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        How to Order (or Reorder) Checks

        Order checks in several convenient ways: by phone, on the web, at a Banking Center, via Client Care, or through Online Banking (reorders only). Click to get started.

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        1. Someone sent me money with Zelle, how do I receive it?

          If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.1

          If you have not yet enrolled with Zelle®, follow these steps:

          1. Click on the link provided in the payment notification you received via email or text message.
          2. Select Old National.
          3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        2. Is online and mobile banking down?

          Typically, if our online or mobile banking will be down for an extended period of time, we post a notification in the blue bar at the top of our home page.

          At times, after we have had an online or mobile banking outage, clients may need to take a few steps to be able to access it again. This is because the browser on your computer/device may have "cached" or held on to the previous page you visited in online or mobile banking when it was not functioning. You will need to clear your cache to enable your computer to access the now functioning page.

          Different browsers require that you clear the cache (or browsing history) in different ways, so we have created an FAQ on how to clear your browser history, cache and cookies.

          Once you have cleared your cache, you should also close down your browser.

          If you need guidance in completing these steps, or you have completed them and still cannot access online or mobile banking, please contact Client Care at 1-800-731-2265.

        3. Can I use my debit card(s) while traveling internationally?

          Yes, you can use your debit card internationally, but we recommend that you make some preparations before traveling:

          • Call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
          • Mastercard® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
          • Take phone numbers with you to report a lost or stolen debit card. Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.  
          • We strongly recommend that you take a second form of payment in the event your card(s) is lost or stolen.
          • Please note that when you use your debit card internationally, foreign transaction fees may apply. Old National clients do have access to the Allpoint ATM Network, which has overseas locations and provides access without additional bank surcharges. You can find international Allpoint ATMs by using the oldnational.com locator or our Mobile App locator. 

          If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

        4. Is Old National participating in the Main Street Lending Program?
          Yes, Old National is an eligible lender for the Main Street Lending Program. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
        5. How do I sign up for Card Controls and Alerts?

          Card Controls and Alerts are a feature of Online Banking and the Mobile App. You can activate Card Controls within Online Banking and the Mobile App; there is no need for any separate enrollment or downloading of any additional apps.

          Card Controls enable you to manage and monitor debit card activity, such as setting and receiving alerts or suspending certain transactions.

        6. What are "cookies" and how do they affect my Digital Banking?

          A "cookie" is a small text file created by a website that you visit, and it is then stored in your computer or phone browser, either temporarily for a single session only or permanently (until deleted). Cookies provide a way for the website to recognize you and keep track of your preferences.

          Cookies (or lack of them) can impact your use of Digital Banking in several different ways including the following:

          • If your browser is set to not accept cookies, or you clear your cookies, your device will no longer be recognized by your Digital Banking. In this case, you may be required to verify your identity by receiving a one-time passcode to the phone number or email address registered in your Digital Banking.
          • In some cases, a cookie in your browser can pull up an old page on a website and prevent you from seeing an updated one. In this case you would need to clear cookies in your browser settings to see the new page.

          Instructions for clearing or accepting cookies varies by device and browser. If you need assistance with either, please contact Client Care at 1-800-731-2265, and we would be happy to assist you.

        7. Seniors are the highest at risk for
          Seniors are the highest at risk for scams   Elder fraud, also known as elder financial exploitation, has been called the “crime of the 21st
        8. Debit Mastercard®
          A Debit Mastercard from Old National Bank lets you pay with ease. Get 24/7 access to your funds and have your spending deducted from your checking account.
        9. Why Fraud Is Harder to Spot in 2026 — Tips to Protect Yourself | Old National
          Scammers are using AI and sophisticated tactics to impersonate trusted contacts, create urgency, and request hard-to-trace payments. Learn how to spot fraud and protect your money with practical tips from Old National.
        10. Mortgage Manager Terms and Conditions
          When you use the Old National Mortgage Manager, you agree to our Mortgage Manager Terms and Conditions of Use. Please read it carefully.