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1. Is online and mobile banking down?

   Typically, if our online or mobile banking will be down for an extended period of time, we post a notification in the blue bar at the top of our home page.
   
   At times, after we have had an online or mobile banking outage, clients may need to take a few steps to be able to access it again. This is because the browser on your computer/device may have "cached" or held on to the previous page you visited in online or mobile banking when it was not functioning. You will need to clear your cache to enable your computer to access the now functioning page.
   
   Different browsers require that you clear the cache (or browsing history) in different ways, so we have created an FAQ on how to clear your browser history, cache and cookies.
   
   Once you have cleared your cache, you should also close down your browser.
   
   If you need guidance in completing these steps, or you have completed them and still cannot access online or mobile banking, please contact Client Care at 1-800-731-2265.

2. Can I use my debit card(s) while traveling internationally?

   Yes, you can use your debit card internationally, but we recommend that you make some preparations before traveling:

   • Call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
   • Mastercard^® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
   • Take phone numbers with you to report a lost or stolen debit card. Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.  
   • We strongly recommend that you take a second form of payment in the event your card(s) is lost or stolen.
   • Please note that when you use your debit card internationally, foreign transaction fees may apply. Old National clients do have access to the Allpoint ATM Network, which has overseas locations and provides access without additional bank surcharges. You can find international Allpoint ATMs by using the oldnational.com locator or our Mobile App locator. 

   If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

3. How can I change my Digital Banking password?

   If you’d like to change your Digital Banking password, sign in to your Digital Banking account and in a web browser, click My Settings or the mobile app, tap More, then Settings, then My Settings. Click Edit for Password. You’ll be asked to enter your current password, then your new password. You’ll need to enter your new password a second time as well to confirm. Click Save to update your password. 
   
   If you need to change your password because you’ve forgotten it, for a web browser, go to the home page. In the blue Login box on the upper right side of the page, click on Forgot User ID or Password. In the Mobile App, tap Forgot Login. You will be asked to provide information to receive a temporary new password. 
   
   If, after trying the above, you are not able to reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance. 
   
   Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account. Also, if you reset your password you'll need to re-enable your biometrics. Within the Mobile App, navigate to More to access the settings and update your biometrics feature.

4. Debit Mastercard®
   A Debit Mastercard from Old National Bank lets you pay with ease. Get 24/7 access to your funds and have your spending deducted from your checking account.
5. Your Priorities
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6. How old do you have to be to open a checking account?

   To be the sole owner on a checking account at Old National, you must be age 18 or older. If you are age 13 to 18, you can be a joint owner on an account with a parent or guardian.

   If you would like to talk to someone about opening a checking account, please visit a banking center or call us at 1-800-731-2265.

   We also provide a way to open most checking accounts online. Go to our Compare Checking Accounts page, find the account that best suits your needs and select the Open Now button.

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9. Managing Money as a Couple
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10. Not All Inheritance Trusts Are Created Equally
    When it comes to inheritance, some clients are convinced that their parents have made proper arrangements on their behalf. Even when parents have used qualified lawyers and other advisors to do this, we always recommend “double checking” to make sure that any inheritance that might be received will be under an appropri