emailed to mortops@oldnational.com to set up automatic payments.

      If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

    4. Can I make a deposit at an Allpoint ATM?

      No. Allpoint ATMs can be used for withdrawals, transfers and balance inquiries only. 

      Old National does have many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

      • Go to the oldnational.com locator
      • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
      • Type your zip code or city/state into the Search bar to find the nearest ATMs

      Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

      To make a deposit, you can also use Mobile Deposit or visit an Old National banking center.

      If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265. 

    5. How do I set up and use Card Controls?

      Card Controls enable you to monitor debit card activity, receive alerts for certain types of
      transactions and turn your card off/on in the event that it is lost or stolen.

      On a Web Browser

      To set up Card Controls through a web browser, log in to your Digital Banking account on oldnational.com. Select Additional Services at the top of the screen and then Card Controls.

      You will then see a list of your debit cards. Active cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

      Setting Card Controls to "ON" or "OFF" 

      • Under the Card Status column, click on the ON/OFF toggle to set the card status as being active or suspended.
      • Setting the debit card status to “OFF” suspends all activity on the card. The status must be set to “ON” to use the card.
      • A debit card must be in “Active” status to add Declines and Alerts.

      Setting debit card Alerts

      • Choose the card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
      • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Set the ON/OFF toggle near the top of the window to ON to receive alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
      • To set up an Alert for a specific Transaction Type only, choose that transaction type. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
      • When a transaction is set to ON, EVERY transaction of that type on the card will trigger an Alert.

      Declining debit card transactions

      • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
      • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Choose the transaction type that you want to decline. Set the Decline Transaction option to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
      • When a transaction is set to BLOCK, EVERY transaction of that type on the card will be declined/blocked.

      Setting Spend Limits

      • When Spend Limits are set on your debit card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits tab at the top left of the Set Declines and Alerts window. A Spend Limits window will open.
      • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
      • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
      • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your debit card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

      A note about Email vs. Text Alerts
      Card Control Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

      Mobile App

      Tap on the more button, under Payment Center tap Debit Card Controls

      You will then see a list of your debit cards. Active cards which are available for Card Controls use are by default set to ON the first time you view them. Suspended cards which are not available for Card Controls are displayed as OFF.

      Setting Card Controls to ON or OFF 

      • Under the Card Status column, click on the ON/OFF toggle to set the card status as being active or suspended.
      • Setting the debit card status to OFF suspends all activity on the card. The status must be set to ON to use the card.
      • A debit card must be in Active status to add Declines and Alerts. 

      Setting debit card Alerts 

      • Choose the card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
      • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Set the ON/OFF toggle near the top of the window to ON to receive alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
      • To set up an Alert for a specific Transaction Type only, choose that transaction type.
      • Set the Send Alerts option to ON.
      • When an Alert is turned on, you will see a blue bell next to it. When a transaction is set to ON, EVERY transaction of that type on the card will trigger an Alert. 

      Declining debit card transactions 

      • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
      • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Choose the transaction type that you want to decline.
      • Set the Decline Transaction option to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
      • When a transaction is set to BLOCK, EVERY transaction of that type on the card will be declined/blocked. 

      Setting Spend Limits 
      When Spend Limits are set on your debit card, transactions made over a certain amount will be declined.

      • To set up Spend Limits, select the Spend Limits tab at the top left of the Set Declines and Alerts window. A Spend Limits window will open.
      • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
      • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT.
      • Enter the minimum dollar amount for which you want to receive an Alert.
      • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your debit card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100. 

      A note about Email vs. Text Alerts 

      • Card Control Alerts are emailed to the email address listed in Digital Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too.
      • There is not a way to turn off the email alerts.
      • You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.