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1. On what holidays are Old National banking centers closed?

   Typically, Old National holiday closings occur when the Federal Reserve is closed. Following are holiday closings for 2025:

   • New Year's Day, January 1
   • Martin Luther King Jr. Day, January 20
   • Presidents Day, February 17
   • Memorial Day, May 26
   • Juneteenth, June 19
   • Independence Day, July 4
   • Labor Day, September 1
   • Columbus/Indigenous People Day, October 13
   • Veterans Day, November 11
   • Thanksgiving Day, November 27
   • Christmas Day, December 25

   We update our website to notify clients of upcoming holiday hours the week prior to any holiday closings. View our banking center locator to find a location near you.

2. Should I notify Old National if I plan to use my debit card while traveling?

   Yes, if you will be using your debit card in areas where you do not typically travel, you should call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.

   You can also add a travel memo to your card in online/mobile banking by selecting your debit card, then selecting “Manage Card”, then “Manage Travel Plans".

   Mastercard^® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.

   It is also a good idea to take phone numbers with you in case you need to report a lost or stolen debit card. You can report a lost or stolen card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.

   If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

3. What types of business accounts do you offer?

   Old National offers a wide range of business and commercial banking products including:

   • Loans and lines of credit
   • SBA loans
   • Business credit cards
   • Investment real estate
   • Community development lending
   • Business checking
   • Online and mobile banking
   • Treasury Management solutions and
   • Merchant Services

   We also provide products and services for your employees, such as Health Savings Accounts and retirement planning. Our Partnership Banking program offers special perks and services to help your employees save money and achieve their financial goals.

   To learn more, please call us at 1-800-731-2265, stop by any banking center or visit the Business Banking Solutions page on our website.

4. What is mortgage refinancing?

   When you refinance your mortgage, you are essentially paying off your existing mortgage and replacing it with a new one. Mortgage refinancing can provide several benefits, including the opportunity to lower your interest rate, lower your monthly payment and pay off your loan earlier.
   
   Old National offers both the Quick Home Refi (QHR) and our standard mortgage refinancing product. You can learn more about each one and how to apply on our Mortgage Refinancing page.
   
   
   
   
   

5. If my business uses ONPointe Treasury or ONPointe Essentials, whom do I contact for support?
   Contact Treasury Management Support at 1-800-844-1720 for assistance with ONPointe login, information reporting, ACH and wire transfer origination, positive pay and general questions.
6. How do I activate my new debit card?

   Call 1-800-992-3808 and follow the prompts for activating your card and establishing a personal identification number (PIN).

   If you have questions or need assistance, call Client Care at 1-800-731-2265.

7. Are Card Controls secure?

   Card Controls is a feature within our Online Banking and Mobile Banking platforms. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security.

8. How can I send a wire transfer?

   To send money to both personal and business accounts in the US and internationally, visit your nearest Old National Banking Center.

   To learn more about domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page or our Personal Wire Transfers page.

9. How do I set up automatic debit card payments?

   Autopay is a great way to avoid late fees and save time managing your bills and subscriptions for things like internet, phone, and streaming services. To set it up, contact your service provider and ask them to put your bill on autopay.

   You can easily see which merchants you have automatic payments with in the Old National Mobile app.

10. What is Money Management within Digital Banking?

    Money Management is a robust tool within Digital Banking that enables you to have an overall picture and greater control over your finances.

    • View all of your accounts, including those with other financial institutions, in one convenient location.
    • Categorize your spending.
    • Set goals and use budget alerts.
    • See a history of spending and prediction of future spending.

    And much more!

    Money Management is also on the Mobile App, so you have complete control of your financial life wherever you are!

    To learn more, view our Money Management demo and resource guides.