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        1. How do I place a stop payment on a check or pre-authorized payment?

          Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

          • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
          • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
          • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
          • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
          • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.
        2. When will the check I deposited through Mobile Deposit be available?

          Checks deposited using Mobile Deposit are available for withdrawal based upon our typical funds availability policy. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

          Checks written from an Old National account:
          If you submit a check written from an Old National account through Mobile Deposit by the 8pm cut-off time, Monday through Friday (excluding holidays), the deposit will be available the same day. In other words, it will be credited to your account and available to cover checks or other debits being processed that night.

          Checks written from an account at a bank other than Old National:
          If made by the 8pm CST Mobile Deposit cut-off time, Monday through Friday (excluding holidays), these deposits will typically be available the next business day. This means these funds will not be available to cover checks or other debits processed that night. In some cases, an extended hold may need to be placed on a mobile deposit, meaning funds will not be available the next business day. 

          Viewing your mobile deposit
          You should be able to view your mobile deposit in your Digital Banking transaction history within one to two business days of your deposit.

          If you have questions about your Mobile Deposit, please call Client Care at 1-800-731-2265, or take the check into an Old National banking center.

          ATM Deposits
          As an alternative to Mobile Deposit, many of our ATMs also accept deposits. When viewing our Branch and ATM locator and select the ATM filter.

        3. How can I get a replacement for a broken or damaged debit card?

          To order a replacement for a damaged debit card, call Client Care at 1-800-731-2265 or visit any banking center.

          The normal timeframe for delivery is 7-10 business days. To receive a card sooner, you can instead choose to pay a $35 fee and receive the replacement card in two business days. The card must be ordered by 4pm on any business day for it to be delivered in two business days.

          A Lost or Stolen Debit Card
          If instead of a damaged debit card you need help with a lost or stolen card, please call us at 1-800-731-2265, option 2, in the US. You can report a lost or stolen card 24-hours a day. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.

        4. How do I approve a payment in Shared Access?

          If you set a bill pay transaction limit for sub-users, then you will need to approve any payment over that limit. When a sub-user submits a payment, you will receive an email.

          • From a web browser, log into digital banking.
          • In the Bill Payment box, you will see you an Approval needed.
          • Select Review.
          • Select Approve or Decline. Decline will cancel the payment. Approve will schedule the payment and provide you a confirmation number.

          Sub-users access is not available on the Mobile App and managing sub-users is also only accessible via a web browser in Digital Banking.

        5. What transactions can I complete at a drive-thru window?

          Most of your banking transactions can be completed through our drive-thru windows, including:

          • Check deposits
          • Standard withdrawals
          • Bill payments
          • Transfers
          • Loan payments

          Our Convenient Ways to Bank guide provides a list of the transactions you can complete in the drive-thru, as well as through other Old National channels.

          Use our locator to find your banking center and their direct phone number.

        6. How do I endorse a check for Mobile Deposit?

          Within the endorsement area on the back of the check, sign your name and print "For Mobile Deposit Only."

          To learn more about Mobile Deposit, visit our Mobile Deposit page.

          If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

        7. Can I make a deposit through an Old National ATM?

          Old National has many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

          • Go to the oldnational.com locator
          • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
          • Type your zip code or city/state into the Search bar to find the nearest ATMs

          Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

          If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

        8. How can I make a payment on my credit card?

          You can make a payment on your Old National Credit Card online, by mail or over the phone.

          Pay online
          Please access the Online Account Center for credit cards. You will first need to enroll.

          With online account access for your credit card, you can also do the following:

          • Transfer balances
          • Request Credit Limit Increases
          • View Statements
          • And much more

          By phone
          To make a Credit Card payment by phone, please call Cardmember Service at 1-800-558-3424.

          By mail
          Credit card payments can be sent to:

          Cardmember Service
          P.O. Box 790408
          St. Louis, MO 63179-0408

        9. How can I cancel a pending mortgage payment?

          The easiest way to cancel or edit a scheduled mortgage payment is within Mortgage Manager. Follow the How to Make a Mortgage Payment guide and select Scheduled payments. There you will be able to edit or delete a pending payment.  

          For assistance in changing or cancelling a pending online payment, please call 1-866-853-3277 at least one full business day prior to the scheduled draft payment.

        10. What is a budget draft payment on my mortgage loan?

          With Budget Draft Payment (Biweekly Drafting), a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly mortgage payment once a month. Some borrowers find it easier to break a payment up over paychecks, instead of making one large monthly mortgage payment. You can set up budget drafting in Mortgage Manager. Our How to Enroll in Budget Draft guide walks you through the process. 

          If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Client Care at 1-800-731-2265 or visit any Old National banking center.